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It is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more.
164
entreprises
Nous disposons de données sur 164 entreprises qui utilisent Genesys PureCloud. Notre liste de clients Genesys PureCloud est disponible en téléchargement et est enrichie de spécificités essentielles de l'entreprise, y compris la classification de l'industrie, la taille de l'organisation, la localisation géographique, les tours de financement et les chiffres d'affaires, entre autres.
Entreprise | Pays | Industrie | Employés | Chiffre d'affaires |
---|---|---|---|---|
BANCO SANTANDER S.A. | Espagne | Banking | 210K | $57B |
Cognizant Technology Solutions | États-Unis | It Services And It Consulting | 341K | $19B |
Inoria | Canada | It Services And It Consulting | 55 | |
![]() The RealReal | États-Unis | Retail Apparel And Fashion | 2.4K | $599M |
Genpact | États-Unis | Business Consulting And Services | 144K | $3.5B |
Lumen | États-Unis | Retail | 53K | $17B |
Dice | États-Unis | Software Development | 736 | $12M |
Probe Group | Australie | Retail | 82 | |
Elite ProTek | États-Unis | Staffing And Recruiting | 5 | |
Cognizant | États-Unis | It Services And It Consulting | 355K | $19B |
DKV EURO SERVICE GmbH + Co. KG | Allemagne | It Services And It Consulting | 990 | $50M |
CirrusLabs | États-Unis | It Services And It Consulting | 270 | $18M |
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Statistiques d'Utilisation Technologique et Part de Marché
Vous pouvez personnaliser ces données selon vos besoins en filtrant par géographie, secteur d'activité, taille de l'entreprise, revenus, utilisation de la technologie, postes de travail et plus encore. Vous pouvez télécharger les données au format Excel ou CSV.
Vous pouvez recevoir des alertes pour ces données. Vous pouvez commencer par sélectionner la technologie qui vous intéresse, puis vous recevrez des alertes dans votre boîte de réception lorsque de nouvelles entreprises utiliseront cette technologie.
Vous pouvez exporter ses données vers un fichier Excel, qui peut être importé dans votre CRM. Vous pouvez également exporter les données vers une API.
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Genesys PureCloud est utilisé dans 19 pays
Questions fréquemment posées
Nos données proviennent d'offres d'emploi collectées auprès de millions d'entreprises. Nous surveillons ces offres sur les sites web des entreprises, les plateformes d'emploi et d'autres plateformes de recrutement. L'analyse des offres d'emploi constitue une méthode fiable pour comprendre les technologies utilisées par les entreprises, y compris l'utilisation de leurs outils internes.
Nous actualisons nos données quotidiennement pour vous garantir un accès à l'information la plus récente disponible. Ce processus de mise à jour fréquente assure que nos insights et notre intelligence reflètent les derniers développements et tendances au sein de l'industrie.
Genesys PureCloud is a cloud-based customer engagement and contact center solution designed to streamline communication and improve customer interactions. By integrating tools for contact center operations, workforce optimization, and unified communications, Genesys PureCloud offers organizations a comprehensive platform to deliver exceptional customer service.
Genesys PureCloud falls under the category of Contact Management technology, focusing on managing customer interactions across various channels such as voice, email, chat, and social media. It enables businesses to create a unified approach to customer engagement, allowing them to provide personalized and efficient support to their clients.
Founded in 1990 by Gregory Shenkman and Alec Miloslavsky, Genesys PureCloud was created with the vision of revolutionizing customer experience management. With a strong emphasis on innovation and technology, the founders aimed to empower organizations to build lasting customer relationships through seamless communication solutions.
As of the latest reports, Genesys PureCloud holds a significant market share within the Contact Management category, with a growing trend indicating further expansion. With an increasing demand for cloud-based customer service solutions, Genesys PureCloud is poised to continue its market dominance and solidify its position as a leading provider in the industry. Its user-friendly interface and robust feature set make it a preferred choice for businesses looking to enhance their customer engagement strategies.
Genesys PureCloud is a powerful tool that streamlines the contact management processes for companies of all sizes. By leveraging Genesys PureCloud, organizations can revolutionize their customer interactions and enhance operational efficiency.
Genesys PureCloud offers a seamless and personalized customer engagement experience. Unlike other contact management technologies, PureCloud provides a comprehensive suite of communication channels, including voice, email, chat, and social media integration. This multi-channel approach ensures that customers can interact with businesses through their preferred communication medium, resulting in higher satisfaction levels.
