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It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
我们掌握了关于使用OTRS的712家公司数据。这个精心策划的名单可以下载,并附带了重要的公司具体信息,包括行业分类、组织规模、地理位置、融资轮次和收入数据等。
公司 | 国家 | 行业 | 雇员 | 收入 |
---|---|---|---|---|
itemis AG | 德国 | It Services And It Consulting | 220 | $332K |
CIPHRON GmbH | 德国 | It Services And It Consulting | 18 | |
Eurofins Netherlands Food, Feed & Water | 卢森堡 | Pharmaceutical Manufacturing | 61K | $7.1B |
CANCOM SE | 奥地利 | It Services And It Consulting | 2K | $14M |
South University | 美国 | Higher Education | 2.2K | $7.4M |
University of North Texas | 美国 | Higher Education | 12K | $80M |
Home Deluxe GmbH | 德国 | Retail | 51 | $6.2M |
Technische Hochschule Mittelhessen | 德国 | Manufacturing | 1K | $97K |
Friedrich-Alexander-Universität Erlangen-Nürnberg | 德国 | Education | 10K | |
TEL Contact Center | 巴西 | Consumer Services | 2.1K | |
Central IT | 巴西 | It Services And It Consulting | 1.4K | |
Richardson Wealth | 加拿大 | Financial Services | 886 | $208M |
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技术使用统计数据和市场份额
您可以通过筛选地理位置、行业、公司规模、收入、技术使用情况、职位等来根据您的需求定制这些数据。您可以以Excel或CSV格式下载数据。
您可以获得有关此数据的提醒。您可以通过选择您感兴趣的技术来开始,然后当有新公司使用该技术时,您将会在您的收件箱中收到提醒。
您可以将这些数据导出到一个Excel文件,然后导入到您的CRM中。您也可以将这些数据导出到API。
OTRS 被用于 35 个国家
有 17 个 OTRS 替代品
常见问题
我们的数据来自于从数百万家公司收集的招聘信息。我们在公司网站、招聘平台和其他招聘平台上监控这些招聘信息。分析招聘信息提供了一种可靠的方法来了解公司正在使用的技术,包括他们使用的内部工具。
我们每天更新数据,以确保您访问的是最新的可用信息。这一频繁的更新过程保证了我们的洞察力和情报反映了行业内的最新发展和趋势。
OTRS is an open-source ticket request system that allows organizations to manage customer service inquiries efficiently. It falls into the category of Issue Tracking software, providing a platform for businesses to track, prioritize, and solve customer tickets or issues effectively. OTRS enables companies to streamline their customer support processes, enhance communication with clients, and ensure timely resolution of problems.
Founded in 2001 by Martin Edenhofer, OTRS originated as a help desk solution to meet the growing demand for effective customer support management tools. Edenhofer's vision was to develop a user-friendly and customizable system that could cater to the diverse needs of businesses across various industries. Over the years, OTRS has evolved into a comprehensive service management suite, integrating features such as ticket routing, knowledge base management, and automation capabilities.
Currently, OTRS holds a significant market share within the Issue Tracking software category, thanks to its robust functionality and scalability. As businesses increasingly prioritize customer experience, the demand for efficient issue tracking systems like OTRS is expected to grow further. With its flexibility to adapt to different organizational structures and workflows, OTRS is well-positioned to capitalize on the expanding market for customer service management solutions. As a result, the forecast suggests that OTRS is likely to see continued growth in the coming years, solidifying its place as a leading player in the industry.
OTRS is a powerful tool in the realm of issue tracking, offering companies a robust solution to streamline their support operations and enhance customer satisfaction. By leveraging OTRS, companies can efficiently manage tickets, prioritize tasks, and track interactions, ultimately leading to improved efficiency and agility in addressing customer concerns.
OTRS provides extensive customization options for workflow management, allowing companies to tailor ticket handling processes to meet their unique requirements. This flexibility sets OTRS apart from other issue tracking technologies, enabling businesses to create efficient and personalized workflows that align with their specific needs.
One key benefit of OTRS is its ability to consolidate communication channels into a single platform. Unlike other similar technologies that may require external integrations, OTRS offers seamless integration with various channels, including email, phone, and social media, streamlining communication and fostering better collaboration within teams.
OTRS delivers advanced reporting and analytics capabilities, empowering companies to gain valuable insights into their support operations. With comprehensive reporting features, businesses can track key metrics, identify trends, and make data-driven decisions to enhance customer satisfaction. This analytical depth sets OTRS apart as a sophisticated tool for businesses serious about optimizing their support processes.
By harnessing the benefits of OTRS, companies can elevate their support operations, drive efficiency, and deliver exceptional customer experiences.
Some notable companies that utilize OTRS for their issue tracking needs include IBM, Vodafone, and Lufthansa.
IBM: IBM has been using OTRS since 2013 to streamline its internal IT Service Management processes. By implementing OTRS, IBM has significantly improved its ticket management efficiency and resolution times. The platform enables IBM to track and prioritize IT issues effectively across its global operations, resulting in enhanced operational performance and customer satisfaction.
Vodafone: Vodafone adopted OTRS in 2015 to manage customer service inquiries and technical support tickets. OTRS enables Vodafone to automate ticket routing, escalation, and resolution processes, leading to greater operational agility and responsiveness. The platform has empowered Vodafone to enhance the overall customer experience by providing timely and efficient support services.
Lufthansa: Lufthansa integrated OTRS into its IT infrastructure in 2017 to centralize incident management and service request processes. By leveraging OTRS, Lufthansa has achieved better visibility and control over IT operations, leading to improved service quality and reduced downtime. The platform plays a crucial role in Lufthansa's commitment to delivering reliable and efficient IT services across its airline operations.
These case studies highlight how prominent companies like IBM, Vodafone, and Lufthansa leverage OTRS to optimize their issue tracking and service management workflows effectively.
您可以访问 TheirStack.com,获取使用 OTRS 的公司更新名单。我们的平台提供了一个全面的数据库,涵盖了使用各种技术和内部工具的公司。
截至目前,我们拥有关于 712 家使用 OTRS 的公司的数据。
OTRS 被广泛应用于包括 "It Services And It Consulting", "It Services And It Consulting", "Pharmaceutical Manufacturing", "It Services And It Consulting", "Higher Education", "Higher Education", "Retail", "Manufacturing", "Education", "Consumer Services" 在内的各个行业的各种组织中。欲了解所有使用 OTRS 的行业的完整列表,请访问 TheirStack.com。
一些使用OTRS的公司包括itemis AG, CIPHRON GmbH, Eurofins Netherlands Food, Feed & Water, CANCOM SE, South University, University of North Texas, Home Deluxe GmbH, Technische Hochschule Mittelhessen, Friedrich-Alexander-Universität Erlangen-Nürnberg, TEL Contact Center以及更多公司。您可以在TheirStack.com上找到使用OTRS的712家公司完整列表。
根据我们的数据,OTRS 在 德国 (155 companies), 美国 (74 companies), 西班牙 (54 companies), 巴西 (32 companies), 英国 (18 companies), 法国 (17 companies), 加拿大 (12 companies), 印度 (10 companies), 卢森堡 (7 companies), 墨西哥 (5 companies) 最受欢迎。然而,它被全世界的公司所使用。
您可以在TheirStack.com上搜索OTRS,来找到使用该技术的公司。我们跟踪数百万家公司的招聘信息,并借此发现他们正在使用的技术和内部工具。