← All product updates

February 25, 2026

New Support Center

New Support Center
Sergio Goyanes Legazpi
Sergio Goyanes Legazpi

Software Engineer at TheirStack

The problem: Submitting feedback or requesting a missing technology required filling out an external form with no way to track your request's status.

The solution: A new Support Center lets you create and track requests directly inside the app. Click the help icon and select "Contact support" to get started.

Choose from five categories:

  • Request a keyword — Ask us to track a new technology, skill, certification, or topic we don't cover yet
  • Report a bug — Something isn't working as expected
  • Request a feature — Suggest a new capability
  • Share feedback — Tell us what you think
  • Other — Anything else (free text)

Step 1: Choose a ticket category

Each category has a guided form. You can attach screenshots and track your request's status from the tickets list.

Step 2: Fill out the form

You can also request a new technology directly from the technology filter — if your search doesn't match any known technology, click "request a new technology" in the dropdown.

Step 3: Request a new technology from the filter