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Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
57
entreprises
Nous disposons de données sur 57 entreprises qui utilisent Kayako. Notre liste de clients Kayako est disponible en téléchargement et est enrichie de spécificités essentielles de l'entreprise, y compris la classification de l'industrie, la taille de l'organisation, la localisation géographique, les tours de financement et les chiffres d'affaires, entre autres.
Entreprise | Pays | Industrie | Employés | Chiffre d'affaires |
---|---|---|---|---|
JustAnswer | États-Unis | Technology, Information And Internet | 820 | $100M |
OLR | Royaume-Uni | It Services And It Consulting | 250 | $5M |
Ocean Technologies Group | Royaume-Uni | Software Development | 402 | |
nexVortex | États-Unis | Telecommunications | 30 | $23M |
Lane Community College | États-Unis | Education | 1.4K | $6.9M |
PFSweb | États-Unis | It Services And It Consulting | 1.4K | $342M |
IntoWork Australia | Australie | Staffing And Recruiting | 93 | $70M |
Bright Tangerine | Royaume-Uni | Manufacturing | 7 | $360K |
NetActuate | États-Unis | Telecommunications | 20 | $8M |
![]() Beyond Identity | États-Unis | Computer And Network Security | 180 | $20M |
MEGA | Belgique | Retail | 220 | $3.2M |
LJselection | Espagne | Human Resources Services | 7 |
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Statistiques d'Utilisation Technologique et Part de Marché
Vous pouvez personnaliser ces données selon vos besoins en filtrant par géographie, secteur d'activité, taille de l'entreprise, revenus, utilisation de la technologie, postes de travail et plus encore. Vous pouvez télécharger les données au format Excel ou CSV.
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Vous pouvez exporter ses données vers un fichier Excel, qui peut être importé dans votre CRM. Vous pouvez également exporter les données vers une API.
Kayako est utilisé dans 9 pays
Il y a 29 alternatives à Kayako
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Questions fréquemment posées
Nos données proviennent d'offres d'emploi collectées auprès de millions d'entreprises. Nous surveillons ces offres sur les sites web des entreprises, les plateformes d'emploi et d'autres plateformes de recrutement. L'analyse des offres d'emploi constitue une méthode fiable pour comprendre les technologies utilisées par les entreprises, y compris l'utilisation de leurs outils internes.
Nous actualisons nos données quotidiennement pour vous garantir un accès à l'information la plus récente disponible. Ce processus de mise à jour fréquente assure que nos insights et notre intelligence reflètent les derniers développements et tendances au sein de l'industrie.
Kayako is a robust help desk technology that has been a key player in the customer service software market. Known for its user-friendly interface and comprehensive features, Kayako is utilized by businesses of all sizes to streamline their customer support operations. The platform offers a range of tools such as ticketing systems, live chat support, and customer engagement analytics to enhance communication between companies and their clients.
In the realm of Help Desk technologies, Kayako stands out as a versatile solution that caters to the diverse needs of modern businesses. It allows organizations to manage customer inquiries efficiently, resolve issues promptly, and maintain a high level of customer satisfaction. With its focus on delivering personalized customer support experiences, Kayako empowers companies to build strong relationships with their clientele and foster brand loyalty.
Established in 2001 by the trio of Varun Shoor, Jamie Edwards, and Martin Huntley, Kayako was born out of a shared vision to revolutionize customer service processes. The founders aimed to develop a scalable and intuitive help desk platform that could adapt to the evolving demands of the digital age. Over the years, Kayako has evolved into a leading player in the customer service software industry, setting new standards for efficiency and effectiveness in customer support.
Currently, Kayako commands a significant market share within the Help Desk technology sector, with a strong presence in both small businesses and enterprise environments. As companies increasingly prioritize customer experience as a differentiator, the demand for sophisticated help desk solutions like Kayako is expected to grow. With its commitment to innovation and customer-centric approach, Kayako is poised to expand its market share and solidify its position as a top choice for businesses seeking advanced customer support solutions.
Kayako is a powerful and versatile help desk software solution that companies leverage to streamline their customer support operations and enhance overall customer satisfaction. With its comprehensive features and user-friendly interface, Kayako has become a popular choice among businesses of all sizes seeking to deliver exceptional customer service.
Seamless Multichannel Support: Kayako allows companies to provide customer support across various communication channels such as email, live chat, social media, and more, all from a single unified platform. This integrated approach ensures a seamless experience for both customers and support agents, leading to faster issue resolution and increased productivity.
