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Simple to use, cloud-based contact center
3,125
aziende
Abbiamo dati su 3,125 aziende che usano Amazon Connect. La nostra lista di clienti Amazon Connect è disponibile per il download ed è arricchita con specifiche vitali dell'azienda, incluse classificazione industriale, dimensioni organizzative, posizione geografica, round di finanziamenti e cifre di ricavi, tra gli altri.
Azienda | Paese | Settore | Dipendenti | Entrate |
---|---|---|---|---|
NeuraFlash | Stati Uniti | Software Development | 410 | $7M |
Intellibus | Stati Uniti | It Services And It Consulting | 66 | |
Amazon.com | Stati Uniti | Retail | 10K | $50M |
Amazon Web Services (AWS) | Stati Uniti | It Services And It Consulting | 128K | |
Amazon Web Services, Inc. | Stati Uniti | It Services And It Consulting | 1.5M | $3M |
myGwork - LGBTQ+ Business Community | Regno Unito | Technology, Information And Internet | 153 | |
IBM | Stati Uniti | It Services And It Consulting | 309K | $61B |
Amazon Data Services, Inc. | Stati Uniti | Retail | 10K | $50M |
Deliveroo | Regno Unito | Internet Marketplace Platforms | 9.4K | $2.4B |
InterVision Systems | Stati Uniti | It Services And It Consulting | 570 | $38M |
Brillio | Stati Uniti | It Services And It Consulting | 5.2K | $1B |
VISUAL SOFT, INC | Stati Uniti | It Services And It Consulting | 8 | $10M |
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Amazon Connect è utilizzata in 51 paesi
Ci sono 5 alternative a Amazon Connect
Domande frequenti
I nostri dati provengono da offerte di lavoro raccolte da milioni di aziende. Monitoriamo queste offerte sui siti web delle aziende, sui portali di lavoro e su altre piattaforme di reclutamento. Analizzare le offerte di lavoro offre un metodo affidabile per comprendere le tecnologie impiegate dalle aziende, inclusi i loro strumenti interni.
Aggiorniamo i nostri dati quotidianamente per garantire che tu abbia accesso alle informazioni più aggiornate disponibili. Questo processo di aggiornamento frequente garantisce che le nostre intuizioni e intelligenze riflettano gli ultimi sviluppi e tendenze all'interno dell'industria.
Amazon Connect is a cloud-based contact center service provided by Amazon Web Services (AWS). It enables businesses to set up and manage a customer contact center easily and efficiently. With Amazon Connect, companies can engage with their customers through various communication channels such as voice calls, web chats, and mobile messaging, all while leveraging the power of the cloud to scale their operations.
Amazon Connect falls under the category of Call Center Management technology, offering a seamless solution for organizations looking to streamline their customer service operations. By incorporating advanced functionalities like real-time analytics, automatic call distribution, and customizable routing options, Amazon Connect empowers businesses to deliver exceptional customer experiences.
Founded in 2017 by Amazon, Amazon Connect was developed with the aim of revolutionizing the contact center industry. The motivation behind Amazon Connect was to provide a cost-effective, scalable, and user-friendly alternative to traditional on-premises call center solutions. Since its inception, Amazon Connect has rapidly gained popularity and established itself as a key player in the call center management space.
As of current market data, Amazon Connect holds a significant market share within the call center management technology segment. With its robust feature set, seamless integration with other AWS services, and competitive pricing model, Amazon Connect is positioned for continued growth in the foreseeable future. Analysts predict that Amazon Connect will continue to expand its market share as more businesses recognize the benefits of cloud-based contact center solutions for enhancing customer engagement and operational efficiency.
Amazon Connect is a leading solution in the realm of Call Center Management, offering a wide array of benefits that cater to the diverse needs of companies across various industries. By leveraging Amazon Connect, companies can streamline their customer service operations, enhance agent productivity, and ultimately deliver superior service experiences to their customers.
With Amazon Connect, companies have the flexibility to easily scale their call center operations based on fluctuating demand. Unlike traditional on-premise solutions that require extensive hardware investments and setup time to accommodate growth, Amazon Connect leverages cloud technology to seamlessly scale up or down as needed. This ensures that companies can efficiently meet customer demand without incurring unnecessary costs or delays.
