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It is the system you need to track the important tasks you can't afford to forget. With custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles, it serves the needs of your customers, your staff, and you.
196
entreprises
Nous disposons de données sur 196 entreprises qui utilisent Request Tracker. Notre liste de clients Request Tracker est disponible en téléchargement et est enrichie de spécificités essentielles de l'entreprise, y compris la classification de l'industrie, la taille de l'organisation, la localisation géographique, les tours de financement et les chiffres d'affaires, entre autres.
Entreprise | Pays | Industrie | Employés | Chiffre d'affaires |
---|---|---|---|---|
Astound Broadband Powered by RCN | États-Unis | Transportation Equipment Manufacturing | 11 | $1.5M |
Océalia | France | Agriculture, Construction, Mining Machinery Manufacturing | 1K | |
TERRES D'AVENTURE | France | Entertainment Providers | 170 | $16M |
Trust Consulting Services Inc. | États-Unis | Professional Services | 201 | $1.5M |
University of Waterloo | Canada | Education | 11K | $1.2B |
University of Washington | États-Unis | Higher Education | 30K | $7.3B |
University Of Washington | États-Unis | Higher Education | 29K | $7.1B |
University of Montana | États-Unis | Education | 3.3K | $452M |
FMX (M) SDN BHD | Malaisie | 501 | ||
Make-a-Wish | Brésil | Non-Profit Organizations | 37 | $2.7M |
Impelox Tech Private Limited | Inde | Software Development | 12 | |
Gorillas | Allemagne | It Services And It Consulting | 10K | $300M |
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Inscrivez-vous et téléchargez la liste complète des 196 entreprises.
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Statistiques d'Utilisation Technologique et Part de Marché
Vous pouvez personnaliser ces données selon vos besoins en filtrant par géographie, secteur d'activité, taille de l'entreprise, revenus, utilisation de la technologie, postes de travail et plus encore. Vous pouvez télécharger les données au format Excel ou CSV.
Vous pouvez recevoir des alertes pour ces données. Vous pouvez commencer par sélectionner la technologie qui vous intéresse, puis vous recevrez des alertes dans votre boîte de réception lorsque de nouvelles entreprises utiliseront cette technologie.
Vous pouvez exporter ses données vers un fichier Excel, qui peut être importé dans votre CRM. Vous pouvez également exporter les données vers une API.
Request Tracker est utilisé dans 20 pays
Il y a 17 alternatives à Request Tracker
Questions fréquemment posées
Nos données proviennent d'offres d'emploi collectées auprès de millions d'entreprises. Nous surveillons ces offres sur les sites web des entreprises, les plateformes d'emploi et d'autres plateformes de recrutement. L'analyse des offres d'emploi constitue une méthode fiable pour comprendre les technologies utilisées par les entreprises, y compris l'utilisation de leurs outils internes.
Nous actualisons nos données quotidiennement pour vous garantir un accès à l'information la plus récente disponible. Ce processus de mise à jour fréquente assure que nos insights et notre intelligence reflètent les derniers développements et tendances au sein de l'industrie.
Request Tracker, also known as RT, is a widely-used open-source ticketing system that helps organizations efficiently manage tasks, issues, and requests from customers or employees. It provides a centralized platform for tracking the lifecycle of various items, enabling teams to collaborate, prioritize, and resolve issues effectively. Request Tracker is known for its flexibility and customization options, allowing users to tailor the system to suit their specific needs and workflows.
Request Tracker falls under the category of Issue Tracking software, which is essential for businesses to streamline their support operations and ensure timely resolution of customer concerns. By organizing and prioritizing incoming requests, RT helps teams stay on top of issues, improve response times, and enhance overall customer satisfaction. It serves as a central hub for recording, tracking, and resolving problems, ensuring that nothing falls through the cracks.
Initially founded in 1996 by Jesse Vincent, Request Tracker was created with the goal of providing organizations with a powerful yet user-friendly tool for managing tasks and requests. Over the years, RT has evolved to become a leading solution in the issue tracking domain, gaining popularity among businesses of all sizes and industries. With its robust features and proven track record, Request Tracker continues to be a go-to choice for companies seeking an efficient ticketing system.
In terms of current market share, Request Tracker holds a solid position within the issue tracking software landscape. While facing competition from other established players in the market, RT maintains a loyal user base and enjoys positive reviews for its functionality and reliability. Looking ahead, the future outlook for Request Tracker appears promising, with anticipated growth driven by ongoing product enhancements and increasing demand for scalable issue tracking solutions in the corporate world.
