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With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
571
companies
We have data on 571 companies that use Help Scout. Our Help Scout customers list is available for download and comes enriched with vital company specifics, including industry classification, organizational size, geographical location, funding rounds, and revenue figures, among others.
Company | Country | Industry | Employees | Revenue |
---|---|---|---|---|
TaxDome | United States | Technology, Information And Internet | 187 | $29M |
ChartRequest | United States | Hospitals And Health Care | 51 | $8.1M |
Tenna | United States | It Services And It Consulting | 130 | $7M |
BRUNA The Label | Austria | Wellness And Fitness Services | 12 | |
![]() Journey Clinical | United States | Mental Health Care | 72 | |
Bean Ninjas | United States | Financial Services | 25 | |
Big Brand Tire & Service | United States | Motor Vehicle Manufacturing | 210 | $15M |
Food Revolution Network | United States | Wellness And Fitness Services | 26 | |
Yoast B.V. | Netherlands | It Services And It Consulting | 51 | |
![]() Buildkite | Australia | Software Development | 113 | $3M |
SAGAN | Argentina | Advertising Services | 2 | |
Float Health Inc. | Brazil | Hospitals And Health Care | 4 |
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Technoloy Usage Stadistics and Market Share
You can customize this data to your needs by filtering for geography, industry, company size, revenue, technology usage, job postions and more. You can download the data in Excel or CSV format.
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You can export his data to an Excel file, which can be imported into your CRM. You can also export the data to an API.
Help Scout is used in 26 countries
There are 29 alternatives to Help Scout
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Frequently asked questions
Our data is sourced from job postings collected from millions of companies. We monitor these postings on company websites, job boards, and other recruitment platforms. Analyzing job postings provides a reliable method to understand the technologies companies are employing, including their use of internal tools.
We refresh our data daily to ensure you are accessing the most current information available. This frequent updating process guarantees that our insights and intelligence reflect the latest developments and trends within the industry.
Help Scout is a prominent technology in the Help Desk category, providing businesses with a powerful platform to manage customer support inquiries efficiently and effectively. It offers a range of features such as ticketing systems, shared inboxes, knowledge base tools, and reporting analytics to streamline customer interactions and enhance user satisfaction. Help Scout is known for its user-friendly interface and customizable workflows, making it a popular choice for companies looking to improve their customer service operations.
Founded in 2011 by Nick Francis, Help Scout aimed to revolutionize the way businesses handle customer support by offering a simpler, more human-centric approach compared to traditional help desk solutions. The motivation behind Help Scout's creation was to empower companies to build stronger relationships with their customers through personalized and timely support. Over the years, Help Scout has evolved into a comprehensive customer support platform trusted by thousands of businesses worldwide.
In terms of current market share, Help Scout has established a solid position within the Help Desk technology landscape. Its user-friendly interface, robust feature set, and focus on customer satisfaction have contributed to its growth and adoption across various industries. With the increasing importance of customer experience in today's business environment, Help Scout is expected to continue growing its market share as more companies prioritize efficient and personalized customer support solutions. As businesses strive to differentiate themselves through superior customer service, Help Scout is well-positioned to capitalize on this trend and expand its market reach in the future.
Help Scout is a popular choice for companies looking for a robust help desk solution to enhance their customer support operations. Its user-friendly interface, powerful features, and seamless integrations make it a top choice for businesses of all sizes.
Benefits of Help Scout:
1. User-Friendly Interface: Help Scout offers an intuitive interface that makes it easy for support teams to navigate and manage customer inquiries efficiently. Unlike other similar technologies with complex layouts, Help Scout streamlines the support process, allowing agents to focus on providing quick and effective solutions to customers.
2. Powerful Features: Help Scout comes packed with a range of powerful features, such as automation workflows, reporting tools, and collaboration functionalities. These features enable support teams to automate repetitive tasks, gain valuable insights into their performance, and work together seamlessly to resolve customer issues. Compared to other help desk technologies, Help Scout stands out for its comprehensive feature set that covers all aspects of customer support.
3. Seamless Integrations: Help Scout integrates smoothly with a variety of third-party applications and tools, including CRMs, e-commerce platforms, and communication channels. This level of connectivity ensures that support teams can access all the information they need in one place, leading to faster response times and more personalized interactions with customers. Other similar technologies may lack the extensive integration capabilities that Help Scout offers, making it a preferred choice for companies with diverse tech stacks.
Companies across various industries trust Help Scout for their customer support and communication needs. Here are some real-world examples of companies using Help Scout effectively:
1. Buffer Buffer, a social media management platform, relies on Help Scout to streamline their customer support operations. Since implementing Help Scout in 2014, Buffer has been able to efficiently manage customer inquiries and provide timely responses, enhancing overall customer satisfaction.
2. Zapier Zapier, an automation tool that connects various apps and services, utilizes Help Scout to provide personalized and efficient customer support. By integrating Help Scout into their workflow, Zapier has improved response times and ensured a seamless customer experience since they started using the platform in 2016.
3. Trello Trello, a popular project management tool, leverages Help Scout to handle customer queries and feedback effectively. By using Help Scout since 2015, Trello has been able to provide timely assistance to users, resolve issues promptly, and maintain high customer satisfaction levels.
These case studies demonstrate how companies like Buffer, Zapier, and Trello have successfully integrated Help Scout into their customer support strategies to deliver exceptional service and build strong relationships with their users.
You can access an updated list of companies using Help Scout by visiting TheirStack.com. Our platform provides a comprehensive database of companies utilizing various technologies and internal tools.
As of now, we have data on 571 companies that use Help Scout.
Help Scout is used by a diverse range of organizations across various industries, including "Technology, Information And Internet", "Hospitals And Health Care", "It Services And It Consulting", "Wellness And Fitness Services", "Mental Health Care", "Financial Services", "Motor Vehicle Manufacturing", "Wellness And Fitness Services", "It Services And It Consulting", "Software Development". For a comprehensive list of all industries utilizing Help Scout, please visit TheirStack.com.
Some of the companies that use Help Scout include TaxDome, ChartRequest, Tenna, BRUNA The Label, Journey Clinical, Bean Ninjas, Big Brand Tire & Service, Food Revolution Network, Yoast B.V., Buildkite and many more. You can find a complete list of 571 companies that use Help Scout on TheirStack.com.
Based on our data, Help Scout is most popular in United States (262 companies), United Kingdom (32 companies), Canada (20 companies), Australia (13 companies), Germany (12 companies), Netherlands (7 companies), France (5 companies), India (5 companies), Brazil (4 companies), Israel (4 companies). However, it is used by companies all over the world.
You can find companies using Help Scout by searching for it on TheirStack.com, We track job postings from millions of companies and use them to discover what technologies and internal tools they are using.