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Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
54
entreprises
Nous disposons de données sur 54 entreprises qui utilisent Desk.com. Notre liste de clients Desk.com est disponible en téléchargement et est enrichie de spécificités essentielles de l'entreprise, y compris la classification de l'industrie, la taille de l'organisation, la localisation géographique, les tours de financement et les chiffres d'affaires, entre autres.
Entreprise | Pays | Industrie | Employés | Chiffre d'affaires |
---|---|---|---|---|
Big Blue Bubble | Canada | It Services And It Consulting | 88 | $8.8M |
Natera | États-Unis | Biotechnology Research | 3.5K | $820M |
InVision | États-Unis | It Services And It Consulting | 880 | $123M |
Exiger | États-Unis | Software Development | 826 | $134M |
TRIBUS | États-Unis | It Services And It Consulting | 34 | $10M |
Paycor | États-Unis | Software Development | 2.9K | |
Herschel Supply Company | Canada | Retail Apparel And Fashion | 292 | $70M |
Birkenstock USA | Allemagne | Retail Apparel And Fashion | 1.5K | $715M |
Burning Man | États-Unis | Civic And Social Organizations | 450 | $30M |
iD Tech | États-Unis | Education | 520 | $26M |
CIDER | Hong Kong | Restaurants | 26 | $1.2M |
Prevue HR Systems Inc. | Canada | It Services And It Consulting | 35 | $5.5M |
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Statistiques d'Utilisation Technologique et Part de Marché
Vous pouvez personnaliser ces données selon vos besoins en filtrant par géographie, secteur d'activité, taille de l'entreprise, revenus, utilisation de la technologie, postes de travail et plus encore. Vous pouvez télécharger les données au format Excel ou CSV.
Vous pouvez recevoir des alertes pour ces données. Vous pouvez commencer par sélectionner la technologie qui vous intéresse, puis vous recevrez des alertes dans votre boîte de réception lorsque de nouvelles entreprises utiliseront cette technologie.
Vous pouvez exporter ses données vers un fichier Excel, qui peut être importé dans votre CRM. Vous pouvez également exporter les données vers une API.
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Desk.com est utilisé dans 6 pays
Questions fréquemment posées
Nos données proviennent d'offres d'emploi collectées auprès de millions d'entreprises. Nous surveillons ces offres sur les sites web des entreprises, les plateformes d'emploi et d'autres plateformes de recrutement. L'analyse des offres d'emploi constitue une méthode fiable pour comprendre les technologies utilisées par les entreprises, y compris l'utilisation de leurs outils internes.
Nous actualisons nos données quotidiennement pour vous garantir un accès à l'information la plus récente disponible. Ce processus de mise à jour fréquente assure que nos insights et notre intelligence reflètent les derniers développements et tendances au sein de l'industrie.
Desk.com is a customer support and help desk technology designed to streamline customer interactions and issue resolution for businesses. It offers a range of tools and features to manage customer inquiries efficiently, including ticketing systems, knowledge base creation, and automation capabilities. Desk.com aims to enhance customer satisfaction by providing a centralized platform for customer support teams to collaborate and resolve issues promptly.
In the category of Help Desk technologies, Desk.com stands out for its user-friendly interface and customizable workflows tailored to suit diverse business needs. It caters to businesses of varying sizes, from startups to enterprises, seeking to establish robust customer support operations. Desk.com's emphasis on simplicity and effectiveness has made it a popular choice among companies looking to deliver exceptional customer service experiences.
Founded in 2009 by Alex Bard and a team of industry experts, Desk.com set out to revolutionize how businesses manage customer support. The motivation behind the platform was to empower companies with a scalable solution that could adapt to the evolving needs of modern customer service requirements. Desk.com quickly gained traction in the market, attracting a loyal customer base and establishing itself as a prominent player in the help desk technology landscape.
Currently, Desk.com holds a respectable market share within the help desk technology category, thanks to its reputation for reliability and ease of use. Looking ahead, the forecast suggests that Desk.com is poised for steady growth, driven by ongoing innovations and strategic partnerships that aim to enhance its functionality and expand its user base. With a commitment to continuous improvement and customer-centric features, Desk.com is well-positioned to maintain its market share and potentially gain new ground in the competitive help desk technology market.