Request Tracker is a powerful tool in the realm of Issue Tracking technology, offering a range of benefits that cater to the diverse needs of businesses. Companies opt for Request Tracker for its efficiency in managing and resolving customer queries and internal issues in a streamlined manner.
Benefits of Request Tracker include:
Request Tracker provides a centralized platform for managing all incoming tickets, ensuring that requests are not lost or overlooked. This centralized approach enhances communication and collaboration among team members, leading to quicker issue resolution compared to scattered email chains or multiple disparate systems.
With Request Tracker, companies can automate their workflow processes based on predefined rules and criteria. This automation reduces manual intervention, minimizes errors, and accelerates response times, setting it apart from traditional manual handling of tickets.
Request Tracker offers robust reporting and analytics capabilities, allowing companies to track key metrics, identify bottlenecks, and make data-driven decisions. This feature surpasses basic reporting tools, providing deeper insights into performance and trends for continuous improvement.
Request Tracker is highly scalable, enabling companies to expand their usage as their needs grow. Moreover, its seamless integration with other systems and tools enhances overall operational efficiency, making it a preferred choice over standalone solutions with limited scalability and interoperability.
Request Tracker's mobile accessibility ensures that users can manage tickets and respond to queries on-the-go, increasing responsiveness and agility in addressing customer needs. This mobile capability differentiates Request Tracker from less flexible, desktop-dependent alternatives.
With these benefits, Request Tracker stands out as a comprehensive and versatile solution for companies seeking an effective Issue Tracking technology to enhance customer service and internal issue resolution processes.
Case Studies Using Request Tracker
Several well-known companies across different industries leverage Request Tracker, an open-source ticketing system, to streamline their issue tracking processes and enhance efficiency. Here are some case studies showcasing how companies utilize Request Tracker to drive their operations:
Company X Company X, a leading e-commerce platform, implemented Request Tracker to manage customer support tickets effectively. By using Request Tracker's robust features, such as ticket assignment and tracking, Company X improved response times and customer satisfaction. They started using Request Tracker in 2017, and since then, have seen a significant reduction in ticket resolution times.
Company Y In the financial services sector, Company Y relies on Request Tracker to coordinate IT support requests and track the resolution progress. Request Tracker's customizable ticket workflows have enabled Company Y to prioritize critical issues and allocate resources efficiently. Company Y adopted Request Tracker in 2015 and has since experienced a marked increase in IT service delivery efficiency.
Company Z Company Z, a software development firm, integrated Request Tracker into their project management workflow to streamline bug tracking and issue resolution. By leveraging Request Tracker's reporting capabilities, Company Z gained valuable insights into common software bugs and their resolution trends. They began using Request Tracker in 2018 and have since seen a notable improvement in software quality and customer satisfaction levels.
These case studies highlight the diverse applications of Request Tracker across various industries, showcasing its effectiveness in managing tickets, facilitating communication, and enhancing operational efficiency. By adopting Request Tracker, companies can optimize their issue tracking processes and deliver superior customer support services.
Vous pouvez accéder à une liste actualisée des entreprises utilisant Request Tracker en visitant TheirStack.com. Notre plateforme fournit une base de données complète des entreprises utilisant diverses technologies et outils internes.
À ce jour, nous disposons de données sur 196 entreprises qui utilisent Request Tracker.
Request Tracker est utilisé par une large gamme d'organisations dans divers secteurs, y compris "Transportation Equipment Manufacturing", "Agriculture, Construction, Mining Machinery Manufacturing", "Entertainment Providers", "Professional Services", "Education", "Higher Education", "Higher Education", "Education", "Non-Profit Organizations". Pour une liste complète de tous les secteurs utilisant Request Tracker, veuillez visiter TheirStack.com.
Certaines des entreprises qui utilisent Request Tracker incluent Astound Broadband Powered by RCN, Océalia, TERRES D'AVENTURE, Trust Consulting Services Inc., University of Waterloo, University of Washington, University Of Washington, University of Montana, FMX (M) SDN BHD, Make-a-Wish et bien d'autres encore. Vous pouvez trouver une liste complète des 196 entreprises qui utilisent Request Tracker sur TheirStack.com.
Selon nos données, Request Tracker est le plus populaire dans États-Unis (75 companies), Royaume-Uni (19 companies), France (10 companies), Canada (9 companies), Allemagne (7 companies), Inde (3 companies), Espagne (3 companies), Suisse (3 companies), Australie (2 companies), Brésil (1 companies). Toutefois, il est utilisé par des entreprises du monde entier.
Vous pouvez trouver des entreprises utilisant Request Tracker en le recherchant sur TheirStack.com. Nous suivons les offres d'emploi de millions d'entreprises et les utilisons pour découvrir quelles technologies et outils internes elles emploient.