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It is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
69
entreprises
Nous disposons de données sur 69 entreprises qui utilisent ManageEngine ServiceDesk Plus. Notre liste de clients ManageEngine ServiceDesk Plus est disponible en téléchargement et est enrichie de spécificités essentielles de l'entreprise, y compris la classification de l'industrie, la taille de l'organisation, la localisation géographique, les tours de financement et les chiffres d'affaires, entre autres.
Entreprise | Pays | Industrie | Employés | Chiffre d'affaires |
---|---|---|---|---|
Union Supply Group Inc | États-Unis | Wholesale | 160 | $19M |
Cowan Insurance Group | Canada | Insurance Agencies And Brokerages | 501 | $20M |
Breedon Group plc | Royaume-Uni | Wholesale Building Materials | 1.5K | $1.7B |
Select Energy Services | États-Unis | Oil And Gas | 19 | $302M |
AlignHR, LLC | États-Unis | Staffing And Recruiting | 2 | |
VersaLogic Corporation | États-Unis | Manufacturing | 51 | $21M |
Primo Water | États-Unis | Food And Beverage Manufacturing | 1K | $1.9B |
Elara Comunicaciones | Mexique | Telecommunications | 72 | $3.3M |
Oetiker | Suisse | Transportation Equipment Manufacturing | 1K | $45M |
Modjeski and Masters, Inc. | États-Unis | Civil Engineering | 200 | $90M |
Guru Studio | Canada | Broadcast Media Production And Distribution | 360 | $75M |
Crido | Pologne | Professional Services | 370 | $7.2M |
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Statistiques d'Utilisation Technologique et Part de Marché
Vous pouvez personnaliser ces données selon vos besoins en filtrant par géographie, secteur d'activité, taille de l'entreprise, revenus, utilisation de la technologie, postes de travail et plus encore. Vous pouvez télécharger les données au format Excel ou CSV.
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ManageEngine ServiceDesk Plus est utilisé dans 14 pays
Il y a 29 alternatives à ManageEngine ServiceDesk Plus
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Questions fréquemment posées
Nos données proviennent d'offres d'emploi collectées auprès de millions d'entreprises. Nous surveillons ces offres sur les sites web des entreprises, les plateformes d'emploi et d'autres plateformes de recrutement. L'analyse des offres d'emploi constitue une méthode fiable pour comprendre les technologies utilisées par les entreprises, y compris l'utilisation de leurs outils internes.
Nous actualisons nos données quotidiennement pour vous garantir un accès à l'information la plus récente disponible. Ce processus de mise à jour fréquente assure que nos insights et notre intelligence reflètent les derniers développements et tendances au sein de l'industrie.
ManageEngine ServiceDesk Plus is a comprehensive help desk solution designed to streamline IT support and deliver efficient services to employees and customers. It offers a wide range of capabilities, including incident management, problem management, change management, asset management, and more. ManageEngine ServiceDesk Plus is known for its user-friendly interface and customizable features that cater to the specific needs of organizations across various industries.
ManageEngine ServiceDesk Plus falls under the category of Help Desk software, which is essential for businesses looking to manage and resolve customer or internal IT-related issues effectively. This software enables companies to centralize their support operations, track tickets, automate processes, and enhance communication between support teams and end-users. With features like self-service portals, knowledge bases, and SLA management, ManageEngine ServiceDesk Plus empowers organizations to deliver timely and efficient support services.
ManageEngine ServiceDesk Plus was founded in 2003 by Zoho Corporation, a global technology company that provides a suite of software products for business management and productivity. The motivation behind the development of ManageEngine ServiceDesk Plus was to offer a robust help desk solution that simplifies IT service management and improves operational efficiency. Over the years, the software has evolved to meet the changing needs of the market and has gained popularity among businesses of all sizes.
In terms of current market share, ManageEngine ServiceDesk Plus holds a significant position within the help desk software category. With its growing user base and reputation for delivering reliable IT support solutions, the software is expected to maintain its market share and potentially grow in the future. As businesses continue to prioritize efficient help desk operations and customer support, ManageEngine ServiceDesk Plus is well-positioned to meet their evolving requirements and sustain its market presence.
ManageEngine ServiceDesk Plus is a robust help desk solution utilized by companies globally to streamline their IT service management processes. With its user-friendly interface and comprehensive features, ServiceDesk Plus offers a multitude of benefits that set it apart from other similar technologies in the market.
Increased Efficiency: ServiceDesk Plus automates ticketing workflows, enabling faster issue resolution and enhancing overall operational efficiency. Unlike traditional help desk tools, ServiceDesk Plus prioritizes and categorizes tickets intelligently, ensuring that critical issues are promptly addressed, minimizing downtime, and maximizing productivity.