Desk.com is a popular choice among companies for their help desk needs due to its user-friendly interface and robust features. With Desk.com, companies can streamline their customer support processes and enhance overall customer satisfaction. The use of Desk.com offers several benefits:
Desk.com provides a seamless ticketing system that helps companies organize and prioritize customer inquiries effectively. Unlike traditional email systems, Desk.com offers automation tools and customizable workflows that ensure tickets are assigned to the right teams promptly, leading to faster resolution times and improved response rates.
One significant advantage of Desk.com is its ability to consolidate customer interactions from various channels, including email, chat, social media, and phone calls, into a single platform. This unified approach allows agents to provide consistent and personalized support across all channels, creating a seamless customer experience.
Desk.com offers comprehensive reporting and analytics tools that enable companies to track key metrics such as response times, resolution rates, and customer satisfaction scores. By leveraging these insights, companies can identify trends, optimize their support strategies, and make data-driven decisions to enhance overall performance.
Desk.com is highly scalable and customizable, making it suitable for businesses of all sizes and industries. Whether a company is a small startup or a large enterprise, Desk.com can adapt to their evolving needs through its flexible customization options and seamless integrations with other business tools.
In conclusion, Desk.com stands out in the help desk technology category for its intuitive interface, versatile features, and ability to streamline customer support operations effectively.
Companies like Glossier, Square, and Disqus utilize Desk.com as their help desk solution to streamline customer support operations. Below are some case studies showcasing how these companies leverage Desk.com effectively:
Glossier: Glossier, a popular beauty and skincare brand, implemented Desk.com to enhance their customer service experience. They use Desk.com for managing customer inquiries, resolving issues promptly, and providing personalized support. Since adopting Desk.com, Glossier has seen a significant improvement in response times and customer satisfaction ratings. The company started using Desk.com in 2017, and it has become an integral part of their customer service strategy ever since.
Square: Square, a leading financial services and mobile payment company, relies on Desk.com to handle customer queries and technical issues. They use Desk.com's ticketing system to prioritize and manage customer requests efficiently. By utilizing Desk.com, Square has improved its help desk operations, leading to higher customer retention rates and positive feedback. Square integrated Desk.com into its customer support workflow in 2015 to streamline its support processes.
Disqus: Disqus, a popular commenting platform used by websites worldwide, selected Desk.com to centralize their customer support activities. They utilize Desk.com for managing support tickets, monitoring customer feedback, and improving response times. Since implementing Desk.com in 2016, Disqus has seen a notable decrease in resolution times and an increase in overall customer satisfaction levels. Desk.com has played a crucial role in optimizing Disqus' customer support operations and streamlining communication with users.
These case studies illustrate how companies like Glossier, Square, and Disqus effectively leverage Desk.com to enhance their help desk operations, streamline customer interactions, and improve overall customer satisfaction.
Vous pouvez accéder à une liste actualisée des entreprises utilisant Desk.com en visitant TheirStack.com. Notre plateforme fournit une base de données complète des entreprises utilisant diverses technologies et outils internes.
À ce jour, nous disposons de données sur 54 entreprises qui utilisent Desk.com.
Desk.com est utilisé par une large gamme d'organisations dans divers secteurs, y compris "It Services And It Consulting", "Biotechnology Research", "It Services And It Consulting", "Software Development", "It Services And It Consulting", "Software Development", "Retail Apparel And Fashion", "Retail Apparel And Fashion", "Civic And Social Organizations", "Education". Pour une liste complète de tous les secteurs utilisant Desk.com, veuillez visiter TheirStack.com.
Certaines des entreprises qui utilisent Desk.com incluent Big Blue Bubble, Natera, InVision, Exiger, TRIBUS, Paycor, Herschel Supply Company, Birkenstock USA, Burning Man, iD Tech et bien d'autres encore. Vous pouvez trouver une liste complète des 54 entreprises qui utilisent Desk.com sur TheirStack.com.
Selon nos données, Desk.com est le plus populaire dans États-Unis (25 companies), Canada (5 companies), Allemagne (1 companies), Hong Kong (1 companies), Singapour (1 companies), Royaume-Uni (1 companies). Toutefois, il est utilisé par des entreprises du monde entier.
Vous pouvez trouver des entreprises utilisant Desk.com en le recherchant sur TheirStack.com. Nous suivons les offres d'emploi de millions d'entreprises et les utilisons pour découvrir quelles technologies et outils internes elles emploient.