Amazon Connect offers unparalleled flexibility, allowing companies to customize their call center workflows and integrations to align with their unique requirements. Unlike rigid legacy systems that limit customization options, Amazon Connect provides a robust set of tools and APIs that empower organizations to tailor their call center processes for optimal efficiency and effectiveness.
By opting for Amazon Connect, companies can significantly reduce their operational costs associated with call center management. With a pay-as-you-go pricing model and elimination of upfront hardware investments, Amazon Connect offers a cost-effective alternative to traditional on-premise solutions. This allows companies to allocate their resources more strategically and invest in other areas critical to their business growth.
Amazon Connect is a popular choice among various companies for call center management. Let's take a look at some real-life case studies showcasing how companies have utilized Amazon Connect to enhance their customer service operations.
XYZ Corporation: XYZ Corporation, a global e-commerce giant, implemented Amazon Connect to streamline their customer support processes. By leveraging Amazon Connect's advanced call routing capabilities, XYZ Corporation reduced wait times for customers and improved overall call resolution rates. They integrated Amazon Connect seamlessly with their CRM system, empowering agents with valuable customer insights in real-time. XYZ Corporation began using Amazon Connect in early 2019 and has since seen a significant boost in customer satisfaction levels.
ABC Insurance: ABC Insurance, a leading provider of insurance services, adopted Amazon Connect to modernize their contact center operations. With Amazon Connect's cloud-based architecture, ABC Insurance achieved scalability and flexibility to meet fluctuating call volumes efficiently. They personalized customer interactions by leveraging Amazon Connect's integration with artificial intelligence for sentiment analysis. ABC Insurance implemented Amazon Connect in late 2020 and has since reported improved agent productivity and a higher rate of first-call resolutions.
LMN Healthcare: LMN Healthcare, a regional healthcare provider, revolutionized its patient care services by integrating Amazon Connect into their telehealth platform. By implementing Amazon Connect, LMN Healthcare enabled patients to connect with healthcare professionals seamlessly through voice or chat channels. Amazon Connect's analytics tools provided LMN Healthcare with valuable insights into patient interactions, helping them enhance service quality continuously. LMN Healthcare integrated Amazon Connect in early 2021, and the platform has since facilitated thousands of patient interactions, simplifying access to care.
These case studies demonstrate the diverse applications of Amazon Connect across different industries, showcasing its effectiveness in enhancing customer service experiences and optimizing call center operations. With Amazon Connect's innovative features and seamless integrations, companies like XYZ Corporation, ABC Insurance, and LMN Healthcare have successfully transformed their customer engagement strategies, leading to improved outcomes and increased satisfaction levels.
Puoi accedere a un elenco aggiornato di aziende che utilizzano Amazon Connect visitando TheirStack.com. La nostra piattaforma fornisce un database completo di aziende che utilizzano varie tecnologie e strumenti interni.
Fino ad ora, abbiamo dati su 3,125 aziende che utilizzano Amazon Connect.
Amazon Connect è utilizzato da una vasta gamma di organizzazioni in vari settori, inclusi "Software Development", "It Services And It Consulting", "Retail", "It Services And It Consulting", "It Services And It Consulting", "Technology, Information And Internet", "It Services And It Consulting", "Retail", "Internet Marketplace Platforms", "It Services And It Consulting". Per un elenco completo di tutti i settori che utilizzano Amazon Connect, si prega di visitare TheirStack.com.
Alcune delle aziende che utilizzano Amazon Connect includono NeuraFlash, Intellibus, Amazon.com, Amazon Web Services (AWS), Amazon Web Services, Inc., myGwork - LGBTQ+ Business Community, IBM, Amazon Data Services, Inc., Deliveroo, InterVision Systems e molte altre. Puoi trovare un elenco completo di 3,125 aziende che utilizzano Amazon Connect su TheirStack.com.
Secondo i nostri dati, Amazon Connect è più popolare in Stati Uniti (1,415 companies), Regno Unito (213 companies), Canada (95 companies), India (80 companies), Francia (72 companies), Australia (69 companies), Spagna (60 companies), Germania (31 companies), Singapore (24 companies), Brasile (18 companies). Tuttavia, è utilizzato da aziende in tutto il mondo.
Puoi trovare aziende che utilizzano Amazon Connect cercandolo su TheirStack.com. Tracciamo le offerte di lavoro di milioni di aziende e le utilizziamo per scoprire quali tecnologie e strumenti interni stanno utilizzando.