Refunds and Cancellations
Read the TheirStack refunds and cancellations policy to understand the conditions under which refunds are issued and how to cancel your subscription or one-off plan.
Refunds
Our refund policy is designed to be straightforward and fair. We offer refunds under specific conditions to ensure we can continue providing quality service to all our users.
Standard Refund Conditions
Refunds are available when all of the following conditions are met:
- No usage of credits: You have not used any credits from the invoice you're requesting a refund for
- Within 90 days: You request the refund within 90 days of when the invoice was paid
Refund Amount
If you're eligible, you'll receive a full refund of the amount you paid, minus payment processing fees (approximately 3% for Stripe transactions). Refunds are processed within 5-10 business days of approval.
How to Request a Refund
To request a refund:
- Contact us through https://app.theirstack.com/support/new with "Refund Request" in the subject line
- Include your invoice number and reason for the refund request
- Our team will review your request and respond within 2 business days
Cancellations
You can cancel your subscription at any time without penalties. We've made the process simple and straightforward.
How to Cancel
- Navigate to the Billing page
- Go to the "Plans" section and click the 'Cancel Plan' button
- Complete the brief cancellation form (optional feedback helps us improve)
- Confirm your cancellation
What Happens After Cancellation
- Immediate effect: Your subscription is marked as cancelled and won't renew
- Access continues: You keep full access to TheirStack. Credits will rollover for 12 months.
- Data retention: Your account data remains accessible during your remaining billing period
- No automatic refunds: Cancellation doesn't trigger a refund unless you meet the refund conditions above
Need Help?
Our support team is here to help with any questions about refunds or cancellations.
Contact Us
- Contact us through: https://app.theirstack.com/support/new
- Response time: Within 2 business days
- For fastest service: Include your account email and invoice number in your message
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