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Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
110
entreprises
Nous disposons de données sur 110 entreprises qui utilisent Freshchat. Notre liste de clients Freshchat est disponible en téléchargement et est enrichie de spécificités essentielles de l'entreprise, y compris la classification de l'industrie, la taille de l'organisation, la localisation géographique, les tours de financement et les chiffres d'affaires, entre autres.
Entreprise | Pays | Industrie | Employés | Chiffre d'affaires |
---|---|---|---|---|
Rocketlane | États-Unis | Software Development | 140 | $2.5M |
![]() Homepage | États-Unis | Design Services | 1 | |
Frndly TV | États-Unis | Entertainment Providers | 31 | |
![]() Dynatrace | États-Unis | Software Development | 4.9K | $1B |
Freshworks | États-Unis | Software Development | 10K | $545M |
High Level | Roumanie | Advertising Services | 74 | |
![]() Ultimate | Allemagne | It Services And It Consulting | 1K | |
foodpanda Malaysia | Singapour | It Services And It Consulting | 13K | $14M |
Robert Walters | Royaume-Uni | Staffing And Recruiting | 6.2K | |
HighLevel Inc. | Turquie | Entertainment Providers | 8 | |
AED Solutions | Pays-Bas | Retail | 8 | |
Just Appraised | États-Unis | It Services And It Consulting | 132 | $11M |
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Statistiques d'Utilisation Technologique et Part de Marché
Vous pouvez personnaliser ces données selon vos besoins en filtrant par géographie, secteur d'activité, taille de l'entreprise, revenus, utilisation de la technologie, postes de travail et plus encore. Vous pouvez télécharger les données au format Excel ou CSV.
Vous pouvez recevoir des alertes pour ces données. Vous pouvez commencer par sélectionner la technologie qui vous intéresse, puis vous recevrez des alertes dans votre boîte de réception lorsque de nouvelles entreprises utiliseront cette technologie.
Vous pouvez exporter ses données vers un fichier Excel, qui peut être importé dans votre CRM. Vous pouvez également exporter les données vers une API.
Il y a 25 alternatives à Freshchat
Freshchat est utilisé dans 18 pays
Questions fréquemment posées
Nos données proviennent d'offres d'emploi collectées auprès de millions d'entreprises. Nous surveillons ces offres sur les sites web des entreprises, les plateformes d'emploi et d'autres plateformes de recrutement. L'analyse des offres d'emploi constitue une méthode fiable pour comprendre les technologies utilisées par les entreprises, y compris l'utilisation de leurs outils internes.
Nous actualisons nos données quotidiennement pour vous garantir un accès à l'information la plus récente disponible. Ce processus de mise à jour fréquente assure que nos insights et notre intelligence reflètent les derniers développements et tendances au sein de l'industrie.
Freshchat is a popular technology that falls under the category of Engagement/Lifecycle Marketing. It is a versatile tool designed to facilitate real-time messaging and communication between businesses and their customers. Freshchat enables companies to engage with website visitors, provide customer support, and gather valuable feedback all through a single platform. With features like automated chatbots, customizable chat widgets, and detailed analytics, Freshchat empowers businesses to enhance customer experience and drive meaningful interactions.
Freshchat was founded in 2017 by Girish Mathrubootham, the CEO of Freshworks Inc. The motivation behind the creation of Freshchat was to address the growing need for businesses to adopt a personalized approach to customer engagement. Mathrubootham envisioned a solution that would enable companies to communicate with their customers in a more efficient and effective manner, ultimately leading to increased customer satisfaction and loyalty.
Currently, Freshchat holds a significant market share within the Engagement/Lifecycle Marketing category. With its user-friendly interface, robust features, and seamless integration capabilities, Freshchat has established itself as a leading player in the market. As businesses continue to prioritize customer engagement and retention, the demand for solutions like Freshchat is expected to grow. Analysts forecast that Freshchat's market share is likely to expand further in the future as more companies recognize the importance of personalized customer interactions in driving business success.
Freshchat is a powerful tool in the category of Engagement/Lifecycle Marketing, designed to elevate customer communication and drive business growth. Companies leverage Freshchat for its array of benefits that streamline customer interactions and enhance user experience.
Increased Customer Engagement
With Freshchat, companies can boost customer engagement through real-time conversations, personalized messaging, and proactive support. Unlike traditional email support, Freshchat allows for instant communication, resulting in quicker issue resolution and higher customer satisfaction rates.
