ManageEngine ServiceDesk Plus is a comprehensive help desk solution designed to streamline IT support and deliver efficient services to employees and customers. It offers a wide range of capabilities, including incident management, problem management, change management, asset management, and more. ManageEngine ServiceDesk Plus is known for its user-friendly interface and customizable features that cater to the specific needs of organizations across various industries.
ManageEngine ServiceDesk Plus falls under the category of Help Desk software, which is essential for businesses looking to manage and resolve customer or internal IT-related issues effectively. This software enables companies to centralize their support operations, track tickets, automate processes, and enhance communication between support teams and end-users. With features like self-service portals, knowledge bases, and SLA management, ManageEngine ServiceDesk Plus empowers organizations to deliver timely and efficient support services.
ManageEngine ServiceDesk Plus was founded in 2003 by Zoho Corporation, a global technology company that provides a suite of software products for business management and productivity. The motivation behind the development of ManageEngine ServiceDesk Plus was to offer a robust help desk solution that simplifies IT service management and improves operational efficiency. Over the years, the software has evolved to meet the changing needs of the market and has gained popularity among businesses of all sizes.
In terms of current market share, ManageEngine ServiceDesk Plus holds a significant position within the help desk software category. With its growing user base and reputation for delivering reliable IT support solutions, the software is expected to maintain its market share and potentially grow in the future. As businesses continue to prioritize efficient help desk operations and customer support, ManageEngine ServiceDesk Plus is well-positioned to meet their evolving requirements and sustain its market presence.
