Companies that use Genesys

Frequently asked questions

What is the source of this data?

Our data is sourced from job postings collected from millions of companies. We monitor these postings on company websites, job boards, and other recruitment platforms. Analyzing job postings provides a reliable method to understand the technologies companies are employing, including their use of internal tools.

How often is the data updated?

We refresh our data daily to ensure you are accessing the most current information available. This frequent updating process guarantees that our insights and intelligence reflect the latest developments and trends within the industry.

What is Genesys?

Genesys is a prominent technology used in the field of Call Center Management, offering innovative solutions for customer engagement and contact center operations. It is designed to enhance customer interactions, optimize workforce efficiency, and improve overall customer satisfaction. Genesys provides a comprehensive platform that integrates various communication channels, such as voice calls, emails, chat, and social media, to deliver a seamless omnichannel experience.

Genesys falls under the category of Call Center Management technology, which focuses on streamlining and enhancing the operations of call centers and customer service departments. It enables organizations to manage their inbound and outbound customer interactions effectively, providing features like call routing, IVR (Interactive Voice Response), workforce management, and analytics tools for performance monitoring and optimization.

Founded in 1990 by Gregory Shenkin and Alec Miloslavsky, Genesys originated from a vision to revolutionize customer service experiences through advanced technology solutions. Over the years, Genesys has grown to become a leader in the Call Center Management space, catering to a diverse range of industries and helping businesses of all sizes deliver exceptional customer support.

As of the latest data, Genesys holds a significant market share within the Call Center Management technology sector, with a positive outlook for future growth. With the increasing demand for personalized customer interactions and the rising importance of digital channels in customer service, Genesys is expected to continue expanding its market presence and innovating to meet evolving customer needs.

How to get an updated list of companies that use Genesys?

You can access an updated list of companies using Genesys by visiting TheirStack.com. Our platform provides a comprehensive database of companies utilizing various technologies and internal tools.

How many customers does Genesys have?

As of now, we have data on 4,555 companies that use Genesys.

Who uses Genesys?

Genesys is used by a diverse range of organizations across various industries, including "Banking", "Business Consulting And Services", "It Services And It Consulting", "Environmental Services", "It Services And It Consulting", "It Services And It Consulting", "Banking", "Biotechnology Research", "It Services And It Consulting", "Hospitals And Health Care". For a comprehensive list of all industries utilizing Genesys, please visit TheirStack.com.

What companies use Genesys?

Some of the companies that use Genesys include BBVA, Accenture, Cognizant Technology Solutions, MIRATECH, NTT Ltd., Miratech, ATB Financial, Thermo Fisher Scientific, Sabio Group, Optum and many more. You can find a complete list of 4,555 companies that use Genesys on TheirStack.com.

In which countries Genesys is used the most?

Based on our data, Genesys is most popular in United States (1,465 companies), United Kingdom (216 companies), France (167 companies), Spain (145 companies), Australia (115 companies), Canada (112 companies), India (76 companies), Brazil (62 companies), Germany (60 companies), Netherlands (60 companies). However, it is used by companies all over the world.

How to find companies that use Genesys?

You can find companies using Genesys by searching for it on TheirStack.com, We track job postings from millions of companies and use them to discover what technologies and internal tools they are using.