---
title: Refunds and Cancellations
description: Read the TheirStack refunds and cancellations policy to understand the conditions under which refunds are issued and how to cancel your subscription or one-off plan.
url: https://theirstack.com/en/docs/legal/refunds-and-cancellations
---

## Refunds

Our refund policy is designed to be straightforward and fair. We offer refunds under specific conditions to ensure we can continue providing quality service to all our users.

### Standard Refund Conditions

Refunds are available when **all** of the following conditions are met:

-   **No usage of credits**: You have not used any [credits](/en/docs/pricing/credits) from the invoice you're requesting a refund for
-   **Within 90 days**: You request the refund within 90 days of when the invoice was paid

### Refund Amount

If you're eligible, you'll receive a full refund of the amount you paid, minus payment processing fees (approximately 3% for Stripe transactions). Refunds are processed within 5-10 business days of approval.

### How to Request a Refund

To request a refund:

1.  Contact us through [https://app.theirstack.com/support/new](https://app.theirstack.com/support/new) with "Refund Request" in the subject line
2.  Include your invoice number and reason for the refund request
3.  Our team will review your request and respond within 2 business days

## Cancellations

You can cancel your subscription at any time without penalties. We've made the process simple and straightforward.

### How to Cancel

1.  Navigate to the [Billing page](https://app.theirstack.com/settings/billing)
2.  Go to the "Plans" section and click the 'Cancel Plan' button
3.  Complete the brief cancellation form (optional feedback helps us improve)
4.  Confirm your cancellation

### What Happens After Cancellation

-   **Immediate effect**: Your subscription is marked as cancelled and won't renew
-   **Access continues**: You keep full access to TheirStack. Credits will rollover for 12 months.
-   **Data retention**: Your account data remains accessible during your remaining billing period
-   **No automatic refunds**: Cancellation doesn't trigger a refund unless you meet the refund conditions above

## Need Help?

Our support team is here to help with any questions about refunds or cancellations.

### Contact Us

-   **Contact us through**: [https://app.theirstack.com/support/new](https://app.theirstack.com/support/new)
-   **Response time**: Within 2 business days
-   **For fastest service**: Include your account email and invoice number in your message