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It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.
我们掌握了关于使用Cisco Unified Contact Center Express的195家公司数据。这个精心策划的名单可以下载,并附带了重要的公司具体信息,包括行业分类、组织规模、地理位置、融资轮次和收入数据等。
公司 | 国家 | 行业 | 雇员 | 收入 |
---|---|---|---|---|
GCI | 美国 | Telecommunications | 1.6K | $1B |
Asset Inventories, Inc. | 美国 | It Services And It Consulting | 35 | $34M |
KPaul | 美国 | Software Development | 32 | $531K |
IMG Information Management Group, Inc. | 美国 | It Services And It Consulting | 55 | $23M |
OMERS | 加拿大 | Financial Services | 1.5K | $3M |
Advanced Systems Design | 美国 | It Services And It Consulting | 63 | $22M |
Broward County Board of County Commissioners | 美国 | Government Administration | 10K | $59M |
NETWORK AND DATA SOLUTIONS INTEGRATORS LLC | 美国 | 1 | ||
Agma Systems LLC | 美国 | It Services And It Consulting | 11 | $10M |
Red River | 美国 | It Services And It Consulting | 1.1K | $900M |
Community Hospice & Palliative Care | 美国 | Hospitals And Health Care | 550 | $116M |
Iron Bow Technologies | 美国 | It Services And It Consulting | 1K | $872M |
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技术使用统计数据和市场份额
您可以通过筛选地理位置、行业、公司规模、收入、技术使用情况、职位等来根据您的需求定制这些数据。您可以以Excel或CSV格式下载数据。
您可以获得有关此数据的提醒。您可以通过选择您感兴趣的技术来开始,然后当有新公司使用该技术时,您将会在您的收件箱中收到提醒。
您可以将这些数据导出到一个Excel文件,然后导入到您的CRM中。您也可以将这些数据导出到API。
Cisco Unified Contact Center Express 被用于 13 个国家
有 3 个 Cisco Unified Contact Center Express 替代品
常见问题
我们的数据来自于从数百万家公司收集的招聘信息。我们在公司网站、招聘平台和其他招聘平台上监控这些招聘信息。分析招聘信息提供了一种可靠的方法来了解公司正在使用的技术,包括他们使用的内部工具。
我们每天更新数据,以确保您访问的是最新的可用信息。这一频繁的更新过程保证了我们的洞察力和情报反映了行业内的最新发展和趋势。
Cisco Unified Contact Center Express is a robust technology solution offered by Cisco Systems that provides a comprehensive customer interaction management solution. This software is designed to enhance customer experiences by enabling businesses to efficiently manage customer interactions across multiple channels, such as voice, email, web chat, social media, and more. With features like intelligent call routing, interactive voice response, and real-time reporting, Cisco Unified Contact Center Express empowers organizations to deliver exceptional customer service and support.
In the realm of Call Center as a Service (CCaaS), Cisco Unified Contact Center Express stands out as a top-tier solution for businesses looking to optimize their customer engagement strategies. By leveraging advanced features like automated call distribution, skill-based routing, and CRM integrations, this technology enables companies to streamline their contact center operations and deliver personalized customer experiences. Whether it's resolving customer inquiries promptly or maximizing agent productivity, Cisco Unified Contact Center Express offers a versatile platform that caters to the diverse needs of modern contact centers.
Cisco Unified Contact Center Express was founded by Cisco Systems in 2001 with the aim of revolutionizing customer service operations for businesses worldwide. With a strong focus on enhancing customer interactions and driving operational efficiency, Cisco developed this solution to address the evolving demands of contact center environments. Over the years, Cisco Unified Contact Center Express has evolved into a leading contact center technology, trusted by organizations across various industries to deliver superior customer service and drive business growth.
Currently, Cisco Unified Contact Center Express holds a significant market share within the CCaaS category, owing to its robust features, scalability, and seamless integration capabilities. With a forecast suggesting a continued growth trajectory, Cisco Unified Contact Center Express is poised to further solidify its position as a preferred choice for businesses seeking advanced contact center solutions. As organizations increasingly prioritize customer-centric strategies and digital transformation initiatives, the demand for comprehensive contact center technologies like Cisco Unified Contact Center Express is expected to rise, driving its market share even higher in the future.
