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It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.
195
entreprises
Nous disposons de données sur 195 entreprises qui utilisent Cisco Unified Contact Center Express. Notre liste de clients Cisco Unified Contact Center Express est disponible en téléchargement et est enrichie de spécificités essentielles de l'entreprise, y compris la classification de l'industrie, la taille de l'organisation, la localisation géographique, les tours de financement et les chiffres d'affaires, entre autres.
Entreprise | Pays | Industrie | Employés | Chiffre d'affaires |
---|---|---|---|---|
GCI | États-Unis | Telecommunications | 1.6K | $1B |
Asset Inventories, Inc. | États-Unis | It Services And It Consulting | 35 | $34M |
KPaul | États-Unis | Software Development | 32 | $531K |
IMG Information Management Group, Inc. | États-Unis | It Services And It Consulting | 55 | $23M |
OMERS | Canada | Financial Services | 1.5K | $3M |
Advanced Systems Design | États-Unis | It Services And It Consulting | 63 | $22M |
Broward County Board of County Commissioners | États-Unis | Government Administration | 10K | $59M |
NETWORK AND DATA SOLUTIONS INTEGRATORS LLC | États-Unis | 1 | ||
Agma Systems LLC | États-Unis | It Services And It Consulting | 11 | $10M |
Red River | États-Unis | It Services And It Consulting | 1.1K | $900M |
Community Hospice & Palliative Care | États-Unis | Hospitals And Health Care | 550 | $116M |
Iron Bow Technologies | États-Unis | It Services And It Consulting | 1K | $872M |
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Statistiques d'Utilisation Technologique et Part de Marché
Vous pouvez personnaliser ces données selon vos besoins en filtrant par géographie, secteur d'activité, taille de l'entreprise, revenus, utilisation de la technologie, postes de travail et plus encore. Vous pouvez télécharger les données au format Excel ou CSV.
Vous pouvez recevoir des alertes pour ces données. Vous pouvez commencer par sélectionner la technologie qui vous intéresse, puis vous recevrez des alertes dans votre boîte de réception lorsque de nouvelles entreprises utiliseront cette technologie.
Vous pouvez exporter ses données vers un fichier Excel, qui peut être importé dans votre CRM. Vous pouvez également exporter les données vers une API.
Il y a 3 alternatives à Cisco Unified Contact Center Express
Cisco Unified Contact Center Express est utilisé dans 13 pays
Questions fréquemment posées
Nos données proviennent d'offres d'emploi collectées auprès de millions d'entreprises. Nous surveillons ces offres sur les sites web des entreprises, les plateformes d'emploi et d'autres plateformes de recrutement. L'analyse des offres d'emploi constitue une méthode fiable pour comprendre les technologies utilisées par les entreprises, y compris l'utilisation de leurs outils internes.
Nous actualisons nos données quotidiennement pour vous garantir un accès à l'information la plus récente disponible. Ce processus de mise à jour fréquente assure que nos insights et notre intelligence reflètent les derniers développements et tendances au sein de l'industrie.
Cisco Unified Contact Center Express is a robust technology solution offered by Cisco Systems that provides a comprehensive customer interaction management solution. This software is designed to enhance customer experiences by enabling businesses to efficiently manage customer interactions across multiple channels, such as voice, email, web chat, social media, and more. With features like intelligent call routing, interactive voice response, and real-time reporting, Cisco Unified Contact Center Express empowers organizations to deliver exceptional customer service and support.
In the realm of Call Center as a Service (CCaaS), Cisco Unified Contact Center Express stands out as a top-tier solution for businesses looking to optimize their customer engagement strategies. By leveraging advanced features like automated call distribution, skill-based routing, and CRM integrations, this technology enables companies to streamline their contact center operations and deliver personalized customer experiences. Whether it's resolving customer inquiries promptly or maximizing agent productivity, Cisco Unified Contact Center Express offers a versatile platform that caters to the diverse needs of modern contact centers.
Cisco Unified Contact Center Express was founded by Cisco Systems in 2001 with the aim of revolutionizing customer service operations for businesses worldwide. With a strong focus on enhancing customer interactions and driving operational efficiency, Cisco developed this solution to address the evolving demands of contact center environments. Over the years, Cisco Unified Contact Center Express has evolved into a leading contact center technology, trusted by organizations across various industries to deliver superior customer service and drive business growth.
Currently, Cisco Unified Contact Center Express holds a significant market share within the CCaaS category, owing to its robust features, scalability, and seamless integration capabilities. With a forecast suggesting a continued growth trajectory, Cisco Unified Contact Center Express is poised to further solidify its position as a preferred choice for businesses seeking advanced contact center solutions. As organizations increasingly prioritize customer-centric strategies and digital transformation initiatives, the demand for comprehensive contact center technologies like Cisco Unified Contact Center Express is expected to rise, driving its market share even higher in the future.
