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It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
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aziende
Abbiamo dati su 907 aziende che usano Gorgias. La nostra lista di clienti Gorgias è disponibile per il download ed è arricchita con specifiche vitali dell'azienda, incluse classificazione industriale, dimensioni organizzative, posizione geografica, round di finanziamenti e cifre di ricavi, tra gli altri.
Azienda | Paese | Settore | Dipendenti | Entrate |
---|---|---|---|---|
TalentPop | Stati Uniti | Consumer Services | 480 | |
SuitShop | Stati Uniti | Retail | 21 | $2.4M |
![]() Joseph Joseph | Regno Unito | Construction | 190 | $37M |
TopFoxx | Stati Uniti | Retail Apparel And Fashion | 22 | |
7th Avenue | Stati Uniti | It Services And It Consulting | 10 | |
Joma Jewellery & Katie Loxton | Regno Unito | Retail Apparel And Fashion | 168 | |
Tante-E GmbH | Germania | It Services And It Consulting | 22 | |
Omnie | Regno Unito | Retail | 6 | |
Borough Kitchen | Regno Unito | Retail | 39 | $2.4M |
Biktrix | Canada | Wholesale | 37 | $2.4M |
Little Sleepies | Stati Uniti | Retail Apparel And Fashion | 54 | |
Intrepid Health | Canada | Medical Practices | 6 |
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Gorgias è utilizzata in 32 paesi
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I nostri dati provengono da offerte di lavoro raccolte da milioni di aziende. Monitoriamo queste offerte sui siti web delle aziende, sui portali di lavoro e su altre piattaforme di reclutamento. Analizzare le offerte di lavoro offre un metodo affidabile per comprendere le tecnologie impiegate dalle aziende, inclusi i loro strumenti interni.
Aggiorniamo i nostri dati quotidianamente per garantire che tu abbia accesso alle informazioni più aggiornate disponibili. Questo processo di aggiornamento frequente garantisce che le nostre intuizioni e intelligenze riflettano gli ultimi sviluppi e tendenze all'interno dell'industria.
Gorgias is a cutting-edge technology in the realm of Help Desk solutions. It is a powerful platform that empowers businesses to streamline their customer support operations efficiently. Gorgias leverages automation and AI to enhance productivity, enabling companies to provide exceptional customer service seamlessly. Whether it's managing support tickets, responding to inquiries, or automating repetitive tasks, Gorgias is designed to help teams deliver top-notch support experiences to their customers.
In the ever-evolving landscape of customer service technologies, Gorgias stands out as a leading player in the Help Desk category. It caters to the needs of modern businesses looking to provide personalized and timely support to their customer base. By centralizing customer interactions and data, Gorgias enables companies to foster stronger relationships with their customers and drive loyalty. Its intuitive interface and robust feature set make it a preferred choice for companies striving to deliver exceptional customer service.
Gorgias was founded in 2015 by Alex Plugaru, Rares Crisan, and Bogdan Druga with a vision to revolutionize customer support operations. Motivated by the industry's need for a more efficient and effective solution, the founders set out to create a platform that would empower businesses to deliver outstanding customer service experiences at scale. Since its inception, Gorgias has grown rapidly, attracting a loyal customer base and gaining recognition for its innovative approach to help desk management.
Currently, Gorgias holds a significant market share within the Help Desk category, with a growing number of companies adopting its platform to enhance their customer support capabilities. As businesses continue to prioritize customer experience, the demand for advanced help desk solutions like Gorgias is expected to rise. With its continuous innovation and commitment to excellence, Gorgias is poised to maintain its market position and potentially expand its market share even further in the future.
TheirStack provides valuable insights into the technologies companies use, including prominent tools like Gorgias in the Help Desk category. Gorgias is a popular choice for companies looking to streamline their customer support processes and enhance overall efficiency.
Gorgias offers a centralized platform for managing customer interactions across various channels, such as email, chat, and social media. Unlike traditional help desk solutions that may require multiple tools for different channels, Gorgias consolidates all communication in one place, enabling faster response times and improved customer satisfaction.
One of the key benefits of Gorgias is its robust automation features. By leveraging AI and machine learning, Gorgias can automate repetitive tasks, such as answering common customer queries and processing returns. This not only saves time for support teams but also ensures consistency in responses.
