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It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
4,965
aziende
Abbiamo dati su 4,965 aziende che usano Avaya. La nostra lista di clienti Avaya è disponibile per il download ed è arricchita con specifiche vitali dell'azienda, incluse classificazione industriale, dimensioni organizzative, posizione geografica, round di finanziamenti e cifre di ricavi, tra gli altri.
Azienda | Paese | Settore | Dipendenti | Entrate |
---|---|---|---|---|
NeuraFlash | Stati Uniti | Software Development | 410 | $7M |
NTT Ltd. | Regno Unito | It Services And It Consulting | 140K | $8.3B |
Concentrix | Stati Uniti | It Services And It Consulting | 315K | $6.3B |
Tesla | Stati Uniti | Motor Vehicle Manufacturing | 65K | $75B |
General Dynamics Information Technology | Stati Uniti | It Services And It Consulting | 103K | $7.9B |
Sabio Group | Regno Unito | It Services And It Consulting | 1K | $35M |
Bank of America | Stati Uniti | Banking | 208K | |
Texas Tech University | Stati Uniti | Higher Education | 11K | $588M |
CVS Health | Stati Uniti | Hospitals And Health Care | 300K | $331B |
Stati Uniti | It Services And It Consulting | 2 | ||
NovelVox | Stati Uniti | Software Development | 201 | $8M |
PlusNet Solutions | Spagna | It Services And It Consulting | 90 | $4.7M |
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Ci sono 3 alternative a Avaya
Avaya è utilizzata in 64 paesi
Domande frequenti
I nostri dati provengono da offerte di lavoro raccolte da milioni di aziende. Monitoriamo queste offerte sui siti web delle aziende, sui portali di lavoro e su altre piattaforme di reclutamento. Analizzare le offerte di lavoro offre un metodo affidabile per comprendere le tecnologie impiegate dalle aziende, inclusi i loro strumenti interni.
Aggiorniamo i nostri dati quotidianamente per garantire che tu abbia accesso alle informazioni più aggiornate disponibili. Questo processo di aggiornamento frequente garantisce che le nostre intuizioni e intelligenze riflettano gli ultimi sviluppi e tendenze all'interno dell'industria.
Avaya is a prominent technology company known for its innovative solutions in the realm of communication and collaboration. With a focus on enhancing customer experience and streamlining business communications, Avaya offers a range of products and services tailored to meet the diverse needs of modern enterprises. Leveraging cutting-edge technologies, Avaya empowers organizations to effectively engage with their customers, employees, and partners to drive better outcomes.
Avaya falls within the category of Call Center as a Service (CCaaS), which is a cloud-based solution that enables businesses to set up and manage call centers without the need for on-premise infrastructure. CCaaS solutions like Avaya provide companies with the flexibility to scale their call center operations seamlessly, optimize customer interactions, and improve overall service quality. By centralizing communication channels and leveraging advanced features such as automated call routing and real-time analytics, Avaya helps businesses deliver exceptional customer service experiences.
Founded in 2000, Avaya emerged as a spin-off from Lucent Technologies with a vision to revolutionize the communication landscape for businesses. The company's deep-rooted expertise in telephony and networking technologies has positioned it as a leader in the communications industry. Over the years, Avaya has continuously evolved its product offerings to stay ahead of market trends and address the changing needs of organizations worldwide.
As of the latest market data, Avaya holds a significant market share in the CCaaS segment, thanks to its robust suite of communication tools and extensive customer base. With the growing demand for cloud-based communication solutions, Avaya is poised to experience further growth in the future. By focusing on innovation and customer-centricity, Avaya is well-positioned to capitalize on emerging opportunities in the market and maintain its competitive edge in the evolving landscape of communication technologies.
Avaya is a popular choice for companies looking to enhance their Call Center as a Service operations due to its robust features and reliability. Companies use Avaya for a wide range of benefits it offers.
Avaya provides seamless omnichannel communication capabilities, ensuring customers can interact through their preferred channels effortlessly. Unlike other similar technologies, Avaya offers advanced routing algorithms that prioritize customer queries based on various parameters, leading to quicker resolutions and higher customer satisfaction rates.