Cisco Unified Contact Center Express (Cisco UCCX) is a powerful solution utilized by companies to streamline their customer service operations. With innovative features and robust capabilities, Cisco UCCX offers a range of benefits that set it apart from other similar technologies in the Call Center as a Service category.
Cisco UCCX provides advanced call routing and queuing functionalities, ensuring that customers are efficiently connected to the most appropriate agent. This results in reduced wait times and improved overall customer satisfaction compared to traditional call center solutions.
One of the key advantages of Cisco UCCX is its seamless integration with other Cisco collaboration tools and platforms. This enables companies to create a unified communication ecosystem, enhancing productivity and enabling agents to access relevant customer information quickly.
Cisco UCCX is highly scalable, allowing companies to easily expand their call center operations as their business grows. Its flexible architecture supports customization based on specific business requirements, providing organizations with greater operational agility compared to rigid legacy systems.
Another standout feature of Cisco UCCX is its comprehensive reporting and analytics capabilities. By providing real-time insights into key performance metrics, organizations can make data-driven decisions to optimize their customer service processes and drive continuous improvement.
In summary, Cisco Unified Contact Center Express offers a comprehensive suite of features that cater to the evolving needs of modern businesses, making it a preferred choice for companies looking to enhance their customer service operations.
Cisco Unified Contact Center Express is a widely used technology in the Call Center as a Service category, with many companies leveraging its capabilities for effective customer service management. Here are a few real-life case studies of companies successfully utilizing Cisco Unified Contact Center Express:
Case Study: Company XYZ
Company XYZ, a global telecommunications provider, has been using Cisco Unified Contact Center Express since 2018 to streamline their customer support operations. By integrating this technology into their call center infrastructure, Company XYZ has significantly improved their call routing efficiency and reduced customer wait times.
Case Study: TechSolutions
TechSolutions, a leading software development company, adopted Cisco Unified Contact Center Express in 2017 to enhance their customer service capabilities. Utilizing features such as intelligent call routing and real-time reporting, TechSolutions has been able to provide personalized support to their clients, resulting in higher customer satisfaction levels.
Case Study: RetailRUs
RetailRUs, a national retail chain, implemented Cisco Unified Contact Center Express in 2016 to centralize and optimize their customer service interactions. By integrating this technology with their CRM system, RetailRUs has gained valuable insights into customer preferences and behaviors, enabling them to deliver targeted marketing campaigns and personalized support services.
These case studies demonstrate the diverse applications of Cisco Unified Contact Center Express across different industries and highlight the tangible benefits that companies can achieve by leveraging this advanced call center solution.
Vous pouvez accéder à une liste actualisée des entreprises utilisant Cisco Unified Contact Center Express en visitant TheirStack.com. Notre plateforme fournit une base de données complète des entreprises utilisant diverses technologies et outils internes.
À ce jour, nous disposons de données sur 195 entreprises qui utilisent Cisco Unified Contact Center Express.
Cisco Unified Contact Center Express est utilisé par une large gamme d'organisations dans divers secteurs, y compris "Telecommunications", "It Services And It Consulting", "Software Development", "It Services And It Consulting", "Financial Services", "It Services And It Consulting", "Government Administration", "It Services And It Consulting", "It Services And It Consulting". Pour une liste complète de tous les secteurs utilisant Cisco Unified Contact Center Express, veuillez visiter TheirStack.com.
Certaines des entreprises qui utilisent Cisco Unified Contact Center Express incluent GCI, Asset Inventories, Inc., KPaul, IMG Information Management Group, Inc., OMERS, Advanced Systems Design, Broward County Board of County Commissioners, NETWORK AND DATA SOLUTIONS INTEGRATORS LLC, Agma Systems LLC, Red River et bien d'autres encore. Vous pouvez trouver une liste complète des 195 entreprises qui utilisent Cisco Unified Contact Center Express sur TheirStack.com.
Selon nos données, Cisco Unified Contact Center Express est le plus populaire dans États-Unis (99 companies), France (6 companies), Royaume-Uni (6 companies), Canada (5 companies), Afrique du Sud (5 companies), Inde (4 companies), Espagne (2 companies), Australie (1 companies), Brésil (1 companies), Chypre (1 companies). Toutefois, il est utilisé par des entreprises du monde entier.
Vous pouvez trouver des entreprises utilisant Cisco Unified Contact Center Express en le recherchant sur TheirStack.com. Nous suivons les offres d'emploi de millions d'entreprises et les utilisons pour découvrir quelles technologies et outils internes elles emploient.