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Freshdesk is an on demand customer support software that works across multiple support channels.
3,612
aziende
Abbiamo dati su 3,612 aziende che usano FreshDesk. La nostra lista di clienti FreshDesk è disponibile per il download ed è arricchita con specifiche vitali dell'azienda, incluse classificazione industriale, dimensioni organizzative, posizione geografica, round di finanziamenti e cifre di ricavi, tra gli altri.
Azienda | Paese | Settore | Dipendenti | Entrate |
---|---|---|---|---|
Leicestershire County Council | Regno Unito | Government Administration | 5K | $4.9M |
Nottingham City Council | Regno Unito | Government Administration | 3.5K | $6.1M |
British Swim School | Stati Uniti | Sports And Recreation Instruction | 51 | $5.2M |
![]() Saviynt | Stati Uniti | Software Development | 934 | $72M |
Freshworks | Stati Uniti | Software Development | 10K | $545M |
Razorpay | India | Software Development | 3.2K | $10M |
![]() Hinge Health | Stati Uniti | Software Development | 1.7K | $100M |
ARDEX Americas | Stati Uniti | Wholesale Building Materials | 280 | $3.7M |
TOG (The Office Group | Regno Unito | Hospitality | 660 | $74M |
Frndly TV | Stati Uniti | Entertainment Providers | 31 | |
Truth For Life | Stati Uniti | Religious Institutions | 38 | $2.3M |
![]() Restaurant365 | Stati Uniti | Software Development | 2.2K | $40M |
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FreshDesk è utilizzata in 64 paesi
Ci sono 29 alternative a FreshDesk
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I nostri dati provengono da offerte di lavoro raccolte da milioni di aziende. Monitoriamo queste offerte sui siti web delle aziende, sui portali di lavoro e su altre piattaforme di reclutamento. Analizzare le offerte di lavoro offre un metodo affidabile per comprendere le tecnologie impiegate dalle aziende, inclusi i loro strumenti interni.
Aggiorniamo i nostri dati quotidianamente per garantire che tu abbia accesso alle informazioni più aggiornate disponibili. Questo processo di aggiornamento frequente garantisce che le nostre intuizioni e intelligenze riflettano gli ultimi sviluppi e tendenze all'interno dell'industria.
FreshDesk is a popular customer support software that falls under the category of Help Desk tools. It is designed to streamline and automate customer support operations, making it easier for businesses to manage customer queries, issues, and feedback effectively. FreshDesk offers a range of features including ticketing systems, self-service options, live chat, and reporting tools to help businesses provide efficient and responsive customer support.
FreshDesk was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. The motivation behind creating FreshDesk was to provide businesses with a user-friendly and comprehensive help desk solution that could improve customer satisfaction and retention rates. Over the years, FreshDesk has evolved into a leading player in the customer support software market, gaining a reputation for its ease of use, scalability, and integrations with other business tools.
Currently, FreshDesk holds a significant market share within the Help Desk software category, competing with other industry giants. With a user-friendly interface and a wide range of features, FreshDesk continues to attract new customers and retain existing ones. It is projected that FreshDesk's market share will likely grow in the future as businesses increasingly prioritize customer experience and invest in support solutions to stay competitive in the market.
FreshDesk is a widely-used help desk software that companies rely on to streamline their customer support operations effectively. With its user-friendly interface and powerful features, FreshDesk offers a range of benefits that set it apart from other similar technologies in the market.
FreshDesk helps companies enhance their customer support efficiency by providing a centralized platform for managing all customer queries and tickets. Unlike traditional email-based support systems, FreshDesk's ticketing system categorizes and prioritizes customer issues automatically, ensuring timely resolution and optimized response times.
One of FreshDesk's standout features is its ability to integrate seamlessly with various communication channels like email, phone, chat, and social media. This omnichannel support approach enables companies to provide consistent and personalized assistance to customers across different platforms, thereby improving overall customer satisfaction.
FreshDesk offers extensive customization options that allow companies to tailor the help desk interface according to their specific requirements and branding guidelines. This flexibility sets FreshDesk apart from rigid, one-size-fits-all solutions and enables businesses to create a unique customer support experience aligned with their brand identity.