Gorgias integrates seamlessly with popular e-commerce platforms like Shopify and Magento, allowing companies to access customer data and order information directly within the help desk interface. This integration enables support agents to provide more personalized and efficient assistance to customers.
Unlike many other help desk solutions, Gorgias offers scalability and customization options to adapt to the evolving needs of businesses of all sizes. Companies can easily tailor the platform to their specific requirements, ensuring a tailored customer support experience.
Gorgias provides in-depth analytics and reporting capabilities that enable companies to gain valuable insights into customer interactions, response times, and overall support performance. This data-driven approach helps businesses identify areas for improvement and optimize their customer support strategies.
Gorgias is a popular help desk solution used by various companies to streamline their customer support operations. Below are some real case studies of companies leveraging Gorgias for enhancing their customer service:
UGG UGG, a well-known footwear and apparel brand, implemented Gorgias to manage and automate customer inquiries efficiently. They started using Gorgias in 2019 to centralize customer communication channels, resulting in faster response times and improved customer satisfaction. With Gorgias, UGG's support team can now handle a high volume of inquiries seamlessly, leading to a more streamlined customer support process.
Steve Madden Steve Madden, a leading footwear company, integrated Gorgias into its customer support system to provide personalized and prompt assistance to its customers. Since adopting Gorgias in 2020, Steve Madden has significantly reduced response times and enhanced the overall quality of customer interactions. The platform's automation capabilities have enabled Steve Madden's support agents to focus on more complex customer queries, ultimately boosting customer loyalty and retention.
MVMT MVMT, a trendy watch and accessories brand, chose Gorgias to revamp its customer service operations and deliver a superior support experience. By implementing Gorgias in early 2021, MVMT consolidated its customer communication channels and automated repetitive tasks, allowing its support team to handle inquiries more efficiently. As a result, MVMT has seen an increase in customer satisfaction scores and a reduction in resolution times since leveraging Gorgias.
These case studies highlight how established companies like UGG, Steve Madden, and MVMT have successfully integrated Gorgias into their help desk systems to optimize customer support processes and elevate the overall customer experience. Through the strategic implementation of Gorgias, these brands have achieved significant improvements in response times, operational efficiency, and customer satisfaction metrics. By leveraging Gorgias' robust features and capabilities, these companies have demonstrated a commitment to delivering exceptional customer service and building long-lasting relationships with their clients.
Puoi accedere a un elenco aggiornato di aziende che utilizzano Gorgias visitando TheirStack.com. La nostra piattaforma fornisce un database completo di aziende che utilizzano varie tecnologie e strumenti interni.
Fino ad ora, abbiamo dati su 907 aziende che utilizzano Gorgias.
Gorgias è utilizzato da una vasta gamma di organizzazioni in vari settori, inclusi "Consumer Services", "Retail", "Construction", "Retail Apparel And Fashion", "It Services And It Consulting", "Retail Apparel And Fashion", "It Services And It Consulting", "Retail", "Retail", "Wholesale". Per un elenco completo di tutti i settori che utilizzano Gorgias, si prega di visitare TheirStack.com.
Alcune delle aziende che utilizzano Gorgias includono TalentPop, SuitShop, Joseph Joseph, TopFoxx, 7th Avenue, Joma Jewellery & Katie Loxton, Tante-E GmbH, Omnie, Borough Kitchen, Biktrix e molte altre. Puoi trovare un elenco completo di 907 aziende che utilizzano Gorgias su TheirStack.com.
Secondo i nostri dati, Gorgias è più popolare in Stati Uniti (263 companies), Regno Unito (83 companies), Canada (38 companies), Australia (30 companies), Francia (18 companies), Filippine (11 companies), Germania (8 companies), Italia (4 companies), Paesi Bassi (4 companies), Spagna (4 companies). Tuttavia, è utilizzato da aziende in tutto il mondo.
Puoi trovare aziende che utilizzano Gorgias cercandolo su TheirStack.com. Tracciamo le offerte di lavoro di milioni di aziende e le utilizziamo per scoprire quali tecnologie e strumenti interni stanno utilizzando.