Компании, использующие UserVoice

Часто задаваемые вопросы

Каков источник этих данных?

Наши данные поступают из объявлений о вакансиях, собранных от миллионов компаний. Мы отслеживаем эти объявления на сайтах компаний, досках объявлений и других рекрутинговых платформах. Анализ объявлений о вакансиях предоставляет надежный метод для понимания технологий, которые используют компании, включая их использование внутренних инструментов.

Как часто обновляются данные?

Мы обновляем данные ежедневно, чтобы вы могли получать самую актуальную информацию. Этот частый процесс обновления гарантирует, что наши аналитические сведения и данные отражают последние изменения и тенденции в отрасли.

Что такое UserVoice?

UserVoice is a popular technology in the Help Desk category, known for its innovative approach to customer feedback and product development. It provides companies with a platform to collect, organize, and prioritize customer feedback, enabling them to make data-driven decisions to improve their products and services. UserVoice allows businesses to engage with their customers, gather insights, and build better products based on real user needs and preferences.

Founded in 2008 by Richard White, Marcus Nelson, and Bryce Roberts, UserVoice was created with the primary goal of helping companies better understand their customers and involve them in the product development process. The founders recognized the importance of listening to customer feedback and saw an opportunity to streamline this process through a dedicated platform. Since its inception, UserVoice has gained traction in the market due to its user-friendly interface and powerful feedback management features.

UserVoice currently holds a significant market share within the Help Desk category, with many companies relying on its platform to drive product innovation and enhance customer satisfaction. As businesses increasingly prioritize customer-centric approaches, the demand for feedback management tools like UserVoice is expected to grow further in the future. With its proven track record and continuous updates to meet evolving customer needs, UserVoice is well-positioned to maintain and potentially expand its market share in the coming years.

Почему компании используют UserVoice?

UserVoice is a popular choice among companies for its robust help desk capabilities that streamline customer support operations and enhance user satisfaction. Its intuitive interface and advanced features make it a top choice for businesses looking to optimize their customer service processes.

Improved Customer Satisfaction: UserVoice stands out for its user-friendly interface and seamless integration with various communication channels, allowing companies to efficiently resolve customer issues. Unlike other help desk technologies that may require extensive training and customization, UserVoice offers a simple and effective platform that enables swift responses and resolutions.

Enhanced Ticket Management: UserVoice offers efficient ticket management functionalities, allowing companies to prioritize and assign tickets effectively. Its automated workflows and customizable ticket routing ensure that customer queries are addressed promptly, leading to improved response times and higher customer satisfaction levels compared to traditional ticketing systems.

Analytical Insights: UserVoice provides valuable analytics and reporting tools that enable companies to gain deep insights into customer interactions and feedback. By leveraging data-driven insights, businesses can make informed decisions to enhance their products and services, surpassing the capabilities of standard help desk tools.

Seamless Integration: UserVoice's seamless integration capabilities with other business systems and communication channels provide a cohesive support ecosystem for companies. This interoperability sets it apart from competing technologies, as it ensures a unified customer support experience across all touchpoints.

In conclusion, UserVoice offers a comprehensive suite of features tailored to address the evolving needs of modern businesses, making it a preferred choice for companies seeking to elevate their customer support operations.

Как компании используют UserVoice?

UserVoice is a popular customer feedback and help desk software used by various companies to gather insights, engage with users, and enhance customer experience. Below are some real-life case studies showcasing how companies effectively utilize UserVoice in their operations:

Zendesk: Zendesk, a customer service software company, implemented UserVoice to streamline its customer feedback process. By leveraging UserVoice, Zendesk collects and prioritizes feature requests, allowing them to align product development with customer needs. They started using UserVoice in 2015 and have since seen a significant improvement in customer satisfaction by addressing key issues promptly.

Buffer: Buffer, a social media management platform, integrated UserVoice to centralize customer feedback and support requests. With UserVoice, Buffer efficiently tracks and manages customer inquiries, leading to faster response times and enhanced customer engagement. Buffer adopted UserVoice in 2017 and has since leveraged the platform to optimize its product roadmap based on user input.

Kayako: Kayako, a customer service software provider, turned to UserVoice to enhance its help desk capabilities. By utilizing UserVoice, Kayako effectively captures customer feedback, enabling them to prioritize product enhancements and deliver a more tailored user experience. Kayako integrated UserVoice in 2016, resulting in improved customer retention and increased user satisfaction levels.

These case studies exemplify how companies in the help desk technology category, such as Zendesk, Buffer, and Kayako, have successfully leveraged UserVoice to drive customer-centric strategies and bolster their support operations. By harnessing the capabilities of UserVoice, these organizations have transformed customer feedback into actionable insights, ultimately enhancing their overall service quality and customer satisfaction levels.

Как получить обновленный список компаний, использующих UserVoice?

Вы можете получить доступ к обновленному списку компаний, использующих UserVoice, на сайте TheirStack.com. Наша платформа предоставляет исчерпывающую базу данных компаний, использующих различные технологии и внутренние инструменты.

Сколько у UserVoice клиентов?

На данный момент у нас есть данные о 59 компаниях, которые используют UserVoice.

Кто использует UserVoice?

UserVoice используется широким кругом организаций в различных отраслях, включая "Civic And Social Organizations", "Software Development", "Software Development", "Financial Services", "Staffing And Recruiting", "It Services And It Consulting", "Financial Services", "Software Development", "Government Administration", "Software Development". Для получения полного списка всех отраслей, использующих UserVoice, пожалуйста, посетите TheirStack.com.

Какие компании используют UserVoice?

Некоторые компании, которые используют UserVoice, включают User Voice, Accelo, Twitch, ZayZoon, Equals One Ltd, Ento, KOHO, Teamworks, Surrey County Council, Redgate Software и многие другие. Полный список из 59 компаний, использующих UserVoice, вы можете найти на TheirStack.com.

В каких странах UserVoice используется больше всего?

Согласно нашим данным, UserVoice наиболее популярен в США (34 companies), Великобритания (6 companies), Канада (5 companies), Испания (3 companies), Австралия (2 companies), Финляндия (1 companies), Германия (1 companies). Однако он используется компаниями по всему миру.

Как найти компании, которые используют UserVoice?

Вы можете найти компании, использующие UserVoice, путем поиска на TheirStack.com. Мы отслеживаем вакансии миллионов компаний и используем их, чтобы узнать, какие технологии и внутренние инструменты они используют.