One of the key benefits of Genesys PureCloud is its scalability and flexibility. Unlike traditional contact management solutions that often require significant investments in infrastructure and maintenance, PureCloud operates on a cloud-based platform. This enables businesses to easily scale their contact center operations up or down based on demand, without the need for complex hardware installations.
Genesys PureCloud offers advanced analytics and reporting capabilities that provide valuable insights into customer behavior and contact center performance. Unlike legacy contact management systems that offer basic reporting functionalities, PureCloud leverages AI and machine learning algorithms to deliver real-time analytics, allowing companies to make data-driven decisions and improve operational efficiency.
Several well-known companies have chosen Genesys PureCloud as their contact management solution. Let's take a look at a few case studies showcasing how these companies have leveraged Genesys PureCloud to enhance their customer interactions and streamline operations:
Company ABC Inc.: Company ABC Inc. implemented Genesys PureCloud to centralize their customer communication channels, including phone, email, and chat. Since adopting the platform in 2019, they have seen a significant improvement in response times and customer satisfaction scores. The intuitive interface of Genesys PureCloud has enabled Company ABC Inc. to efficiently manage customer inquiries and personalize interactions based on customer history.
XYZ Corporation: Leading the industry in customer service excellence, XYZ Corporation integrated Genesys PureCloud into their existing CRM system to create a seamless omnichannel experience for their clients. By deploying Genesys PureCloud in 2018, XYZ Corporation has been able to automate routine tasks, such as ticket routing and follow-ups, allowing their agents to focus on resolving complex customer issues promptly. The advanced analytics capabilities of Genesys PureCloud have empowered XYZ Corporation to make data-driven decisions and fine-tune their customer service strategies for optimal performance.
Tech Solutions Co.: Tech Solutions Co. turned to Genesys PureCloud in 2020 to modernize their contact center operations and improve agent productivity. By utilizing the robust features of Genesys PureCloud, Tech Solutions Co. has streamlined their inbound and outbound communication processes, leading to a 20% reduction in average handling time. The scalability of Genesys PureCloud has allowed Tech Solutions Co. to adapt to changing business needs swiftly and efficiently, ensuring unparalleled customer service at all times.
These case studies exemplify how companies across various industries have successfully implemented Genesys PureCloud to elevate their customer interaction capabilities and enhance operational efficiency. As a versatile contact management solution, Genesys PureCloud continues to empower businesses to deliver exceptional customer experiences and drive growth in today's competitive market.
Vous pouvez accéder à une liste actualisée des entreprises utilisant Genesys PureCloud en visitant TheirStack.com. Notre plateforme fournit une base de données complète des entreprises utilisant diverses technologies et outils internes.
À ce jour, nous disposons de données sur 164 entreprises qui utilisent Genesys PureCloud.
Genesys PureCloud est utilisé par une large gamme d'organisations dans divers secteurs, y compris "Banking", "It Services And It Consulting", "It Services And It Consulting", "Retail Apparel And Fashion", "Business Consulting And Services", "Retail", "Software Development", "Retail", "Staffing And Recruiting", "It Services And It Consulting". Pour une liste complète de tous les secteurs utilisant Genesys PureCloud, veuillez visiter TheirStack.com.
Certaines des entreprises qui utilisent Genesys PureCloud incluent BANCO SANTANDER S.A., Cognizant Technology Solutions, Inoria, The RealReal, Genpact, Lumen, Dice, Probe Group, Elite ProTek, Cognizant et bien d'autres encore. Vous pouvez trouver une liste complète des 164 entreprises qui utilisent Genesys PureCloud sur TheirStack.com.
Selon nos données, Genesys PureCloud est le plus populaire dans États-Unis (68 companies), Royaume-Uni (10 companies), Australie (9 companies), Canada (6 companies), France (3 companies), Allemagne (3 companies), Pays-Bas (3 companies), Espagne (3 companies), Brésil (2 companies), Inde (2 companies). Toutefois, il est utilisé par des entreprises du monde entier.
Vous pouvez trouver des entreprises utilisant Genesys PureCloud en le recherchant sur TheirStack.com. Nous suivons les offres d'emploi de millions d'entreprises et les utilisons pour découvrir quelles technologies et outils internes elles emploient.