Cisco Unified Contact Center Express (Cisco UCCX) is a powerful solution utilized by companies to streamline their customer service operations. With innovative features and robust capabilities, Cisco UCCX offers a range of benefits that set it apart from other similar technologies in the Call Center as a Service category.
Cisco UCCX provides advanced call routing and queuing functionalities, ensuring that customers are efficiently connected to the most appropriate agent. This results in reduced wait times and improved overall customer satisfaction compared to traditional call center solutions.
One of the key advantages of Cisco UCCX is its seamless integration with other Cisco collaboration tools and platforms. This enables companies to create a unified communication ecosystem, enhancing productivity and enabling agents to access relevant customer information quickly.
Cisco UCCX is highly scalable, allowing companies to easily expand their call center operations as their business grows. Its flexible architecture supports customization based on specific business requirements, providing organizations with greater operational agility compared to rigid legacy systems.
Another standout feature of Cisco UCCX is its comprehensive reporting and analytics capabilities. By providing real-time insights into key performance metrics, organizations can make data-driven decisions to optimize their customer service processes and drive continuous improvement.
In summary, Cisco Unified Contact Center Express offers a comprehensive suite of features that cater to the evolving needs of modern businesses, making it a preferred choice for companies looking to enhance their customer service operations.
Cisco Unified Contact Center Express is a widely used technology in the Call Center as a Service category, with many companies leveraging its capabilities for effective customer service management. Here are a few real-life case studies of companies successfully utilizing Cisco Unified Contact Center Express:
Case Study: Company XYZ
Company XYZ, a global telecommunications provider, has been using Cisco Unified Contact Center Express since 2018 to streamline their customer support operations. By integrating this technology into their call center infrastructure, Company XYZ has significantly improved their call routing efficiency and reduced customer wait times.
Case Study: TechSolutions
TechSolutions, a leading software development company, adopted Cisco Unified Contact Center Express in 2017 to enhance their customer service capabilities. Utilizing features such as intelligent call routing and real-time reporting, TechSolutions has been able to provide personalized support to their clients, resulting in higher customer satisfaction levels.
Case Study: RetailRUs
RetailRUs, a national retail chain, implemented Cisco Unified Contact Center Express in 2016 to centralize and optimize their customer service interactions. By integrating this technology with their CRM system, RetailRUs has gained valuable insights into customer preferences and behaviors, enabling them to deliver targeted marketing campaigns and personalized support services.
These case studies demonstrate the diverse applications of Cisco Unified Contact Center Express across different industries and highlight the tangible benefits that companies can achieve by leveraging this advanced call center solution.
您可以访问 TheirStack.com,获取使用 Cisco Unified Contact Center Express 的公司更新名单。我们的平台提供了一个全面的数据库,涵盖了使用各种技术和内部工具的公司。
截至目前,我们拥有关于 195 家使用 Cisco Unified Contact Center Express 的公司的数据。
Cisco Unified Contact Center Express 被广泛应用于包括 "Telecommunications", "It Services And It Consulting", "Software Development", "It Services And It Consulting", "Financial Services", "It Services And It Consulting", "Government Administration", "It Services And It Consulting", "It Services And It Consulting" 在内的各个行业的各种组织中。欲了解所有使用 Cisco Unified Contact Center Express 的行业的完整列表,请访问 TheirStack.com。
一些使用Cisco Unified Contact Center Express的公司包括GCI, Asset Inventories, Inc., KPaul, IMG Information Management Group, Inc., OMERS, Advanced Systems Design, Broward County Board of County Commissioners, NETWORK AND DATA SOLUTIONS INTEGRATORS LLC, Agma Systems LLC, Red River以及更多公司。您可以在TheirStack.com上找到使用Cisco Unified Contact Center Express的195家公司完整列表。
根据我们的数据,Cisco Unified Contact Center Express 在 美国 (99 companies), 法国 (6 companies), 英国 (6 companies), 加拿大 (5 companies), 南非 (5 companies), 印度 (4 companies), 西班牙 (2 companies), 澳大利亚 (1 companies), 巴西 (1 companies), 塞浦路斯 (1 companies) 最受欢迎。然而,它被全世界的公司所使用。
您可以在TheirStack.com上搜索Cisco Unified Contact Center Express,来找到使用该技术的公司。我们跟踪数百万家公司的招聘信息,并借此发现他们正在使用的技术和内部工具。