With Avaya, companies can easily scale their call center operations up or down based on their business needs. Avaya's flexible architecture allows for quick adjustments, ensuring that companies can adapt to changing customer demands without any disruptions. This scalability sets Avaya apart from its competitors, offering a cost-effective solution for businesses of all sizes.
Avaya seamlessly integrates with a wide range of customer relationship management (CRM) systems and other business applications, streamlining workflows and enhancing agent productivity. Unlike other technologies that may require complex configurations for integration, Avaya's plug-and-play compatibility makes it a preferred choice for companies seeking efficient and connected call center operations.
Avaya offers robust reporting and analytics tools that provide valuable insights into call center performance, agent productivity, and customer interactions. Its real-time monitoring capabilities enable companies to make data-driven decisions quickly, improving operational efficiency and overall performance. This data-driven approach distinguishes Avaya as a comprehensive solution for companies aiming to optimize their call center functions.
By leveraging Avaya's advanced features and capabilities, companies can elevate their customer service standards, drive operational efficiency, and stay ahead in the competitive business landscape.
Avaya is a widely used platform in the Call Center as a Service category, with many notable companies leveraging its capabilities for effective customer engagement. Here are a few case studies showcasing how companies have leveraged Avaya to enhance their customer service operations:
Delta Airlines: Delta Airlines, a major player in the aviation industry, has been using Avaya for its call center operations since 2015. The airline relies on Avaya to manage its customer interactions efficiently, ensuring smooth communication and service delivery for passengers.
Marriott International: Marriott International, a renowned hospitality company, integrated Avaya into its call center systems in 2017. The Avaya platform enables Marriott to provide superior customer support services, streamline reservation processes, and optimize guest communications across its global properties.
Fidelity Investments: Fidelity Investments, a leading financial services firm, implemented Avaya for its call center infrastructure in 2016. By utilizing Avaya's advanced features, Fidelity has enhanced its customer service capabilities, handling inquiries, and transactions with speed and precision.
These case studies highlight how industry leaders such as Delta Airlines, Marriott International, and Fidelity Investments have successfully integrated Avaya into their operations to deliver exceptional customer service experiences. By leveraging Avaya's functionalities, these companies have streamlined their call center operations, improved response times, and achieved greater customer satisfaction levels.
Puoi accedere a un elenco aggiornato di aziende che utilizzano Avaya visitando TheirStack.com. La nostra piattaforma fornisce un database completo di aziende che utilizzano varie tecnologie e strumenti interni.
Fino ad ora, abbiamo dati su 4,965 aziende che utilizzano Avaya.
Avaya è utilizzato da una vasta gamma di organizzazioni in vari settori, inclusi "Software Development", "It Services And It Consulting", "It Services And It Consulting", "Motor Vehicle Manufacturing", "It Services And It Consulting", "It Services And It Consulting", "Banking", "Higher Education", "Hospitals And Health Care", "It Services And It Consulting". Per un elenco completo di tutti i settori che utilizzano Avaya, si prega di visitare TheirStack.com.
Alcune delle aziende che utilizzano Avaya includono NeuraFlash, NTT Ltd., Concentrix, Tesla, General Dynamics Information Technology, Sabio Group, Bank of America, Texas Tech University, CVS Health, Iron Service Global Inc e molte altre. Puoi trovare un elenco completo di 4,965 aziende che utilizzano Avaya su TheirStack.com.
Secondo i nostri dati, Avaya è più popolare in Stati Uniti (1,725 companies), Regno Unito (312 companies), Canada (228 companies), Francia (172 companies), India (97 companies), Spagna (88 companies), Germania (79 companies), Australia (63 companies), Brasile (59 companies), Messico (56 companies). Tuttavia, è utilizzato da aziende in tutto il mondo.
Puoi trovare aziende che utilizzano Avaya cercandolo su TheirStack.com. Tracciamo le offerte di lavoro di milioni di aziende e le utilizziamo per scoprire quali tecnologie e strumenti interni stanno utilizzando.