Advanced Ticketing System: Kayako offers an advanced ticketing system that allows businesses to organize and prioritize customer inquiries effectively. With features like automated ticket assignment and escalation rules, Kayako streamlines the ticket resolution process, enabling support teams to handle a high volume of tickets efficiently.
Real-time Customer Insights: Kayako provides real-time analytics and reporting tools that enable businesses to gain valuable insights into customer behavior and support performance. By leveraging data-driven insights, companies can make informed decisions to improve their support processes and enhance the overall customer experience.
Integration Capabilities: Kayako offers seamless integrations with a wide range of third-party applications and services, allowing businesses to customize and extend the platform's functionality according to their specific requirements. This flexibility sets Kayako apart from other help desk solutions, enabling companies to create a tailored support ecosystem that aligns with their unique business needs.
Robust Security Measures: Kayako prioritizes data security and privacy, implementing robust measures to safeguard customer information and ensure compliance with industry regulations. By choosing Kayako, businesses can trust that their sensitive data is protected, providing peace of mind for both customers and companies alike.
With its comprehensive features, intuitive interface, and commitment to customer satisfaction, Kayako stands out as a top choice for companies looking to elevate their customer support capabilities and drive business growth.
Some companies that use Kayako for their help desk solutions include Microsoft, Mailchimp, and Shopify. Here are a few case studies showcasing how these companies leverage Kayako to enhance their customer support operations:
Microsoft
Microsoft implemented Kayako to streamline their customer service interactions across various products and services. They started using Kayako in 2018 to manage incoming support tickets more efficiently, leading to a significant reduction in response times and improved customer satisfaction. With Kayako's robust features, Microsoft's support team can now easily categorize and prioritize tickets based on urgency, resulting in a more organized and effective support system.
Mailchimp
Mailchimp, a prominent email marketing platform, integrated Kayako into their customer support workflow to provide timely assistance to users facing issues with the platform. Since adopting Kayako in 2017, Mailchimp has been able to centralize customer communication channels and automate repetitive tasks, allowing their support agents to focus on resolving complex queries effectively. The integration of Kayako has contributed to Mailchimp's commitment to delivering exceptional customer service.
Shopify
E-commerce giant Shopify chose Kayako as their help desk solution to manage the high volume of customer inquiries efficiently. By implementing Kayako in 2019, Shopify was able to create personalized responses to common customer queries using the platform's automation capabilities. This strategic use of Kayako has helped Shopify's support team handle customer issues in a more organized manner, leading to increased customer retention and satisfaction.
These case studies demonstrate how leading companies like Microsoft, Mailchimp, and Shopify have successfully integrated Kayako into their customer support strategies to improve operational efficiency and enhance the overall customer experience.
Vous pouvez accéder à une liste actualisée des entreprises utilisant Kayako en visitant TheirStack.com. Notre plateforme fournit une base de données complète des entreprises utilisant diverses technologies et outils internes.
À ce jour, nous disposons de données sur 57 entreprises qui utilisent Kayako.
Kayako est utilisé par une large gamme d'organisations dans divers secteurs, y compris "Technology, Information And Internet", "It Services And It Consulting", "Software Development", "Telecommunications", "Education", "It Services And It Consulting", "Staffing And Recruiting", "Manufacturing", "Telecommunications", "Computer And Network Security". Pour une liste complète de tous les secteurs utilisant Kayako, veuillez visiter TheirStack.com.
Certaines des entreprises qui utilisent Kayako incluent JustAnswer, OLR, Ocean Technologies Group, nexVortex, Lane Community College, PFSweb, IntoWork Australia, Bright Tangerine, NetActuate, Beyond Identity et bien d'autres encore. Vous pouvez trouver une liste complète des 57 entreprises qui utilisent Kayako sur TheirStack.com.
Selon nos données, Kayako est le plus populaire dans États-Unis (16 companies), Espagne (4 companies), Royaume-Uni (3 companies), Émirats arabes unis (2 companies), Australie (1 companies), Belgique (1 companies), Canada (1 companies), Inde (1 companies), Qatar (1 companies). Toutefois, il est utilisé par des entreprises du monde entier.
Vous pouvez trouver des entreprises utilisant Kayako en le recherchant sur TheirStack.com. Nous suivons les offres d'emploi de millions d'entreprises et les utilisons pour découvrir quelles technologies et outils internes elles emploient.