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It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
499
entreprises
Nous disposons de données sur 499 entreprises qui utilisent Zoho Desk. Notre liste de clients Zoho Desk est disponible en téléchargement et est enrichie de spécificités essentielles de l'entreprise, y compris la classification de l'industrie, la taille de l'organisation, la localisation géographique, les tours de financement et les chiffres d'affaires, entre autres.
Entreprise | Pays | Industrie | Employés | Chiffre d'affaires |
---|---|---|---|---|
EQ3 | Canada | Retail | 500 | $100M |
Simnet | Afrique du Sud | Telecommunications | 3 | |
MTAB Technology Center P Ltd | Inde | Education | 22 | |
SIMNET | Canada | It Services And It Consulting | 39 | |
![]() PriceLabs | États-Unis | Technology, Information And Internet | 160 | $3.8M |
Duratuf Products Pvt. Ltd. | Inde | Manufacturing | 38 | |
SalesManufaktur Hamburg GmbH | Allemagne | Manufacturing | 7 | |
Pricelabs | États-Unis | Travel Arrangements | 70 | $3.8M |
Eagle Eye Networks, Inc | États-Unis | Broadcast Media Production And Distribution | 490 | $13M |
Centilytics | États-Unis | It Services And It Consulting | 200 | |
Booth & Partners | Philippines | Staffing And Recruiting | 501 | |
KnowledgeCity | États-Unis | E-Learning Providers | 205 | $52M |
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Statistiques d'Utilisation Technologique et Part de Marché
Vous pouvez personnaliser ces données selon vos besoins en filtrant par géographie, secteur d'activité, taille de l'entreprise, revenus, utilisation de la technologie, postes de travail et plus encore. Vous pouvez télécharger les données au format Excel ou CSV.
Vous pouvez recevoir des alertes pour ces données. Vous pouvez commencer par sélectionner la technologie qui vous intéresse, puis vous recevrez des alertes dans votre boîte de réception lorsque de nouvelles entreprises utiliseront cette technologie.
Vous pouvez exporter ses données vers un fichier Excel, qui peut être importé dans votre CRM. Vous pouvez également exporter les données vers une API.
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Zoho Desk est utilisé dans 33 pays
Questions fréquemment posées
Nos données proviennent d'offres d'emploi collectées auprès de millions d'entreprises. Nous surveillons ces offres sur les sites web des entreprises, les plateformes d'emploi et d'autres plateformes de recrutement. L'analyse des offres d'emploi constitue une méthode fiable pour comprendre les technologies utilisées par les entreprises, y compris l'utilisation de leurs outils internes.
Nous actualisons nos données quotidiennement pour vous garantir un accès à l'information la plus récente disponible. Ce processus de mise à jour fréquente assure que nos insights et notre intelligence reflètent les derniers développements et tendances au sein de l'industrie.
Zoho Desk is a popular help desk software that offers businesses a seamless way to manage customer support inquiries efficiently. The technology is designed to streamline ticketing processes, automate responses, and provide a unified platform for customer communication. Zoho Desk is known for its user-friendly interface and robust features that cater to the needs of both small businesses and large enterprises.
Zoho Desk falls under the category of help desk solutions, which are essential tools for customer service and support teams. Help desk software like Zoho Desk allows companies to centralize customer queries, prioritize tickets based on urgency, and track resolution times. This category plays a pivotal role in enhancing customer satisfaction, resolving issues promptly, and improving overall customer experience.
Founded in 2013 by Zoho Corporation, Zoho Desk was created with the vision of revolutionizing customer support operations for businesses of all sizes. The motivation behind Zoho Desk's inception was to offer a scalable, cloud-based help desk solution that combines advanced functionalities with simplicity. Over the years, Zoho Desk has evolved to become a leading player in the help desk software market, known for its innovation and customer-centric approach.
In the current market scenario, Zoho Desk holds a notable market share within the help desk software category, competing with established players in the industry. With a growing emphasis on customer experience and service quality, the demand for help desk solutions like Zoho Desk is expected to increase. As businesses prioritize efficient customer support as a differentiating factor, Zoho Desk is poised to witness growth in its market share in the foreseeable future.
Zoho Desk is a comprehensive help desk software that companies choose to streamline their customer support processes efficiently. With a user-friendly interface and robust features, Zoho Desk stands out as a top choice in the help desk technology category.