FreshDesk provides advanced reporting and analytics tools that give companies valuable insights into their customer support performance, ticket resolution times, agent productivity, and customer satisfaction levels. These analytics enable data-driven decision-making and continuous improvement in customer support processes, setting FreshDesk apart as a comprehensive solution for companies seeking to optimize their support operations.
FreshDesk's scalable architecture and extensive integration capabilities make it a preferred choice for companies of all sizes. Whether a startup or an enterprise, FreshDesk can adapt to evolving business needs and seamlessly integrate with other tools and systems, ensuring a unified workflow and enhanced operational efficiency.
With its range of benefits and innovative features, FreshDesk emerges as a leading solution in the help desk technology category, empowering companies to deliver exceptional customer support experiences seamlessly.
FreshDesk is a renowned help desk software used by various companies across different industries to streamline their customer support processes. Let's take a look at some real-world case studies of companies successfully utilizing FreshDesk to enhance their customer service operations:
1. Company: Slack Slack, a popular communication platform, implemented FreshDesk to centralize their customer support interactions. By leveraging FreshDesk's ticketing system and automation features, Slack improved response times and resolution rates significantly. The company started using FreshDesk in 2017 and has since seen a notable increase in customer satisfaction levels.
2. Company: Deliveroo Deliveroo, a prominent food delivery service, adopted FreshDesk to manage their customer inquiries efficiently. Using FreshDesk's robust reporting tools, Deliveroo gained valuable insights into customer preferences and pain points, enabling them to tailor their services better. Deliveroo integrated FreshDesk into their operations in 2016 with remarkable results.
3. Company: Udemy Udemy, a leading online learning platform, turned to FreshDesk to provide seamless customer support to its global user base. With FreshDesk's multichannel support capabilities, Udemy could address customer queries across various communication channels promptly. Udemy integrated FreshDesk into its operations back in 2015, and the platform has been instrumental in maintaining high customer satisfaction levels.
These case studies showcase how prominent companies such as Slack, Deliveroo, and Udemy have successfully implemented FreshDesk to streamline their customer support processes, improve response times, and elevate overall customer satisfaction. Companies across different industries trust FreshDesk to enhance their customer service operations and deliver exceptional support experiences.
Puoi accedere a un elenco aggiornato di aziende che utilizzano FreshDesk visitando TheirStack.com. La nostra piattaforma fornisce un database completo di aziende che utilizzano varie tecnologie e strumenti interni.
Fino ad ora, abbiamo dati su 3,612 aziende che utilizzano FreshDesk.
FreshDesk è utilizzato da una vasta gamma di organizzazioni in vari settori, inclusi "Government Administration", "Government Administration", "Sports And Recreation Instruction", "Software Development", "Software Development", "Software Development", "Software Development", "Wholesale Building Materials", "Hospitality", "Entertainment Providers". Per un elenco completo di tutti i settori che utilizzano FreshDesk, si prega di visitare TheirStack.com.
Alcune delle aziende che utilizzano FreshDesk includono Leicestershire County Council, Nottingham City Council, British Swim School, Saviynt, Freshworks, Razorpay, Hinge Health, ARDEX Americas, TOG (The Office Group, Frndly TV e molte altre. Puoi trovare un elenco completo di 3,612 aziende che utilizzano FreshDesk su TheirStack.com.
Secondo i nostri dati, FreshDesk è più popolare in Stati Uniti (985 companies), Regno Unito (379 companies), Canada (113 companies), India (109 companies), Francia (98 companies), Germania (87 companies), Brasile (66 companies), Australia (61 companies), Paesi Bassi (51 companies), Spagna (51 companies). Tuttavia, è utilizzato da aziende in tutto il mondo.
Puoi trovare aziende che utilizzano FreshDesk cercandolo su TheirStack.com. Tracciamo le offerte di lavoro di milioni di aziende e le utilizziamo per scoprire quali tecnologie e strumenti interni stanno utilizzando.