Zopim is a widely-used technology in the category of Customer Support Chat. It is a live chat software that enables businesses to engage with their website visitors in real-time, providing instant support and assistance. Zopim offers features such as chat routing, visitor monitoring, analytics, and customizable chat widgets, making it a valuable tool for companies looking to improve customer communication and satisfaction.
Founded in 2008 by Royston Tay and Yang Bin Kwok, Zopim was created with the goal of revolutionizing online customer support. The founders recognized the need for businesses to have a more efficient and effective way of interacting with their website visitors, leading to the development of Zopim as a user-friendly and feature-rich live chat solution. Zopim quickly gained popularity for its ease of use and powerful functionality, attracting a large user base across various industries.
Currently, Zopim holds a significant market share within the Customer Support Chat category, with many businesses relying on its platform to enhance their customer service capabilities. As the demand for real-time support solutions continues to grow, Zopim is poised to expand its market presence even further in the future. With ongoing updates and improvements to its features, Zopim is likely to see continued growth and adoption by companies seeking to provide exceptional customer support through live chat technology.
