Question 1

What is Contact Center as a Service (CCaaS)?

Accepted Answer

A cloud‑based customer‑experience platform that lets enterprises operate a contact‑center using a provider's software.

Question 2

How many companies implement Contact Center as a Service (CCaaS)?

Accepted Answer

Based on our data, 3,551 companies implement Contact Center as a Service (CCaaS). This number is updated daily as we discover new companies through job posting analysis.

Question 3

What types of companies implement Contact Center as a Service (CCaaS)?

Accepted Answer

Contact Center as a Service (CCaaS) is relevant across multiple industries including Software Development, Business Consulting and Services, Professional Services. Companies range from startups to enterprises with 10,000+ employees.

Question 4

How does TheirStack track companies related to Contact Center as a Service (CCaaS)?

Accepted Answer

TheirStack analyzes millions of job postings daily from company career pages, job boards, and recruitment platforms. When a company mentions Contact Center as a Service (CCaaS) in their job descriptions, requirements, or responsibilities, we identify them as related to Contact Center as a Service (CCaaS) and add them to our database.

Question 5

How can I get the full list of companies that implement Contact Center as a Service (CCaaS)?

Accepted Answer

You can access the complete list of 3,551 companies on TheirStack. The data includes company name, industry, size, location, funding, and revenue. Available via our web app or API.

Question 6

How often is the company data updated?

Accepted Answer

Our database is refreshed daily. We continuously monitor job postings to detect new companies implementing Contact Center as a Service (CCaaS) and update existing records.

Company	Country	Industry	Employees	Revenue	Technologies
Sprinklr	United States	Software Development	4.4k	$461M	Contact Center as a Service (CCaaS)
Genesys	United States	Software Development	8.6k	$1.9B	Contact Center as a Service (CCaaS)
Talkdesk	United States	Software Development	1.9k	$175M	Contact Center as a Service (CCaaS)
Accenture	Ireland	Business Consulting and Services	738k	$63B	Contact Center as a Service (CCaaS)
PwC	United Kingdom	Professional Services	328k	$50B	Contact Center as a Service (CCaaS)
Dialpad	United States	Software Development	1.5k	$100M	Contact Center as a Service (CCaaS)
Amazon Web Services (AWS)	United States	IT Services and IT Consulting	147k		Contact Center as a Service (CCaaS)
Vonage	United States	IT Services and IT Consulting	2.8k	$1.4B	Contact Center as a Service (CCaaS)
8x8	United States	IT Services and IT Consulting	2.8k		Contact Center as a Service (CCaaS)
NICE	United States	Software Development	13k		Contact Center as a Service (CCaaS)

Companies implementing Contact Center as a Service (CCaaS)

List of companies that implement Contact Center as a Service (CCaaS)