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It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
712
bedrijven
We hebben gegevens over 712 bedrijven die OTRS gebruiken. Deze samengestelde lijst is beschikbaar voor download en is verrijkt met essentiële bedrijfsgegevens, waaronder industrieclassificatie, organisatiestructuur, geografische locatie, financieringsrondes en omzetcijfers, onder andere.
Bedrijf | Land | Industrie | Werknemers | Omzet |
---|---|---|---|---|
itemis AG | Duitsland | It Services And It Consulting | 220 | $332K |
CIPHRON GmbH | Duitsland | It Services And It Consulting | 18 | |
Eurofins Netherlands Food, Feed & Water | Luxemburg | Pharmaceutical Manufacturing | 61K | $7.1B |
CANCOM SE | Oostenrijk | It Services And It Consulting | 2K | $14M |
South University | Verenigde Staten | Higher Education | 2.2K | $7.4M |
University of North Texas | Verenigde Staten | Higher Education | 12K | $80M |
Home Deluxe GmbH | Duitsland | Retail | 51 | $6.2M |
Technische Hochschule Mittelhessen | Duitsland | Manufacturing | 1K | $97K |
Friedrich-Alexander-Universität Erlangen-Nürnberg | Duitsland | Education | 10K | |
TEL Contact Center | Brazilië | Consumer Services | 2.1K | |
Central IT | Brazilië | It Services And It Consulting | 1.4K | |
Richardson Wealth | Canada | Financial Services | 886 | $208M |
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Technologiegebruikstatistieken en marktaandeel
U kunt deze gegevens aanpassen aan uw behoeften door te filteren op geografie, industrie, bedrijfsomvang, omzet, technologiegebruik, functietitels en meer. U kunt de gegevens downloaden in Excel- of CSV-formaat.
Je kunt meldingen krijgen voor deze gegevens. Je kunt beginnen door de technologie te selecteren waarin je geïnteresseerd bent en dan ontvang je meldingen in je inbox wanneer er nieuwe bedrijven zijn die die technologie gebruiken.
U kunt zijn gegevens exporteren naar een Excel-bestand, dat in uw CRM kan worden geïmporteerd. U kunt de gegevens ook exporteren naar een API.
OTRS wordt gebruikt in 35 landen
Er zijn 17 alternatieven voor OTRS
Veelgestelde vragen
Onze gegevens zijn afkomstig van vacatures die zijn verzameld van miljoenen bedrijven. We monitoren deze vacatures op bedrijfswebsites, vacaturebanken en andere wervingsplatforms. Het analyseren van vacatures biedt een betrouwbare methode om de technologieën te begrijpen die bedrijven gebruiken, inclusief hun gebruik van interne tools.
Wij verversen onze gegevens dagelijks om ervoor te zorgen dat u toegang hebt tot de meest actuele informatie die beschikbaar is. Dit frequente actualisatieproces garandeert dat onze inzichten en intelligentie de laatste ontwikkelingen en trends binnen de industrie weerspiegelen.
OTRS is an open-source ticket request system that allows organizations to manage customer service inquiries efficiently. It falls into the category of Issue Tracking software, providing a platform for businesses to track, prioritize, and solve customer tickets or issues effectively. OTRS enables companies to streamline their customer support processes, enhance communication with clients, and ensure timely resolution of problems.
Founded in 2001 by Martin Edenhofer, OTRS originated as a help desk solution to meet the growing demand for effective customer support management tools. Edenhofer's vision was to develop a user-friendly and customizable system that could cater to the diverse needs of businesses across various industries. Over the years, OTRS has evolved into a comprehensive service management suite, integrating features such as ticket routing, knowledge base management, and automation capabilities.
Currently, OTRS holds a significant market share within the Issue Tracking software category, thanks to its robust functionality and scalability. As businesses increasingly prioritize customer experience, the demand for efficient issue tracking systems like OTRS is expected to grow further. With its flexibility to adapt to different organizational structures and workflows, OTRS is well-positioned to capitalize on the expanding market for customer service management solutions. As a result, the forecast suggests that OTRS is likely to see continued growth in the coming years, solidifying its place as a leading player in the industry.
