Get Satisfaction is a well-known technology in the realm of Customer Community platforms. It serves as a centralized hub for businesses to engage with their customers, collect feedback, and foster a sense of community around their products or services. This platform enables companies to create a collaborative space where users can ask questions, share ideas, and provide support to one another.
As a leader in the Customer Community category, Get Satisfaction offers companies the opportunity to leverage the power of community-driven support to enhance customer satisfaction and loyalty. By facilitating open communication between businesses and consumers, Get Satisfaction helps organizations build stronger relationships with their customer base, leading to increased brand advocacy and trust.
Founded in 2007 by Thor Muller, Lane Becker, and Amy Muller, Get Satisfaction was driven by the vision of revolutionizing customer support through community engagement. The founders aimed to create a platform that would empower companies to tap into the collective knowledge and experiences of their customers to improve their products and services continuously. Over the years, Get Satisfaction has evolved to become a cornerstone in the Customer Community technology landscape.
Currently, Get Satisfaction enjoys a solid market share within its category, with a growing number of businesses recognizing the importance of community-driven support in today's competitive market. As more companies prioritize customer engagement and feedback, the demand for platforms like Get Satisfaction is expected to rise further. With its innovative features and proven track record, Get Satisfaction is well-positioned to expand its market share and solidify its presence in the Customer Community technology domain for the foreseeable future.
