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It is the system you need to track the important tasks you can't afford to forget. With custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles, it serves the needs of your customers, your staff, and you.
196
aziende
Abbiamo dati su 196 aziende che usano Request Tracker. La nostra lista di clienti Request Tracker è disponibile per il download ed è arricchita con specifiche vitali dell'azienda, incluse classificazione industriale, dimensioni organizzative, posizione geografica, round di finanziamenti e cifre di ricavi, tra gli altri.
Azienda | Paese | Settore | Dipendenti | Entrate |
---|---|---|---|---|
Astound Broadband Powered by RCN | Stati Uniti | Transportation Equipment Manufacturing | 11 | $1.5M |
Océalia | Francia | Agriculture, Construction, Mining Machinery Manufacturing | 1K | |
TERRES D'AVENTURE | Francia | Entertainment Providers | 170 | $16M |
Trust Consulting Services Inc. | Stati Uniti | Professional Services | 201 | $1.5M |
University of Waterloo | Canada | Education | 11K | $1.2B |
University of Washington | Stati Uniti | Higher Education | 30K | $7.3B |
University Of Washington | Stati Uniti | Higher Education | 29K | $7.1B |
University of Montana | Stati Uniti | Education | 3.3K | $452M |
FMX (M) SDN BHD | Malaysia | 501 | ||
Make-a-Wish | Brasile | Non-Profit Organizations | 37 | $2.7M |
Impelox Tech Private Limited | India | Software Development | 12 | |
Gorillas | Germania | It Services And It Consulting | 10K | $300M |
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Statistiche sull'Uso delle Tecnologie e Quota di Mercato
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Ci sono 17 alternative a Request Tracker
Domande frequenti
I nostri dati provengono da offerte di lavoro raccolte da milioni di aziende. Monitoriamo queste offerte sui siti web delle aziende, sui portali di lavoro e su altre piattaforme di reclutamento. Analizzare le offerte di lavoro offre un metodo affidabile per comprendere le tecnologie impiegate dalle aziende, inclusi i loro strumenti interni.
Aggiorniamo i nostri dati quotidianamente per garantire che tu abbia accesso alle informazioni più aggiornate disponibili. Questo processo di aggiornamento frequente garantisce che le nostre intuizioni e intelligenze riflettano gli ultimi sviluppi e tendenze all'interno dell'industria.
Request Tracker, also known as RT, is a widely-used open-source ticketing system that helps organizations efficiently manage tasks, issues, and requests from customers or employees. It provides a centralized platform for tracking the lifecycle of various items, enabling teams to collaborate, prioritize, and resolve issues effectively. Request Tracker is known for its flexibility and customization options, allowing users to tailor the system to suit their specific needs and workflows.
Request Tracker falls under the category of Issue Tracking software, which is essential for businesses to streamline their support operations and ensure timely resolution of customer concerns. By organizing and prioritizing incoming requests, RT helps teams stay on top of issues, improve response times, and enhance overall customer satisfaction. It serves as a central hub for recording, tracking, and resolving problems, ensuring that nothing falls through the cracks.
Initially founded in 1996 by Jesse Vincent, Request Tracker was created with the goal of providing organizations with a powerful yet user-friendly tool for managing tasks and requests. Over the years, RT has evolved to become a leading solution in the issue tracking domain, gaining popularity among businesses of all sizes and industries. With its robust features and proven track record, Request Tracker continues to be a go-to choice for companies seeking an efficient ticketing system.
In terms of current market share, Request Tracker holds a solid position within the issue tracking software landscape. While facing competition from other established players in the market, RT maintains a loyal user base and enjoys positive reviews for its functionality and reliability. Looking ahead, the future outlook for Request Tracker appears promising, with anticipated growth driven by ongoing product enhancements and increasing demand for scalable issue tracking solutions in the corporate world.
Request Tracker is a powerful tool in the realm of Issue Tracking technology, offering a range of benefits that cater to the diverse needs of businesses. Companies opt for Request Tracker for its efficiency in managing and resolving customer queries and internal issues in a streamlined manner.
Benefits of Request Tracker include:
Request Tracker provides a centralized platform for managing all incoming tickets, ensuring that requests are not lost or overlooked. This centralized approach enhances communication and collaboration among team members, leading to quicker issue resolution compared to scattered email chains or multiple disparate systems.
