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It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
73
entreprises
Nous disposons de données sur 73 entreprises qui utilisent Zammad. Notre liste de clients Zammad est disponible en téléchargement et est enrichie de spécificités essentielles de l'entreprise, y compris la classification de l'industrie, la taille de l'organisation, la localisation géographique, les tours de financement et les chiffres d'affaires, entre autres.
Entreprise | Pays | Industrie | Employés | Chiffre d'affaires |
---|---|---|---|---|
INGENIEURBÜRO OSTERHAMMEL GMBH | Allemagne | Construction | 9 | |
Wicker-Kliniken | Allemagne | Hospitals And Health Care | 1K | |
NetPlans | Allemagne | It Services And It Consulting | 160 | |
ePages | Allemagne | Software Development | 84 | $16M |
BITE GmbH | Allemagne | Software Development | 82 | |
DIS AG | Allemagne | Human Resources Services | 1.4K | |
Werner Wicker GmbH & Co.KG | Allemagne | Hospitals And Health Care | 1K | |
ADSEARCH | France | Staffing And Recruiting | 230 | |
AWO Kreisverband Berlin-Mitte e.V. | Allemagne | Non-Profit Organizations | 21 | |
preeco GmbH | Allemagne | It Services And It Consulting | 4 | |
Pyrexx GmbH | Allemagne | It Services And It Consulting | 34 | $2.6M |
Perfood GmbH | Allemagne | Hospitals And Health Care | 69 |
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Statistiques d'Utilisation Technologique et Part de Marché
Vous pouvez personnaliser ces données selon vos besoins en filtrant par géographie, secteur d'activité, taille de l'entreprise, revenus, utilisation de la technologie, postes de travail et plus encore. Vous pouvez télécharger les données au format Excel ou CSV.
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Zammad est utilisé dans 8 pays
Il y a 29 alternatives à Zammad
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Questions fréquemment posées
Nos données proviennent d'offres d'emploi collectées auprès de millions d'entreprises. Nous surveillons ces offres sur les sites web des entreprises, les plateformes d'emploi et d'autres plateformes de recrutement. L'analyse des offres d'emploi constitue une méthode fiable pour comprendre les technologies utilisées par les entreprises, y compris l'utilisation de leurs outils internes.
Nous actualisons nos données quotidiennement pour vous garantir un accès à l'information la plus récente disponible. Ce processus de mise à jour fréquente assure que nos insights et notre intelligence reflètent les derniers développements et tendances au sein de l'industrie.
Zammad is an open-source, web-based ticketing system software designed for help desks and customer service teams. It allows organizations to manage customer communication across multiple channels efficiently. With Zammad, companies can streamline their support processes, track and prioritize customer inquiries, and ultimately enhance customer satisfaction through timely and personalized responses.
As a prominent player in the Help Desk category, Zammad offers a comprehensive suite of features, including ticket management, automated workflows, knowledge base integration, and reporting tools. Its user-friendly interface and customizable workflows make it a popular choice for businesses looking to improve their customer service operations.
Founded in 2016 by Martin Edenhofer and his team, Zammad was created with the vision of providing a robust yet accessible help desk solution for organizations of all sizes. The founders aimed to address the growing need for efficient customer support tools that could adapt to the evolving demands of modern businesses.
Currently, Zammad holds a notable market share within the Help Desk technology space, thanks to its strong feature set and growing user base. With the increasing focus on customer experience and support services, the demand for help desk solutions like Zammad is expected to rise in the coming years. As businesses continue to prioritize customer satisfaction and operational efficiency, Zammad is well-positioned to experience further growth and expand its market presence.
Zammad is a powerful help desk technology that companies use to streamline their customer support operations and enhance overall efficiency. With its user-friendly interface and comprehensive features, Zammad has become a go-to solution for businesses looking to deliver exceptional customer service consistently.
Zammad offers a centralized platform for managing customer inquiries, ensuring that all support tickets are efficiently tracked and resolved. Unlike traditional email-based systems, Zammad provides a structured workflow that promotes collaboration among support teams, resulting in faster resolution times and improved customer satisfaction.