Omni-channel Support
Freshchat offers seamless omnichannel support, enabling companies to connect with customers across various channels such as website chat, mobile app, and social media platforms. This versatility ensures that customers can reach out through their preferred communication channel, enhancing accessibility and convenience.
Actionable Insights
By leveraging Freshchat's analytics and reporting features, companies gain valuable insights into customer behavior, preferences, and pain points. These actionable insights empower organizations to make data-driven decisions, optimize their engagement strategies, and ultimately drive business growth.
Automated Workflows
Freshchat's automation capabilities streamline processes by automating repetitive tasks, routing queries to the right team members, and providing instant responses through chatbots. This saves time, increases efficiency, and ensures a consistent customer experience.
Scalability and Customization
Freshchat's scalable platform allows companies to adapt to changing business needs and customer volumes effortlessly. Additionally, its customizable features enable organizations to tailor the tool to their unique requirements, ensuring a personalized and tailored customer experience.
From improved engagement to actionable insights and automation, Freshchat stands out as a comprehensive solution that sets itself apart from other similar technologies in the market, making it a preferred choice for companies looking to enhance customer communication and drive business success.
Several notable companies across various industries leverage Freshchat for their customer engagement and support needs. Here are a few case studies showcasing how these companies effectively utilize Freshchat:
**1. **
Company: Freshworks
Freshworks, the parent company of Freshchat, utilizes the platform to provide real-time customer support and engage with website visitors. They started using Freshchat in 2019 to streamline communication processes and enhance customer satisfaction. By leveraging Freshchat's AI-powered chatbots and automation features, Freshworks efficiently handles customer queries around the clock, leading to improved response times and higher customer retention rates.
**2. **
Company: Thimble
Thimble, a leading provider of on-demand insurance for small businesses, integrated Freshchat into their website to offer personalized support to their customers. Thimble began using Freshchat in 2020 to enhance customer interactions and provide instant assistance on policy-related inquiries. With Freshchat's robust analytics and reporting features, Thimble gained valuable insights into customer preferences and pain points, enabling them to tailor their services more effectively.
**3. **
Company: Swiggy
Swiggy, a popular food delivery platform, adopted Freshchat to improve their customer support experience and address order-related issues promptly. Since implementing Freshchat in 2018, Swiggy has been able to reduce resolution times significantly and provide proactive assistance to users facing difficulties during the ordering process. By using Freshchat's multichannel support capabilities, Swiggy ensures seamless communication across various touchpoints, fostering stronger relationships with their customers.
These case studies illustrate the diverse applications of Freshchat in different business contexts, showcasing how companies leverage the platform to enhance customer engagement, support, and overall satisfaction within the Engagement/Lifecycle Marketing category.
Vous pouvez accéder à une liste actualisée des entreprises utilisant Freshchat en visitant TheirStack.com. Notre plateforme fournit une base de données complète des entreprises utilisant diverses technologies et outils internes.
À ce jour, nous disposons de données sur 110 entreprises qui utilisent Freshchat.
Freshchat est utilisé par une large gamme d'organisations dans divers secteurs, y compris "Software Development", "Design Services", "Entertainment Providers", "Software Development", "Software Development", "Advertising Services", "It Services And It Consulting", "It Services And It Consulting", "Staffing And Recruiting", "Entertainment Providers". Pour une liste complète de tous les secteurs utilisant Freshchat, veuillez visiter TheirStack.com.
Certaines des entreprises qui utilisent Freshchat incluent Rocketlane, Homepage, Frndly TV, Dynatrace, Freshworks, High Level, Ultimate, foodpanda Malaysia, Robert Walters, HighLevel Inc. et bien d'autres encore. Vous pouvez trouver une liste complète des 110 entreprises qui utilisent Freshchat sur TheirStack.com.
Selon nos données, Freshchat est le plus populaire dans États-Unis (25 companies), Inde (8 companies), Royaume-Uni (8 companies), Afrique du Sud (7 companies), Brésil (3 companies), Mexique (3 companies), Singapour (3 companies), France (2 companies), Allemagne (2 companies), Pays-Bas (2 companies). Toutefois, il est utilisé par des entreprises du monde entier.
Vous pouvez trouver des entreprises utilisant Freshchat en le recherchant sur TheirStack.com. Nous suivons les offres d'emploi de millions d'entreprises et les utilisons pour découvrir quelles technologies et outils internes elles emploient.