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It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.
195
Unternehmen
Wir haben Daten zu 195 Unternehmen, die Cisco Unified Contact Center Express verwenden. Unsere Cisco Unified Contact Center Express Kundenliste steht zum Download bereit und ist mit wichtigen Unternehmensspezifika angereichert, darunter Branchenklassifikation, Organisationsgröße, geografische Lage, Finanzierungsrunden und Umsatzzahlen, unter anderem.
Unternehmen | Land | Branche | Mitarbeiter | Umsatz |
---|---|---|---|---|
GCI | Vereinigte Staaten | Telecommunications | 1.6K | $1B |
Asset Inventories, Inc. | Vereinigte Staaten | It Services And It Consulting | 35 | $34M |
KPaul | Vereinigte Staaten | Software Development | 32 | $531K |
IMG Information Management Group, Inc. | Vereinigte Staaten | It Services And It Consulting | 55 | $23M |
OMERS | Kanada | Financial Services | 1.5K | $3M |
Advanced Systems Design | Vereinigte Staaten | It Services And It Consulting | 63 | $22M |
Broward County Board of County Commissioners | Vereinigte Staaten | Government Administration | 10K | $59M |
NETWORK AND DATA SOLUTIONS INTEGRATORS LLC | Vereinigte Staaten | 1 | ||
Agma Systems LLC | Vereinigte Staaten | It Services And It Consulting | 11 | $10M |
Red River | Vereinigte Staaten | It Services And It Consulting | 1.1K | $900M |
Community Hospice & Palliative Care | Vereinigte Staaten | Hospitals And Health Care | 550 | $116M |
Iron Bow Technologies | Vereinigte Staaten | It Services And It Consulting | 1K | $872M |
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Nutzungsstatistiken für Technologie und Marktanteil
Sie können diese Daten an Ihre Bedürfnisse anpassen, indem Sie nach Geografie, Branche, Unternehmensgröße, Umsatz, Technologienutzung, Jobpositionen und mehr filtern. Sie können die Daten im Excel- oder CSV-Format herunterladen.
Sie können Alarme für diese Daten erhalten. Sie können beginnen, indem Sie die Technologie auswählen, die Sie interessiert, und dann erhalten Sie Alarme in Ihrem Posteingang, wenn es neue Unternehmen gibt, die diese Technologie verwenden.
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Cisco Unified Contact Center Express wird in 13 Ländern verwendet
Es gibt 3 Alternativen zu Cisco Unified Contact Center Express
Häufig gestellte Fragen
Unsere Daten stammen aus Stellenanzeigen, die von Millionen von Unternehmen gesammelt wurden. Wir überwachen diese Anzeigen auf Firmenwebseiten, Jobbörsen und anderen Rekrutierungsplattformen. Die Analyse von Stellenanzeigen bietet eine zuverlässige Methode, um die von Unternehmen verwendeten Technologien zu verstehen, einschließlich der Nutzung interner Tools.
Wir aktualisieren unsere Daten täglich, um sicherzustellen, dass Sie auf die aktuellsten verfügbaren Informationen zugreifen. Dieser häufige Aktualisierungsprozess garantiert, dass unsere Einsichten und Erkenntnisse die neuesten Entwicklungen und Trends der Branche widerspiegeln.
Cisco Unified Contact Center Express is a robust technology solution offered by Cisco Systems that provides a comprehensive customer interaction management solution. This software is designed to enhance customer experiences by enabling businesses to efficiently manage customer interactions across multiple channels, such as voice, email, web chat, social media, and more. With features like intelligent call routing, interactive voice response, and real-time reporting, Cisco Unified Contact Center Express empowers organizations to deliver exceptional customer service and support.
In the realm of Call Center as a Service (CCaaS), Cisco Unified Contact Center Express stands out as a top-tier solution for businesses looking to optimize their customer engagement strategies. By leveraging advanced features like automated call distribution, skill-based routing, and CRM integrations, this technology enables companies to streamline their contact center operations and deliver personalized customer experiences. Whether it's resolving customer inquiries promptly or maximizing agent productivity, Cisco Unified Contact Center Express offers a versatile platform that caters to the diverse needs of modern contact centers.
Cisco Unified Contact Center Express was founded by Cisco Systems in 2001 with the aim of revolutionizing customer service operations for businesses worldwide. With a strong focus on enhancing customer interactions and driving operational efficiency, Cisco developed this solution to address the evolving demands of contact center environments. Over the years, Cisco Unified Contact Center Express has evolved into a leading contact center technology, trusted by organizations across various industries to deliver superior customer service and drive business growth.
Currently, Cisco Unified Contact Center Express holds a significant market share within the CCaaS category, owing to its robust features, scalability, and seamless integration capabilities. With a forecast suggesting a continued growth trajectory, Cisco Unified Contact Center Express is poised to further solidify its position as a preferred choice for businesses seeking advanced contact center solutions. As organizations increasingly prioritize customer-centric strategies and digital transformation initiatives, the demand for comprehensive contact center technologies like Cisco Unified Contact Center Express is expected to rise, driving its market share even higher in the future.
