Infobip is a leading global communication platform that enables businesses to build connected customer experiences across all stages of the customer journey through messaging services such as SMS, voice, email, chat apps, and more. With its innovative cloud-based solutions, Infobip empowers enterprises to engage with their customers effectively, driving customer satisfaction and loyalty. The technology offers a comprehensive suite of communication APIs and tools that enable seamless integration with existing systems, ensuring a frictionless communication experience for both businesses and their customers.
Infobip operates within the category of Voice and SMS technology, providing businesses with the tools they need to communicate with their customers via voice calls and text messages. This category is essential for businesses looking to enhance their customer engagement strategies and reach customers through different communication channels. Infobip's solutions in this category enable businesses to personalize their messaging, automate communication processes, and track communication performance, ultimately improving customer satisfaction and driving business growth.
Infobip was founded in 2006 by Silvio Kutic and Izabel Jelenic with the vision of revolutionizing the way businesses communicate with their customers. The company started with a focus on SMS technology and quickly expanded its offerings to include voice, chat apps, and other communication channels. Over the years, Infobip has grown into a global leader in the communication technology space, serving thousands of businesses worldwide and continuously innovating to meet the evolving needs of the market.
In terms of current market share, Infobip holds a significant position in the Voice and SMS technology segment, with a growing number of businesses choosing its platform for their communication needs. With the increasing demand for omnichannel communication solutions and personalized customer experiences, Infobip is well-positioned to continue expanding its market share in the future. The company's commitment to innovation and customer-centric approach is likely to drive its growth and solidify its leadership in the Voice and SMS technology category.
