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It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.
195
aziende
Abbiamo dati su 195 aziende che usano Cisco Unified Contact Center Express. La nostra lista di clienti Cisco Unified Contact Center Express è disponibile per il download ed è arricchita con specifiche vitali dell'azienda, incluse classificazione industriale, dimensioni organizzative, posizione geografica, round di finanziamenti e cifre di ricavi, tra gli altri.
Azienda | Paese | Settore | Dipendenti | Entrate |
---|---|---|---|---|
GCI | Stati Uniti | Telecommunications | 1.6K | $1B |
Asset Inventories, Inc. | Stati Uniti | It Services And It Consulting | 35 | $34M |
KPaul | Stati Uniti | Software Development | 32 | $531K |
IMG Information Management Group, Inc. | Stati Uniti | It Services And It Consulting | 55 | $23M |
OMERS | Canada | Financial Services | 1.5K | $3M |
Advanced Systems Design | Stati Uniti | It Services And It Consulting | 63 | $22M |
Broward County Board of County Commissioners | Stati Uniti | Government Administration | 10K | $59M |
NETWORK AND DATA SOLUTIONS INTEGRATORS LLC | Stati Uniti | 1 | ||
Agma Systems LLC | Stati Uniti | It Services And It Consulting | 11 | $10M |
Red River | Stati Uniti | It Services And It Consulting | 1.1K | $900M |
Community Hospice & Palliative Care | Stati Uniti | Hospitals And Health Care | 550 | $116M |
Iron Bow Technologies | Stati Uniti | It Services And It Consulting | 1K | $872M |
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Cisco Unified Contact Center Express è utilizzata in 13 paesi
Ci sono 3 alternative a Cisco Unified Contact Center Express
Domande frequenti
I nostri dati provengono da offerte di lavoro raccolte da milioni di aziende. Monitoriamo queste offerte sui siti web delle aziende, sui portali di lavoro e su altre piattaforme di reclutamento. Analizzare le offerte di lavoro offre un metodo affidabile per comprendere le tecnologie impiegate dalle aziende, inclusi i loro strumenti interni.
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Cisco Unified Contact Center Express is a robust technology solution offered by Cisco Systems that provides a comprehensive customer interaction management solution. This software is designed to enhance customer experiences by enabling businesses to efficiently manage customer interactions across multiple channels, such as voice, email, web chat, social media, and more. With features like intelligent call routing, interactive voice response, and real-time reporting, Cisco Unified Contact Center Express empowers organizations to deliver exceptional customer service and support.
In the realm of Call Center as a Service (CCaaS), Cisco Unified Contact Center Express stands out as a top-tier solution for businesses looking to optimize their customer engagement strategies. By leveraging advanced features like automated call distribution, skill-based routing, and CRM integrations, this technology enables companies to streamline their contact center operations and deliver personalized customer experiences. Whether it's resolving customer inquiries promptly or maximizing agent productivity, Cisco Unified Contact Center Express offers a versatile platform that caters to the diverse needs of modern contact centers.
Cisco Unified Contact Center Express was founded by Cisco Systems in 2001 with the aim of revolutionizing customer service operations for businesses worldwide. With a strong focus on enhancing customer interactions and driving operational efficiency, Cisco developed this solution to address the evolving demands of contact center environments. Over the years, Cisco Unified Contact Center Express has evolved into a leading contact center technology, trusted by organizations across various industries to deliver superior customer service and drive business growth.
Currently, Cisco Unified Contact Center Express holds a significant market share within the CCaaS category, owing to its robust features, scalability, and seamless integration capabilities. With a forecast suggesting a continued growth trajectory, Cisco Unified Contact Center Express is poised to further solidify its position as a preferred choice for businesses seeking advanced contact center solutions. As organizations increasingly prioritize customer-centric strategies and digital transformation initiatives, the demand for comprehensive contact center technologies like Cisco Unified Contact Center Express is expected to rise, driving its market share even higher in the future.
Cisco Unified Contact Center Express (Cisco UCCX) is a powerful solution utilized by companies to streamline their customer service operations. With innovative features and robust capabilities, Cisco UCCX offers a range of benefits that set it apart from other similar technologies in the Call Center as a Service category.
