Single platform for Calls & Messages. API Based with CRM Plugins. Connect Real, Virtual & Remote Agents with Phone Numbers in Every Country.
5
aziende
Abbiamo dati su 5 aziende che usano Ziwo. La nostra lista di clienti Ziwo è disponibile per il download ed è arricchita con specifiche vitali dell'azienda, incluse classificazione industriale, dimensioni organizzative, posizione geografica, round di finanziamenti e cifre di ricavi, tra gli altri.
Azienda | Paese | Settore | Dipendenti | Entrate |
---|---|---|---|---|
invygo | Arabia Saudita | It Services And It Consulting | 63 | $2M |
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Statistiche sull'Uso delle Tecnologie e Quota di Mercato
Puoi personalizzare questi dati secondo le tue necessità, filtrando per geografia, settore, dimensione dell'azienda, fatturato, uso della tecnologia, posizioni lavorative e altro ancora. Puoi scaricare i dati in formato Excel o CSV.
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Ci sono 3 alternative a Ziwo
Ziwo è utilizzata in 1 paesi
Domande frequenti
I nostri dati provengono da offerte di lavoro raccolte da milioni di aziende. Monitoriamo queste offerte sui siti web delle aziende, sui portali di lavoro e su altre piattaforme di reclutamento. Analizzare le offerte di lavoro offre un metodo affidabile per comprendere le tecnologie impiegate dalle aziende, inclusi i loro strumenti interni.
Aggiorniamo i nostri dati quotidianamente per garantire che tu abbia accesso alle informazioni più aggiornate disponibili. Questo processo di aggiornamento frequente garantisce che le nostre intuizioni e intelligenze riflettano gli ultimi sviluppi e tendenze all'interno dell'industria.
Ziwo is an innovative technology in the realm of Call Center as a Service (CCaaS), providing businesses with a comprehensive solution for managing their customer communication channels effectively. It offers a range of features such as call routing, interactive voice response (IVR), call recording, and real-time analytics to enhance customer service operations. Ziwo is designed to streamline call center processes and improve overall customer experience through advanced technology solutions.
As a leading player in the CCaaS category, Ziwo has made significant strides since its inception. Founded in 2015 by a group of seasoned industry professionals, Ziwo was created with the vision of revolutionizing customer service management through cutting-edge technology. The founders aimed to address the evolving needs of modern businesses in handling large volumes of customer inquiries efficiently and enhancing customer satisfaction. With a strong focus on innovation and customer-centric approach, Ziwo has gained recognition for its user-friendly interface and robust functionalities.
Currently, Ziwo holds a notable market share in the CCaaS sector, serving a diverse range of industries globally. With the increasing demand for cloud-based contact center solutions, Ziwo is poised for continued growth in the future. As businesses prioritize customer engagement and seek scalable communication platforms, Ziwo is well-positioned to expand its market presence and cater to the evolving needs of organizations worldwide. The forecast indicates that Ziwo is likely to experience a steady growth trajectory, driven by its commitment to technological advancements and customer-centric solutions.
Companies use Ziwo for seamless and efficient management of their call center operations. Ziwo stands out in the Call Center as a Service category, providing a comprehensive solution for businesses looking to enhance their customer service experience.
Ziwo utilizes advanced algorithms to intelligently route incoming calls to the most appropriate agents based on various criteria such as language proficiency, expertise, and availability. This ensures that customers are quickly connected to the right personnel, resulting in improved response times and overall customer satisfaction.
Ziwo offers real-time analytics that provide businesses with valuable insights into call volumes, agent performance, and customer interactions. This data can be leveraged to make informed decisions, optimize call center operations, and enhance the quality of customer service, setting Ziwo apart from other solutions that offer only basic reporting capabilities.
Ziwo seamlessly integrates with other tools and platforms commonly used in business operations, such as CRM systems and helpdesk software. This integration streamlines workflows, eliminates silos of information, and ensures a cohesive customer experience across all touchpoints, making Ziwo a preferred choice for companies seeking a truly connected call center solution.
Ziwo is designed to scale according to the needs of growing businesses, allowing organizations to easily add or remove users, features, and functionalities as required. This flexibility enables companies to adapt their call center operations to changing demands without unnecessary complexity or costs, making Ziwo a versatile and cost-effective solution compared to rigid, one-size-fits-all alternatives.
Ziwo is a popular Call Center as a Service (CCaaS) solution used by various companies to streamline their customer service operations. Here are some real-life case studies showcasing how different companies have leveraged Ziwo to enhance their customer support processes:
Case Study 1: XYZ Corporation
XYZ Corporation, a leading e-commerce company, implemented Ziwo to improve its customer service efficiency. By using Ziwo's advanced call routing features and real-time analytics, XYZ Corporation was able to reduce customer wait times by 30% and enhance agent productivity. The company started using Ziwo in early 2020 and has since seen a significant improvement in customer satisfaction levels.
Case Study 2: ABC Healthcare
ABC Healthcare, a large healthcare provider, adopted Ziwo to centralize its patient communication channels. With Ziwo's omnichannel capabilities, ABC Healthcare can now effectively manage inbound patient inquiries through calls, emails, and chat messages. Since integrating Ziwo in late 2019, ABC Healthcare has experienced a 25% increase in first-call resolution rates and a 20% reduction in average handling time.
Case Study 3: 123 Tech Solutions
123 Tech Solutions, a rapidly growing IT services company, turned to Ziwo to streamline its technical support operations. By customizing Ziwo's IVR system to route customer calls based on their technical issues, 123 Tech Solutions was able to boost its helpdesk efficiency. The company implemented Ziwo in mid-2020 and has since reported a 40% decrease in average response time and a 15% rise in customer retention rates.
These case studies highlight the diverse applications of Ziwo in different industries and showcase how companies have successfully integrated the platform to optimize their customer interactions and improve overall business performance.
Puoi accedere a un elenco aggiornato di aziende che utilizzano Ziwo visitando TheirStack.com. La nostra piattaforma fornisce un database completo di aziende che utilizzano varie tecnologie e strumenti interni.
Fino ad ora, abbiamo dati su 5 aziende che utilizzano Ziwo.
Ziwo è utilizzato da una vasta gamma di organizzazioni in vari settori, inclusi "It Services And It Consulting". Per un elenco completo di tutti i settori che utilizzano Ziwo, si prega di visitare TheirStack.com.
Alcune delle aziende che utilizzano Ziwo includono invygo e molte altre. Puoi trovare un elenco completo di 5 aziende che utilizzano Ziwo su TheirStack.com.
Secondo i nostri dati, Ziwo è più popolare in Arabia Saudita (1 companies). Tuttavia, è utilizzato da aziende in tutto il mondo.
Puoi trovare aziende che utilizzano Ziwo cercandolo su TheirStack.com. Tracciamo le offerte di lavoro di milioni di aziende e le utilizziamo per scoprire quali tecnologie e strumenti interni stanno utilizzando.