Wootric is a customer experience management platform that specializes in collecting, analyzing, and acting on customer feedback. The technology is designed to help businesses understand customer sentiment through the use of surveys and feedback collection mechanisms. Wootric enables companies to gather valuable insights directly from their customers, allowing them to make data-driven decisions to improve their products and services. By leveraging Wootric's tools, businesses can track Net Promoter Score (NPS), customer satisfaction (CSAT), and customer effort score (CES) to measure and enhance customer loyalty and satisfaction.
Wootric falls under the category of Survey Widgets, which are tools used to capture feedback, opinions, and insights from users through interactive surveys embedded in websites or applications. Survey Widgets like Wootric play a crucial role in helping businesses assess customer sentiment, identify areas for improvement, and ultimately enhance the overall customer experience. By utilizing Survey Widgets, companies can gather real-time feedback, analyze trends, and implement strategies to address customer needs effectively.
Wootric was founded in 2013 by Deepa Subramanian and Jessica Pfeifer with a vision to revolutionize how businesses gather and utilize customer feedback. The founders recognized the importance of customer feedback in driving business growth and sought to create a platform that would simplify the process of collecting and analyzing customer sentiment. Since its inception, Wootric has steadily gained traction in the customer experience management space, attracting a diverse range of clients across industries.
In terms of current market share, Wootric holds a significant position within the Survey Widget category, with a growing user base and positive industry recognition. As businesses increasingly prioritize customer feedback and experience, the demand for solutions like Wootric is expected to rise. With a focus on innovation and customer-centric features, Wootric is poised to expand its market presence and solidify its position as a leading customer experience management platform in the foreseeable future.
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