Companies that use OTRS

Frequently asked questions

What is the source of this data?

Our data is sourced from job postings collected from millions of companies. We monitor these postings on company websites, job boards, and other recruitment platforms. Analyzing job postings provides a reliable method to understand the technologies companies are employing, including their use of internal tools.

How often is the data updated?

We refresh our data daily to ensure you are accessing the most current information available. This frequent updating process guarantees that our insights and intelligence reflect the latest developments and trends within the industry.

What is OTRS?

OTRS is an open-source ticket request system that allows organizations to manage customer service inquiries efficiently. It falls into the category of Issue Tracking software, providing a platform for businesses to track, prioritize, and solve customer tickets or issues effectively. OTRS enables companies to streamline their customer support processes, enhance communication with clients, and ensure timely resolution of problems.

Founded in 2001 by Martin Edenhofer, OTRS originated as a help desk solution to meet the growing demand for effective customer support management tools. Edenhofer's vision was to develop a user-friendly and customizable system that could cater to the diverse needs of businesses across various industries. Over the years, OTRS has evolved into a comprehensive service management suite, integrating features such as ticket routing, knowledge base management, and automation capabilities.

Currently, OTRS holds a significant market share within the Issue Tracking software category, thanks to its robust functionality and scalability. As businesses increasingly prioritize customer experience, the demand for efficient issue tracking systems like OTRS is expected to grow further. With its flexibility to adapt to different organizational structures and workflows, OTRS is well-positioned to capitalize on the expanding market for customer service management solutions. As a result, the forecast suggests that OTRS is likely to see continued growth in the coming years, solidifying its place as a leading player in the industry.

How to get an updated list of companies that use OTRS?

You can access an updated list of companies using OTRS by visiting TheirStack.com. Our platform provides a comprehensive database of companies utilizing various technologies and internal tools.

How many customers does OTRS have?

As of now, we have data on 830 companies that use OTRS.

Who uses OTRS?

OTRS is used by a diverse range of organizations across various industries, including "Higher Education", "Broadcast Media Production And Distribution", "Retail", "It Services And It Consulting", "It Services And It Consulting", "It Services And It Consulting", "It Services And It Consulting", "It Services And It Consulting". For a comprehensive list of all industries utilizing OTRS, please visit TheirStack.com.

What companies use OTRS?

Some of the companies that use OTRS include University of Central Oklahoma, Ländle Web, Destacada empresa en el sector de servicios de tecnología de la información, Home Deluxe GmbH, CANCOM SE, itemis AG, PROSPECTIVA CONSULTORIA, CIPHRON GmbH, CENTRAL IT, OPTITOOL GmbH and many more. You can find a complete list of 830 companies that use OTRS on TheirStack.com.

In which countries OTRS is used the most?

Based on our data, OTRS is most popular in Germany (149 companies), United States (77 companies), Spain (49 companies), Brazil (28 companies), France (22 companies), United Kingdom (22 companies), Canada (12 companies), Netherlands (10 companies), India (8 companies), Australia (5 companies). However, it is used by companies all over the world.

How to find companies that use OTRS?

You can find companies using OTRS by searching for it on TheirStack.com, We track job postings from millions of companies and use them to discover what technologies and internal tools they are using.