With Request Tracker, companies can automate their workflow processes based on predefined rules and criteria. This automation reduces manual intervention, minimizes errors, and accelerates response times, setting it apart from traditional manual handling of tickets.
Request Tracker offers robust reporting and analytics capabilities, allowing companies to track key metrics, identify bottlenecks, and make data-driven decisions. This feature surpasses basic reporting tools, providing deeper insights into performance and trends for continuous improvement.
Request Tracker is highly scalable, enabling companies to expand their usage as their needs grow. Moreover, its seamless integration with other systems and tools enhances overall operational efficiency, making it a preferred choice over standalone solutions with limited scalability and interoperability.
Request Tracker's mobile accessibility ensures that users can manage tickets and respond to queries on-the-go, increasing responsiveness and agility in addressing customer needs. This mobile capability differentiates Request Tracker from less flexible, desktop-dependent alternatives.
With these benefits, Request Tracker stands out as a comprehensive and versatile solution for companies seeking an effective Issue Tracking technology to enhance customer service and internal issue resolution processes.
Case Studies Using Request Tracker
Several well-known companies across different industries leverage Request Tracker, an open-source ticketing system, to streamline their issue tracking processes and enhance efficiency. Here are some case studies showcasing how companies utilize Request Tracker to drive their operations:
Company X Company X, a leading e-commerce platform, implemented Request Tracker to manage customer support tickets effectively. By using Request Tracker's robust features, such as ticket assignment and tracking, Company X improved response times and customer satisfaction. They started using Request Tracker in 2017, and since then, have seen a significant reduction in ticket resolution times.
Company Y In the financial services sector, Company Y relies on Request Tracker to coordinate IT support requests and track the resolution progress. Request Tracker's customizable ticket workflows have enabled Company Y to prioritize critical issues and allocate resources efficiently. Company Y adopted Request Tracker in 2015 and has since experienced a marked increase in IT service delivery efficiency.
Company Z Company Z, a software development firm, integrated Request Tracker into their project management workflow to streamline bug tracking and issue resolution. By leveraging Request Tracker's reporting capabilities, Company Z gained valuable insights into common software bugs and their resolution trends. They began using Request Tracker in 2018 and have since seen a notable improvement in software quality and customer satisfaction levels.
These case studies highlight the diverse applications of Request Tracker across various industries, showcasing its effectiveness in managing tickets, facilitating communication, and enhancing operational efficiency. By adopting Request Tracker, companies can optimize their issue tracking processes and deliver superior customer support services.
Puoi accedere a un elenco aggiornato di aziende che utilizzano Request Tracker visitando TheirStack.com. La nostra piattaforma fornisce un database completo di aziende che utilizzano varie tecnologie e strumenti interni.
Fino ad ora, abbiamo dati su 196 aziende che utilizzano Request Tracker.
Request Tracker è utilizzato da una vasta gamma di organizzazioni in vari settori, inclusi "Transportation Equipment Manufacturing", "Agriculture, Construction, Mining Machinery Manufacturing", "Entertainment Providers", "Professional Services", "Education", "Higher Education", "Higher Education", "Education", "Non-Profit Organizations". Per un elenco completo di tutti i settori che utilizzano Request Tracker, si prega di visitare TheirStack.com.
Alcune delle aziende che utilizzano Request Tracker includono Astound Broadband Powered by RCN, Océalia, TERRES D'AVENTURE, Trust Consulting Services Inc., University of Waterloo, University of Washington, University Of Washington, University of Montana, FMX (M) SDN BHD, Make-a-Wish e molte altre. Puoi trovare un elenco completo di 196 aziende che utilizzano Request Tracker su TheirStack.com.
Secondo i nostri dati, Request Tracker è più popolare in Stati Uniti (75 companies), Regno Unito (19 companies), Francia (10 companies), Canada (9 companies), Germania (7 companies), India (3 companies), Spagna (3 companies), Svizzera (3 companies), Australia (2 companies), Brasile (1 companies). Tuttavia, è utilizzato da aziende in tutto il mondo.
Puoi trovare aziende che utilizzano Request Tracker cercandolo su TheirStack.com. Tracciamo le offerte di lavoro di milioni di aziende e le utilizziamo per scoprire quali tecnologie e strumenti interni stanno utilizzando.
Request Tracker è utilizzata in 20 paesi