---
title: New Support Center
description: New in-app Support Center lets you request technology keywords, report bugs, request features, and share feedback with guided forms, screenshot attachments, and ticket tracking
url: https://theirstack.com/en/product-updates/2026-02-25-support-center
---

**The problem:** Submitting feedback or requesting a missing technology required filling out an external form with no way to track your request's status.

**The solution:** A new [**Support Center**](https://app.theirstack.com/support) lets you create and track requests directly inside the app. To get there, click the **help icon (?)** in the top-left of the sidebar, select **"Contact support"**, and click the **"New ticket"** button.

Choose from five categories:

-   **Request a Technology or Buying Intent** — Ask us to track a new technology, skill, certification, or topic we don't cover yet
-   **Report a bug** — Something isn't working as expected
-   **Request a feature** — Suggest a new capability
-   **Share feedback** — Tell us what you think
-   **Other** — Anything else (free text)

Each category has a guided form. You can attach screenshots and track your request's status from the tickets list.

You can also request a new technology directly from the **technology filter** — if your search doesn't match any known technology, click **"request a new technology"** in the dropdown.