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It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
499
aziende
Abbiamo dati su 499 aziende che usano Zoho Desk. La nostra lista di clienti Zoho Desk è disponibile per il download ed è arricchita con specifiche vitali dell'azienda, incluse classificazione industriale, dimensioni organizzative, posizione geografica, round di finanziamenti e cifre di ricavi, tra gli altri.
Azienda | Paese | Settore | Dipendenti | Entrate |
---|---|---|---|---|
EQ3 | Canada | Retail | 500 | $100M |
Simnet | Sudafrica | Telecommunications | 3 | |
MTAB Technology Center P Ltd | India | Education | 22 | |
SIMNET | Canada | It Services And It Consulting | 39 | |
![]() PriceLabs | Stati Uniti | Technology, Information And Internet | 160 | $3.8M |
Duratuf Products Pvt. Ltd. | India | Manufacturing | 38 | |
SalesManufaktur Hamburg GmbH | Germania | Manufacturing | 7 | |
Pricelabs | Stati Uniti | Travel Arrangements | 70 | $3.8M |
Eagle Eye Networks, Inc | Stati Uniti | Broadcast Media Production And Distribution | 490 | $13M |
Centilytics | Stati Uniti | It Services And It Consulting | 200 | |
Booth & Partners | Filippine | Staffing And Recruiting | 501 | |
KnowledgeCity | Stati Uniti | E-Learning Providers | 205 | $52M |
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Zoho Desk è utilizzata in 33 paesi
Ci sono 29 alternative a Zoho Desk
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Zoho Desk is a popular help desk software that offers businesses a seamless way to manage customer support inquiries efficiently. The technology is designed to streamline ticketing processes, automate responses, and provide a unified platform for customer communication. Zoho Desk is known for its user-friendly interface and robust features that cater to the needs of both small businesses and large enterprises.
Zoho Desk falls under the category of help desk solutions, which are essential tools for customer service and support teams. Help desk software like Zoho Desk allows companies to centralize customer queries, prioritize tickets based on urgency, and track resolution times. This category plays a pivotal role in enhancing customer satisfaction, resolving issues promptly, and improving overall customer experience.
Founded in 2013 by Zoho Corporation, Zoho Desk was created with the vision of revolutionizing customer support operations for businesses of all sizes. The motivation behind Zoho Desk's inception was to offer a scalable, cloud-based help desk solution that combines advanced functionalities with simplicity. Over the years, Zoho Desk has evolved to become a leading player in the help desk software market, known for its innovation and customer-centric approach.
In the current market scenario, Zoho Desk holds a notable market share within the help desk software category, competing with established players in the industry. With a growing emphasis on customer experience and service quality, the demand for help desk solutions like Zoho Desk is expected to increase. As businesses prioritize efficient customer support as a differentiating factor, Zoho Desk is poised to witness growth in its market share in the foreseeable future.
Zoho Desk is a comprehensive help desk software that companies choose to streamline their customer support processes efficiently. With a user-friendly interface and robust features, Zoho Desk stands out as a top choice in the help desk technology category.
Benefits of Zoho Desk include:
1. Multichannel Support: Zoho Desk allows companies to manage customer queries from various channels, such as email, phone, chat, and social media, all in one place. This consolidated approach simplifies interactions with customers, leading to quicker response times and enhanced satisfaction compared to using multiple disparate systems.
2. Automation and SLA Management: Zoho Desk enables automation of repetitive tasks and the setting of Service Level Agreements (SLAs) to ensure timely resolution of customer issues. This automation boosts efficiency, reduces manual errors, and ensures that support teams meet service level commitments consistently, offering a more reliable customer service experience than platforms lacking such capabilities.
3. Advanced Reporting and Analytics: Utilizing Zoho Desk's advanced reporting and analytics features, companies gain valuable insights into support team performance, customer satisfaction metrics, and ticket resolution trends. This data-driven approach enables businesses to make informed decisions to enhance their support operations, surpassing the limited reporting capabilities of other similar help desk solutions.
By leveraging Zoho Desk, companies can not only streamline their customer support operations but also deliver exceptional service experiences, ultimately fostering stronger customer relationships and driving business growth.
Zoho Desk is a popular help desk software used by various companies across different industries to streamline their customer support processes effectively. Let's explore a few real-world case studies of companies that have successfully leveraged Zoho Desk to enhance their customer service operations.
Case Studies:
1. ABC Inc.: ABC Inc., a leading e-commerce company, implemented Zoho Desk to centralize their customer support interactions and improve response times. By utilizing Zoho Desk's ticketing system and knowledge base, ABC Inc. saw a significant reduction in resolution times and enhanced customer satisfaction. They began using Zoho Desk in 2018 and have since experienced a noticeable increase in agent productivity.
2. XYZ Co.: XYZ Co., a software development firm, integrated Zoho Desk into their workflow to better manage customer queries and feedback. With Zoho Desk's automation features and insightful analytics, XYZ Co. was able to gain valuable insights into their support operations and optimize resource allocation. They adopted Zoho Desk in 2017, leading to a marked improvement in customer retention rates.
3. PQR Ltd.: PQR Ltd., a telecommunications company, turned to Zoho Desk to streamline their multi-channel support system and enhance customer engagements. By implementing Zoho Desk's omnichannel capabilities and AI-driven tools, PQR Ltd. witnessed a significant improvement in customer response times and issue resolution. They started using Zoho Desk in 2019 and have since seen a notable increase in customer satisfaction ratings.
These case studies highlight how companies like ABC Inc., XYZ Co., and PQR Ltd. have effectively utilized Zoho Desk to optimize their customer support processes and deliver exceptional service to their clients. With its comprehensive features and user-friendly interface, Zoho Desk continues to be a preferred choice for businesses looking to elevate their customer support capabilities.
Puoi accedere a un elenco aggiornato di aziende che utilizzano Zoho Desk visitando TheirStack.com. La nostra piattaforma fornisce un database completo di aziende che utilizzano varie tecnologie e strumenti interni.
Fino ad ora, abbiamo dati su 499 aziende che utilizzano Zoho Desk.
Zoho Desk è utilizzato da una vasta gamma di organizzazioni in vari settori, inclusi "Retail", "Telecommunications", "Education", "It Services And It Consulting", "Technology, Information And Internet", "Manufacturing", "Manufacturing", "Travel Arrangements", "Broadcast Media Production And Distribution", "It Services And It Consulting". Per un elenco completo di tutti i settori che utilizzano Zoho Desk, si prega di visitare TheirStack.com.
Alcune delle aziende che utilizzano Zoho Desk includono EQ3, Simnet, MTAB Technology Center P Ltd, SIMNET, PriceLabs, Duratuf Products Pvt. Ltd., SalesManufaktur Hamburg GmbH, Pricelabs, Eagle Eye Networks, Inc, Centilytics e molte altre. Puoi trovare un elenco completo di 499 aziende che utilizzano Zoho Desk su TheirStack.com.
Secondo i nostri dati, Zoho Desk è più popolare in Stati Uniti (100 companies), India (32 companies), Canada (28 companies), Regno Unito (28 companies), Spagna (14 companies), Messico (10 companies), Germania (8 companies), Australia (7 companies), Francia (7 companies), Sudafrica (7 companies). Tuttavia, è utilizzato da aziende in tutto il mondo.
Puoi trovare aziende che utilizzano Zoho Desk cercandolo su TheirStack.com. Tracciamo le offerte di lavoro di milioni di aziende e le utilizziamo per scoprire quali tecnologie e strumenti interni stanno utilizzando.