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Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
110
aziende
Abbiamo dati su 110 aziende che usano Freshchat. La nostra lista di clienti Freshchat è disponibile per il download ed è arricchita con specifiche vitali dell'azienda, incluse classificazione industriale, dimensioni organizzative, posizione geografica, round di finanziamenti e cifre di ricavi, tra gli altri.
Azienda | Paese | Settore | Dipendenti | Entrate |
---|---|---|---|---|
Rocketlane | Stati Uniti | Software Development | 140 | $2.5M |
Homepage | Stati Uniti | Design Services | 1 | |
Frndly TV | Stati Uniti | Entertainment Providers | 31 | |
Dynatrace | Stati Uniti | Software Development | 4.9K | $1B |
Freshworks | Stati Uniti | Software Development | 10K | $545M |
High Level | Romania | Advertising Services | 74 | |
Ultimate | Germania | It Services And It Consulting | 1K | |
foodpanda Malaysia | Singapore | It Services And It Consulting | 13K | $14M |
Robert Walters | Regno Unito | Staffing And Recruiting | 6.2K | |
HighLevel Inc. | Turchia | Entertainment Providers | 8 | |
AED Solutions | Paesi Bassi | Retail | 8 | |
Just Appraised | Stati Uniti | It Services And It Consulting | 132 | $11M |
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Ci sono 25 alternative a Freshchat
Domande frequenti
I nostri dati provengono da offerte di lavoro raccolte da milioni di aziende. Monitoriamo queste offerte sui siti web delle aziende, sui portali di lavoro e su altre piattaforme di reclutamento. Analizzare le offerte di lavoro offre un metodo affidabile per comprendere le tecnologie impiegate dalle aziende, inclusi i loro strumenti interni.
Aggiorniamo i nostri dati quotidianamente per garantire che tu abbia accesso alle informazioni più aggiornate disponibili. Questo processo di aggiornamento frequente garantisce che le nostre intuizioni e intelligenze riflettano gli ultimi sviluppi e tendenze all'interno dell'industria.
Freshchat is a popular technology that falls under the category of Engagement/Lifecycle Marketing. It is a versatile tool designed to facilitate real-time messaging and communication between businesses and their customers. Freshchat enables companies to engage with website visitors, provide customer support, and gather valuable feedback all through a single platform. With features like automated chatbots, customizable chat widgets, and detailed analytics, Freshchat empowers businesses to enhance customer experience and drive meaningful interactions.
Freshchat was founded in 2017 by Girish Mathrubootham, the CEO of Freshworks Inc. The motivation behind the creation of Freshchat was to address the growing need for businesses to adopt a personalized approach to customer engagement. Mathrubootham envisioned a solution that would enable companies to communicate with their customers in a more efficient and effective manner, ultimately leading to increased customer satisfaction and loyalty.
Currently, Freshchat holds a significant market share within the Engagement/Lifecycle Marketing category. With its user-friendly interface, robust features, and seamless integration capabilities, Freshchat has established itself as a leading player in the market. As businesses continue to prioritize customer engagement and retention, the demand for solutions like Freshchat is expected to grow. Analysts forecast that Freshchat's market share is likely to expand further in the future as more companies recognize the importance of personalized customer interactions in driving business success.
Freshchat is a powerful tool in the category of Engagement/Lifecycle Marketing, designed to elevate customer communication and drive business growth. Companies leverage Freshchat for its array of benefits that streamline customer interactions and enhance user experience.
Increased Customer Engagement
With Freshchat, companies can boost customer engagement through real-time conversations, personalized messaging, and proactive support. Unlike traditional email support, Freshchat allows for instant communication, resulting in quicker issue resolution and higher customer satisfaction rates.
Omni-channel Support
Freshchat offers seamless omnichannel support, enabling companies to connect with customers across various channels such as website chat, mobile app, and social media platforms. This versatility ensures that customers can reach out through their preferred communication channel, enhancing accessibility and convenience.
Actionable Insights
By leveraging Freshchat's analytics and reporting features, companies gain valuable insights into customer behavior, preferences, and pain points. These actionable insights empower organizations to make data-driven decisions, optimize their engagement strategies, and ultimately drive business growth.