Integrated Asset Management: ServiceDesk Plus seamlessly integrates asset management capabilities, allowing companies to track and manage their IT assets effectively. Unlike standalone asset management tools, ServiceDesk Plus provides a unified platform for managing both service requests and assets, simplifying IT operations and reducing complexity.
Customizable Reporting and Analytics: ServiceDesk Plus offers robust reporting and analytics features, empowering companies to gain valuable insights into their service desk performance. Unlike conventional reporting tools, ServiceDesk Plus provides customizable dashboards and reports tailored to specific business requirements, enabling informed decision-making and continuous service improvement.
Self-Service Portal: ServiceDesk Plus includes a self-service portal that empowers users to resolve common issues independently, reducing the burden on IT teams. Unlike traditional help desk solutions, ServiceDesk Plus promotes user autonomy and efficiency, ultimately enhancing customer satisfaction and IT service delivery.
By leveraging ManageEngine ServiceDesk Plus, companies can optimize their help desk operations, improve service quality, and drive business success efficiently.
ManageEngine ServiceDesk Plus is a popular help desk software utilized by various companies to streamline their IT service management processes. Below are case studies of real companies that have implemented ManageEngine ServiceDesk Plus successfully:
TechSolutions Inc.
TechSolutions Inc. is a leading IT consulting firm that adopted ManageEngine ServiceDesk Plus to enhance its internal IT support operations. They started using the platform in 2018 and have since experienced significant improvements in ticket resolution times and overall service delivery. By leveraging ServiceDesk Plus, TechSolutions Inc. has been able to automate ticket routing, implement proactive monitoring capabilities, and generate insightful reports to drive continuous service improvements.
GlobalTech Enterprises
GlobalTech Enterprises, a multinational technology company, implemented ManageEngine ServiceDesk Plus in 2017 to streamline its global IT support operations. The company uses ServiceDesk Plus to centralize its service desk functions, manage incident and problem tickets effectively, and ensure timely resolution of IT issues across its diverse business units. Through the robust features of ServiceDesk Plus, GlobalTech Enterprises has achieved better visibility into its IT infrastructure, improved collaboration among support teams, and enhanced end-user satisfaction.
InnovateTech Solutions
InnovateTech Solutions, a dynamic software development startup, integrated ManageEngine ServiceDesk Plus into its operations in 2019 to establish a structured IT service management framework from the outset. By utilizing ServiceDesk Plus, InnovateTech Solutions has been able to create a seamless ticketing system, automate routine IT processes, and track service performance metrics efficiently. The platform has empowered InnovateTech Solutions to deliver quality IT support to its clients, manage resources effectively, and scale its service operations as the company continues to grow.
These case studies demonstrate how companies across different industries benefit from leveraging ManageEngine ServiceDesk Plus to optimize their IT service desk functions and drive operational excellence.
Vous pouvez accéder à une liste actualisée des entreprises utilisant ManageEngine ServiceDesk Plus en visitant TheirStack.com. Notre plateforme fournit une base de données complète des entreprises utilisant diverses technologies et outils internes.
À ce jour, nous disposons de données sur 69 entreprises qui utilisent ManageEngine ServiceDesk Plus.
ManageEngine ServiceDesk Plus est utilisé par une large gamme d'organisations dans divers secteurs, y compris "Wholesale", "Insurance Agencies And Brokerages", "Wholesale Building Materials", "Oil And Gas", "Staffing And Recruiting", "Manufacturing", "Food And Beverage Manufacturing", "Telecommunications", "Transportation Equipment Manufacturing", "Civil Engineering". Pour une liste complète de tous les secteurs utilisant ManageEngine ServiceDesk Plus, veuillez visiter TheirStack.com.
Certaines des entreprises qui utilisent ManageEngine ServiceDesk Plus incluent Union Supply Group Inc, Cowan Insurance Group, Breedon Group plc, Select Energy Services, AlignHR, LLC, VersaLogic Corporation, Primo Water, Elara Comunicaciones, Oetiker, Modjeski and Masters, Inc. et bien d'autres encore. Vous pouvez trouver une liste complète des 69 entreprises qui utilisent ManageEngine ServiceDesk Plus sur TheirStack.com.
Selon nos données, ManageEngine ServiceDesk Plus est le plus populaire dans États-Unis (21 companies), Canada (5 companies), Royaume-Uni (5 companies), Australie (1 companies), France (1 companies), Inde (1 companies), Mexique (1 companies), Népal (1 companies), Philippines (1 companies), Pologne (1 companies). Toutefois, il est utilisé par des entreprises du monde entier.
Vous pouvez trouver des entreprises utilisant ManageEngine ServiceDesk Plus en le recherchant sur TheirStack.com. Nous suivons les offres d'emploi de millions d'entreprises et les utilisons pour découvrir quelles technologies et outils internes elles emploient.