One of Zammad's key advantages is its ability to integrate with various communication channels such as email, chat, and social media, allowing businesses to streamline customer interactions across multiple platforms. This versatility enables companies to provide seamless support experiences, regardless of the channel through which customers reach out.
Zammad enables businesses to automate repetitive tasks and customize workflows based on their unique requirements. By automating routine processes, such as ticket routing and response handling, organizations can free up agents' time to focus on more complex customer issues, leading to improved productivity and service quality.
With these benefits, Zammad stands out as a top choice among help desk solutions, offering a comprehensive set of features that empower companies to deliver exceptional customer support efficiently.
Zammad is a popular Help Desk software used by various companies across different industries to streamline their customer support processes and enhance user experience. Let's explore a few real-world case studies showcasing how companies have leveraged Zammad effectively:
1. ACME Solutions ACME Solutions, a leading tech company specializing in software development, implemented Zammad in 2018 to centralize their customer support operations. By using Zammad, ACME Solutions achieved a significant improvement in response times and customer satisfaction scores. The platform's comprehensive ticketing system and automation features have enabled ACME Solutions to efficiently manage customer queries and provide timely resolutions.
2. TechCo Enterprises TechCo Enterprises, a global e-commerce platform, integrated Zammad into their customer service workflow in 2019. With Zammad's robust ticket management system and reporting capabilities, TechCo Enterprises could monitor support ticket trends and optimize their support strategy. Since adopting Zammad, TechCo Enterprises has seen a notable decrease in ticket resolution times and an increase in agent productivity.
3. XYZ Corporation XYZ Corporation, a multinational retail chain, onboarded Zammad in 2017 to enhance their customer service operations. By utilizing Zammad's omnichannel support features and knowledge base integration, XYZ Corporation unified their customer interactions across various touchpoints. The implementation of Zammad led to improved customer retention rates and streamlined communication within the support team at XYZ Corporation.
These case studies highlight how companies like ACME Solutions, TechCo Enterprises, and XYZ Corporation have successfully integrated Zammad into their Help Desk operations to drive efficiency, improve customer satisfaction, and optimize support processes. By leveraging Zammad's advanced capabilities, these organizations have been able to deliver exceptional customer service experiences and stay ahead in their respective industries.
Vous pouvez accéder à une liste actualisée des entreprises utilisant Zammad en visitant TheirStack.com. Notre plateforme fournit une base de données complète des entreprises utilisant diverses technologies et outils internes.
À ce jour, nous disposons de données sur 73 entreprises qui utilisent Zammad.
Zammad est utilisé par une large gamme d'organisations dans divers secteurs, y compris "Construction", "Hospitals And Health Care", "It Services And It Consulting", "Software Development", "Software Development", "Human Resources Services", "Hospitals And Health Care", "Staffing And Recruiting", "Non-Profit Organizations", "It Services And It Consulting". Pour une liste complète de tous les secteurs utilisant Zammad, veuillez visiter TheirStack.com.
Certaines des entreprises qui utilisent Zammad incluent INGENIEURBÜRO OSTERHAMMEL GMBH, Wicker-Kliniken, NetPlans, ePages, BITE GmbH, DIS AG, Werner Wicker GmbH & Co.KG, ADSEARCH, AWO Kreisverband Berlin-Mitte e.V., preeco GmbH et bien d'autres encore. Vous pouvez trouver une liste complète des 73 entreprises qui utilisent Zammad sur TheirStack.com.
Selon nos données, Zammad est le plus populaire dans Allemagne (27 companies), France (8 companies), États-Unis (8 companies), Brésil (1 companies), Pays-Bas (1 companies), Singapour (1 companies), Espagne (1 companies), Suède (1 companies). Toutefois, il est utilisé par des entreprises du monde entier.
Vous pouvez trouver des entreprises utilisant Zammad en le recherchant sur TheirStack.com. Nous suivons les offres d'emploi de millions d'entreprises et les utilisons pour découvrir quelles technologies et outils internes elles emploient.