OTRS is a powerful tool in the realm of issue tracking, offering companies a robust solution to streamline their support operations and enhance customer satisfaction. By leveraging OTRS, companies can efficiently manage tickets, prioritize tasks, and track interactions, ultimately leading to improved efficiency and agility in addressing customer concerns.
OTRS provides extensive customization options for workflow management, allowing companies to tailor ticket handling processes to meet their unique requirements. This flexibility sets OTRS apart from other issue tracking technologies, enabling businesses to create efficient and personalized workflows that align with their specific needs.
One key benefit of OTRS is its ability to consolidate communication channels into a single platform. Unlike other similar technologies that may require external integrations, OTRS offers seamless integration with various channels, including email, phone, and social media, streamlining communication and fostering better collaboration within teams.
OTRS delivers advanced reporting and analytics capabilities, empowering companies to gain valuable insights into their support operations. With comprehensive reporting features, businesses can track key metrics, identify trends, and make data-driven decisions to enhance customer satisfaction. This analytical depth sets OTRS apart as a sophisticated tool for businesses serious about optimizing their support processes.
By harnessing the benefits of OTRS, companies can elevate their support operations, drive efficiency, and deliver exceptional customer experiences.
Some notable companies that utilize OTRS for their issue tracking needs include IBM, Vodafone, and Lufthansa.
IBM: IBM has been using OTRS since 2013 to streamline its internal IT Service Management processes. By implementing OTRS, IBM has significantly improved its ticket management efficiency and resolution times. The platform enables IBM to track and prioritize IT issues effectively across its global operations, resulting in enhanced operational performance and customer satisfaction.
Vodafone: Vodafone adopted OTRS in 2015 to manage customer service inquiries and technical support tickets. OTRS enables Vodafone to automate ticket routing, escalation, and resolution processes, leading to greater operational agility and responsiveness. The platform has empowered Vodafone to enhance the overall customer experience by providing timely and efficient support services.
Lufthansa: Lufthansa integrated OTRS into its IT infrastructure in 2017 to centralize incident management and service request processes. By leveraging OTRS, Lufthansa has achieved better visibility and control over IT operations, leading to improved service quality and reduced downtime. The platform plays a crucial role in Lufthansa's commitment to delivering reliable and efficient IT services across its airline operations.
These case studies highlight how prominent companies like IBM, Vodafone, and Lufthansa leverage OTRS to optimize their issue tracking and service management workflows effectively.
Je kunt een bijgewerkte lijst van bedrijven die OTRS gebruiken vinden door TheirStack.com te bezoeken. Ons platform biedt een uitgebreide database van bedrijven die verschillende technologieën en interne tools gebruiken.
Vanaf nu hebben we gegevens over 712 bedrijven die OTRS gebruiken.
OTRS wordt gebruikt door een divers scala aan organisaties in verschillende sectoren, waaronder "It Services And It Consulting", "It Services And It Consulting", "Pharmaceutical Manufacturing", "It Services And It Consulting", "Higher Education", "Higher Education", "Retail", "Manufacturing", "Education", "Consumer Services". Voor een uitgebreide lijst van alle sectoren die OTRS gebruiken, bezoek dan TheirStack.com.
Sommige van de bedrijven die OTRS gebruiken, zijn onder andere itemis AG, CIPHRON GmbH, Eurofins Netherlands Food, Feed & Water, CANCOM SE, South University, University of North Texas, Home Deluxe GmbH, Technische Hochschule Mittelhessen, Friedrich-Alexander-Universität Erlangen-Nürnberg, TEL Contact Center en nog veel meer. Je kunt een complete lijst van 712 bedrijven die OTRS gebruiken vinden op TheirStack.com.
Gebaseerd op onze gegevens is OTRS het populairst in Duitsland (155 companies), Verenigde Staten (74 companies), Spanje (54 companies), Brazilië (32 companies), Verenigd Koninkrijk (18 companies), Frankrijk (17 companies), Canada (12 companies), India (10 companies), Luxemburg (7 companies), Mexico (5 companies). Het wordt echter door bedrijven over de hele wereld gebruikt.
Je kunt bedrijven vinden die OTRS gebruiken door ernaar te zoeken op TheirStack.com. We volgen vacatures van miljoenen bedrijven en gebruiken deze om te ontdekken welke technologieën en interne tools ze gebruiken.