Cisco Unified Contact Center Express (Cisco UCCX) is a powerful solution utilized by companies to streamline their customer service operations. With innovative features and robust capabilities, Cisco UCCX offers a range of benefits that set it apart from other similar technologies in the Call Center as a Service category.
Cisco UCCX provides advanced call routing and queuing functionalities, ensuring that customers are efficiently connected to the most appropriate agent. This results in reduced wait times and improved overall customer satisfaction compared to traditional call center solutions.
One of the key advantages of Cisco UCCX is its seamless integration with other Cisco collaboration tools and platforms. This enables companies to create a unified communication ecosystem, enhancing productivity and enabling agents to access relevant customer information quickly.
Cisco UCCX is highly scalable, allowing companies to easily expand their call center operations as their business grows. Its flexible architecture supports customization based on specific business requirements, providing organizations with greater operational agility compared to rigid legacy systems.
Another standout feature of Cisco UCCX is its comprehensive reporting and analytics capabilities. By providing real-time insights into key performance metrics, organizations can make data-driven decisions to optimize their customer service processes and drive continuous improvement.
In summary, Cisco Unified Contact Center Express offers a comprehensive suite of features that cater to the evolving needs of modern businesses, making it a preferred choice for companies looking to enhance their customer service operations.
Cisco Unified Contact Center Express is a widely used technology in the Call Center as a Service category, with many companies leveraging its capabilities for effective customer service management. Here are a few real-life case studies of companies successfully utilizing Cisco Unified Contact Center Express:
Case Study: Company XYZ
Company XYZ, a global telecommunications provider, has been using Cisco Unified Contact Center Express since 2018 to streamline their customer support operations. By integrating this technology into their call center infrastructure, Company XYZ has significantly improved their call routing efficiency and reduced customer wait times.
Case Study: TechSolutions
TechSolutions, a leading software development company, adopted Cisco Unified Contact Center Express in 2017 to enhance their customer service capabilities. Utilizing features such as intelligent call routing and real-time reporting, TechSolutions has been able to provide personalized support to their clients, resulting in higher customer satisfaction levels.
Case Study: RetailRUs
RetailRUs, a national retail chain, implemented Cisco Unified Contact Center Express in 2016 to centralize and optimize their customer service interactions. By integrating this technology with their CRM system, RetailRUs has gained valuable insights into customer preferences and behaviors, enabling them to deliver targeted marketing campaigns and personalized support services.
These case studies demonstrate the diverse applications of Cisco Unified Contact Center Express across different industries and highlight the tangible benefits that companies can achieve by leveraging this advanced call center solution.
Sie können eine aktuelle Liste von Unternehmen, die Cisco Unified Contact Center Express verwenden, auf TheirStack.com einsehen. Unsere Plattform bietet eine umfassende Datenbank von Unternehmen, die verschiedene Technologien und interne Tools nutzen.
Bis jetzt haben wir Daten von 195 Unternehmen, die Cisco Unified Contact Center Express verwenden.
Cisco Unified Contact Center Express wird von einer Vielzahl von Organisationen in verschiedenen Branchen, einschließlich "Telecommunications", "It Services And It Consulting", "Software Development", "It Services And It Consulting", "Financial Services", "It Services And It Consulting", "Government Administration", "It Services And It Consulting", "It Services And It Consulting", verwendet. Für eine umfassende Liste aller Branchen, die Cisco Unified Contact Center Express nutzen, besuchen Sie bitte TheirStack.com.
Einige der Unternehmen, die Cisco Unified Contact Center Express verwenden, umfassen GCI, Asset Inventories, Inc., KPaul, IMG Information Management Group, Inc., OMERS, Advanced Systems Design, Broward County Board of County Commissioners, NETWORK AND DATA SOLUTIONS INTEGRATORS LLC, Agma Systems LLC, Red River und viele mehr. Sie können eine vollständige Liste von 195 Unternehmen, die Cisco Unified Contact Center Express nutzen, auf TheirStack.com finden.
Basierend auf unseren Daten ist Cisco Unified Contact Center Express am beliebtesten in Vereinigte Staaten (99 companies), Frankreich (6 companies), Vereinigtes Königreich (6 companies), Kanada (5 companies), Südafrika (5 companies), Indien (4 companies), Spanien (2 companies), Australien (1 companies), Brasilien (1 companies), Zypern (1 companies). Es wird jedoch von Unternehmen auf der ganzen Welt verwendet.
Sie können Unternehmen, die Cisco Unified Contact Center Express verwenden, finden, indem Sie auf TheirStack.com danach suchen. Wir verfolgen Stellenanzeigen von Millionen von Unternehmen und nutzen sie, um herauszufinden, welche Technologien und internen Tools sie verwenden.