Refunds and Cancellations

Refunds

Our refund policy is designed to be straightforward. Refunds are available under the condition that you have not used our product in any capacity. If you have used the product, you are not eligible for a refund. This policy is in place to help manage the resources that go into the provision of our services.

In the case that you’re eligible, you will be refunded the full money you’ve paid minus the Stripe fees associated with it (around 3%).

To request a refund, please ensure that you have not used the product and email us at hi@theirstack.com. Our team will guide you through the process and provide further instructions on how to proceed with your refund request.

Cancellations

You have the flexibility to cancel your subscription at any time. To do so, please follow these steps:

1. Log in to your account on app.theirstack.com.
2. Navigate to the 'Billing' section.
3. Click on the Cancel button
4. Fill out the form to proceed with the cancellation.

Upon cancellation, you will retain access to the product until the end of your current billing period. This means you can continue to use the product without interruption until the cycle concludes.

Please note that cancelling your subscription does not automatically initiate a refund. Refunds are only processed under the conditions stated above.

Further Assistance

If you have any questions or require assistance with your refund or cancellation, please do not hesitate to contact our customer support team. We are here to help ensure your experience is as smooth and satisfactory as possible.

This policy is subject to changes, which, if made, will be communicated appropriately through our official channels. It is advisable to review our policies periodically to stay informed of any updates.