Automated Workflows
Freshchat's automation capabilities streamline processes by automating repetitive tasks, routing queries to the right team members, and providing instant responses through chatbots. This saves time, increases efficiency, and ensures a consistent customer experience.
Scalability and Customization
Freshchat's scalable platform allows companies to adapt to changing business needs and customer volumes effortlessly. Additionally, its customizable features enable organizations to tailor the tool to their unique requirements, ensuring a personalized and tailored customer experience.
From improved engagement to actionable insights and automation, Freshchat stands out as a comprehensive solution that sets itself apart from other similar technologies in the market, making it a preferred choice for companies looking to enhance customer communication and drive business success.
Several notable companies across various industries leverage Freshchat for their customer engagement and support needs. Here are a few case studies showcasing how these companies effectively utilize Freshchat:
**1. **
Company: Freshworks
Freshworks, the parent company of Freshchat, utilizes the platform to provide real-time customer support and engage with website visitors. They started using Freshchat in 2019 to streamline communication processes and enhance customer satisfaction. By leveraging Freshchat's AI-powered chatbots and automation features, Freshworks efficiently handles customer queries around the clock, leading to improved response times and higher customer retention rates.
**2. **
Company: Thimble
Thimble, a leading provider of on-demand insurance for small businesses, integrated Freshchat into their website to offer personalized support to their customers. Thimble began using Freshchat in 2020 to enhance customer interactions and provide instant assistance on policy-related inquiries. With Freshchat's robust analytics and reporting features, Thimble gained valuable insights into customer preferences and pain points, enabling them to tailor their services more effectively.
**3. **
Company: Swiggy
Swiggy, a popular food delivery platform, adopted Freshchat to improve their customer support experience and address order-related issues promptly. Since implementing Freshchat in 2018, Swiggy has been able to reduce resolution times significantly and provide proactive assistance to users facing difficulties during the ordering process. By using Freshchat's multichannel support capabilities, Swiggy ensures seamless communication across various touchpoints, fostering stronger relationships with their customers.
These case studies illustrate the diverse applications of Freshchat in different business contexts, showcasing how companies leverage the platform to enhance customer engagement, support, and overall satisfaction within the Engagement/Lifecycle Marketing category.
Puoi accedere a un elenco aggiornato di aziende che utilizzano Freshchat visitando TheirStack.com. La nostra piattaforma fornisce un database completo di aziende che utilizzano varie tecnologie e strumenti interni.
Fino ad ora, abbiamo dati su 110 aziende che utilizzano Freshchat.
Freshchat è utilizzato da una vasta gamma di organizzazioni in vari settori, inclusi "Software Development", "Design Services", "Entertainment Providers", "Software Development", "Software Development", "Advertising Services", "It Services And It Consulting", "It Services And It Consulting", "Staffing And Recruiting", "Entertainment Providers". Per un elenco completo di tutti i settori che utilizzano Freshchat, si prega di visitare TheirStack.com.
Alcune delle aziende che utilizzano Freshchat includono Rocketlane, Homepage, Frndly TV, Dynatrace, Freshworks, High Level, Ultimate, foodpanda Malaysia, Robert Walters, HighLevel Inc. e molte altre. Puoi trovare un elenco completo di 110 aziende che utilizzano Freshchat su TheirStack.com.
Secondo i nostri dati, Freshchat è più popolare in Stati Uniti (25 companies), India (8 companies), Regno Unito (8 companies), Sudafrica (7 companies), Brasile (3 companies), Messico (3 companies), Singapore (3 companies), Francia (2 companies), Germania (2 companies), Paesi Bassi (2 companies). Tuttavia, è utilizzato da aziende in tutto il mondo.
Puoi trovare aziende che utilizzano Freshchat cercandolo su TheirStack.com. Tracciamo le offerte di lavoro di milioni di aziende e le utilizziamo per scoprire quali tecnologie e strumenti interni stanno utilizzando.
Freshchat è utilizzata in 18 paesi