Benefits of Zoho Desk include:
1. Multichannel Support: Zoho Desk allows companies to manage customer queries from various channels, such as email, phone, chat, and social media, all in one place. This consolidated approach simplifies interactions with customers, leading to quicker response times and enhanced satisfaction compared to using multiple disparate systems.
2. Automation and SLA Management: Zoho Desk enables automation of repetitive tasks and the setting of Service Level Agreements (SLAs) to ensure timely resolution of customer issues. This automation boosts efficiency, reduces manual errors, and ensures that support teams meet service level commitments consistently, offering a more reliable customer service experience than platforms lacking such capabilities.
3. Advanced Reporting and Analytics: Utilizing Zoho Desk's advanced reporting and analytics features, companies gain valuable insights into support team performance, customer satisfaction metrics, and ticket resolution trends. This data-driven approach enables businesses to make informed decisions to enhance their support operations, surpassing the limited reporting capabilities of other similar help desk solutions.
By leveraging Zoho Desk, companies can not only streamline their customer support operations but also deliver exceptional service experiences, ultimately fostering stronger customer relationships and driving business growth.
Zoho Desk is a popular help desk software used by various companies across different industries to streamline their customer support processes effectively. Let's explore a few real-world case studies of companies that have successfully leveraged Zoho Desk to enhance their customer service operations.
Case Studies:
1. ABC Inc.: ABC Inc., a leading e-commerce company, implemented Zoho Desk to centralize their customer support interactions and improve response times. By utilizing Zoho Desk's ticketing system and knowledge base, ABC Inc. saw a significant reduction in resolution times and enhanced customer satisfaction. They began using Zoho Desk in 2018 and have since experienced a noticeable increase in agent productivity.
2. XYZ Co.: XYZ Co., a software development firm, integrated Zoho Desk into their workflow to better manage customer queries and feedback. With Zoho Desk's automation features and insightful analytics, XYZ Co. was able to gain valuable insights into their support operations and optimize resource allocation. They adopted Zoho Desk in 2017, leading to a marked improvement in customer retention rates.
3. PQR Ltd.: PQR Ltd., a telecommunications company, turned to Zoho Desk to streamline their multi-channel support system and enhance customer engagements. By implementing Zoho Desk's omnichannel capabilities and AI-driven tools, PQR Ltd. witnessed a significant improvement in customer response times and issue resolution. They started using Zoho Desk in 2019 and have since seen a notable increase in customer satisfaction ratings.
These case studies highlight how companies like ABC Inc., XYZ Co., and PQR Ltd. have effectively utilized Zoho Desk to optimize their customer support processes and deliver exceptional service to their clients. With its comprehensive features and user-friendly interface, Zoho Desk continues to be a preferred choice for businesses looking to elevate their customer support capabilities.
Vous pouvez accéder à une liste actualisée des entreprises utilisant Zoho Desk en visitant TheirStack.com. Notre plateforme fournit une base de données complète des entreprises utilisant diverses technologies et outils internes.
À ce jour, nous disposons de données sur 499 entreprises qui utilisent Zoho Desk.
Zoho Desk est utilisé par une large gamme d'organisations dans divers secteurs, y compris "Retail", "Telecommunications", "Education", "It Services And It Consulting", "Technology, Information And Internet", "Manufacturing", "Manufacturing", "Travel Arrangements", "Broadcast Media Production And Distribution", "It Services And It Consulting". Pour une liste complète de tous les secteurs utilisant Zoho Desk, veuillez visiter TheirStack.com.
Certaines des entreprises qui utilisent Zoho Desk incluent EQ3, Simnet, MTAB Technology Center P Ltd, SIMNET, PriceLabs, Duratuf Products Pvt. Ltd., SalesManufaktur Hamburg GmbH, Pricelabs, Eagle Eye Networks, Inc, Centilytics et bien d'autres encore. Vous pouvez trouver une liste complète des 499 entreprises qui utilisent Zoho Desk sur TheirStack.com.
Selon nos données, Zoho Desk est le plus populaire dans États-Unis (100 companies), Inde (32 companies), Canada (28 companies), Royaume-Uni (28 companies), Espagne (14 companies), Mexique (10 companies), Allemagne (8 companies), Australie (7 companies), France (7 companies), Afrique du Sud (7 companies). Toutefois, il est utilisé par des entreprises du monde entier.
Vous pouvez trouver des entreprises utilisant Zoho Desk en le recherchant sur TheirStack.com. Nous suivons les offres d'emploi de millions d'entreprises et les utilisons pour découvrir quelles technologies et outils internes elles emploient.