Freshservice is a cloud-based IT service desk and IT service management (ITSM) solution that enables organizations to streamline their IT support processes. It offers features such as incident management, problem management, change management, self-service portals, asset discovery, and more. Freshservice is designed to simplify IT service delivery and improve communication between IT teams and end-users.
Freshservice falls under the category of Help Desk software, which is a type of customer support software that helps organizations manage and resolve customer inquiries and IT issues efficiently. Help Desk solutions like Freshservice allow companies to provide timely and effective support to their employees or customers, enhancing overall satisfaction and productivity.
Freshservice was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. The motivation behind creating Freshservice was to address the complexities and inefficiencies in traditional IT service management processes. By offering a user-friendly and feature-rich platform, Freshservice aimed to revolutionize the way organizations handle IT support tasks.
With its user-friendly interface and robust feature set, Freshservice has gained a significant market share in the ITSM and Help Desk software industry. Currently, Freshservice is a leading player in the market, with a growing number of organizations adopting its platform for IT service management. The forecast suggests that Freshservice is poised to continue expanding its market share due to its innovative approach and continuous product enhancements.