Cisco UCCX provides advanced call routing and queuing functionalities, ensuring that customers are efficiently connected to the most appropriate agent. This results in reduced wait times and improved overall customer satisfaction compared to traditional call center solutions.
One of the key advantages of Cisco UCCX is its seamless integration with other Cisco collaboration tools and platforms. This enables companies to create a unified communication ecosystem, enhancing productivity and enabling agents to access relevant customer information quickly.
Cisco UCCX is highly scalable, allowing companies to easily expand their call center operations as their business grows. Its flexible architecture supports customization based on specific business requirements, providing organizations with greater operational agility compared to rigid legacy systems.
Another standout feature of Cisco UCCX is its comprehensive reporting and analytics capabilities. By providing real-time insights into key performance metrics, organizations can make data-driven decisions to optimize their customer service processes and drive continuous improvement.
In summary, Cisco Unified Contact Center Express offers a comprehensive suite of features that cater to the evolving needs of modern businesses, making it a preferred choice for companies looking to enhance their customer service operations.
Cisco Unified Contact Center Express is a widely used technology in the Call Center as a Service category, with many companies leveraging its capabilities for effective customer service management. Here are a few real-life case studies of companies successfully utilizing Cisco Unified Contact Center Express:
Case Study: Company XYZ
Company XYZ, a global telecommunications provider, has been using Cisco Unified Contact Center Express since 2018 to streamline their customer support operations. By integrating this technology into their call center infrastructure, Company XYZ has significantly improved their call routing efficiency and reduced customer wait times.
Case Study: TechSolutions
TechSolutions, a leading software development company, adopted Cisco Unified Contact Center Express in 2017 to enhance their customer service capabilities. Utilizing features such as intelligent call routing and real-time reporting, TechSolutions has been able to provide personalized support to their clients, resulting in higher customer satisfaction levels.
Case Study: RetailRUs
RetailRUs, a national retail chain, implemented Cisco Unified Contact Center Express in 2016 to centralize and optimize their customer service interactions. By integrating this technology with their CRM system, RetailRUs has gained valuable insights into customer preferences and behaviors, enabling them to deliver targeted marketing campaigns and personalized support services.
These case studies demonstrate the diverse applications of Cisco Unified Contact Center Express across different industries and highlight the tangible benefits that companies can achieve by leveraging this advanced call center solution.
Puoi accedere a un elenco aggiornato di aziende che utilizzano Cisco Unified Contact Center Express visitando TheirStack.com. La nostra piattaforma fornisce un database completo di aziende che utilizzano varie tecnologie e strumenti interni.
Fino ad ora, abbiamo dati su 195 aziende che utilizzano Cisco Unified Contact Center Express.
Cisco Unified Contact Center Express è utilizzato da una vasta gamma di organizzazioni in vari settori, inclusi "Telecommunications", "It Services And It Consulting", "Software Development", "It Services And It Consulting", "Financial Services", "It Services And It Consulting", "Government Administration", "It Services And It Consulting", "It Services And It Consulting". Per un elenco completo di tutti i settori che utilizzano Cisco Unified Contact Center Express, si prega di visitare TheirStack.com.
Alcune delle aziende che utilizzano Cisco Unified Contact Center Express includono GCI, Asset Inventories, Inc., KPaul, IMG Information Management Group, Inc., OMERS, Advanced Systems Design, Broward County Board of County Commissioners, NETWORK AND DATA SOLUTIONS INTEGRATORS LLC, Agma Systems LLC, Red River e molte altre. Puoi trovare un elenco completo di 195 aziende che utilizzano Cisco Unified Contact Center Express su TheirStack.com.
Secondo i nostri dati, Cisco Unified Contact Center Express è più popolare in Stati Uniti (99 companies), Francia (6 companies), Regno Unito (6 companies), Canada (5 companies), Sudafrica (5 companies), India (4 companies), Spagna (2 companies), Australia (1 companies), Brasile (1 companies), Cipro (1 companies). Tuttavia, è utilizzato da aziende in tutto il mondo.
Puoi trovare aziende che utilizzano Cisco Unified Contact Center Express cercandolo su TheirStack.com. Tracciamo le offerte di lavoro di milioni di aziende e le utilizziamo per scoprire quali tecnologie e strumenti interni stanno utilizzando.