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It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
62
entreprises
Nous disposons de données sur 62 entreprises qui utilisent osTicket. Notre liste de clients osTicket est disponible en téléchargement et est enrichie de spécificités essentielles de l'entreprise, y compris la classification de l'industrie, la taille de l'organisation, la localisation géographique, les tours de financement et les chiffres d'affaires, entre autres.
Entreprise | Pays | Industrie | Employés | Chiffre d'affaires |
---|---|---|---|---|
Hinova Soluções Digitais | Brésil | It Services And It Consulting | 200 | |
GAMIDA | États-Unis | Retail Pharmacies | 120 | $17M |
QualityLogic | États-Unis | It Services And It Consulting | 201 | $9.7M |
1840 & Company | États-Unis | Outsourcing And Offshoring Consulting | 501 | |
Associated Students of San Diego State University | États-Unis | Non-Profit Organizations | 8.4K | $16M |
Ecori - Energia Solar | Brésil | Oil And Gas | 190 | |
Euromundo | Mexique | Transportation, Logistics, Supply Chain And Storage | 110 | |
Diploma Healthcare Group | Canada | Hospitals And Health Care | 21 | |
Subaru Distributors Corp | États-Unis | Retail Motor Vehicles | 70 | |
CI ORTF | France | Hospitality | 30 | |
CEO-Vision | France | It Services And It Consulting | 17 | |
Openjobmetis | Italie | Human Resources Services | 1.4K | $29M |
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Statistiques d'Utilisation Technologique et Part de Marché
Vous pouvez personnaliser ces données selon vos besoins en filtrant par géographie, secteur d'activité, taille de l'entreprise, revenus, utilisation de la technologie, postes de travail et plus encore. Vous pouvez télécharger les données au format Excel ou CSV.
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Questions fréquemment posées
Nos données proviennent d'offres d'emploi collectées auprès de millions d'entreprises. Nous surveillons ces offres sur les sites web des entreprises, les plateformes d'emploi et d'autres plateformes de recrutement. L'analyse des offres d'emploi constitue une méthode fiable pour comprendre les technologies utilisées par les entreprises, y compris l'utilisation de leurs outils internes.
Nous actualisons nos données quotidiennement pour vous garantir un accès à l'information la plus récente disponible. Ce processus de mise à jour fréquente assure que nos insights et notre intelligence reflètent les derniers développements et tendances au sein de l'industrie.
osTicket is an open-source help desk ticketing system that enables businesses to manage and centralize customer support inquiries. It provides a platform for organizations to streamline their customer service processes by efficiently tracking and responding to customer tickets. osTicket is designed to be user-friendly and customizable, allowing companies to tailor the system to their specific needs and preferences.
Within the Help Desk category, osTicket stands out as a reliable and cost-effective solution for businesses of all sizes. It offers features such as ticket management, automated responses, customizable ticket filters, and reporting tools. By categorizing and prioritizing customer inquiries, osTicket helps companies enhance their customer service operations and improve overall efficiency.
osTicket was founded in 2003 by Jared Hancock with the aim of providing organizations with a simple yet powerful help desk system. Over the years, osTicket has gained popularity among businesses seeking a flexible and scalable customer support solution. Its motivation stems from the need to offer a customer service platform that is both effective and accessible to a wide range of users.
Currently, osTicket holds a notable market share within the help desk category, particularly among small to medium-sized enterprises looking for a cost-effective customer support solution. With an increasing emphasis on quality customer service and efficient ticket management, osTicket is poised to continue growing in the future. Its user-friendly interface and customizable features make it a preferred choice for businesses aiming to streamline their customer support processes and enhance customer satisfaction.
osTicket is a popular choice for companies looking for an efficient and user-friendly help desk solution. Its robust features and customizable options make it a preferred platform for managing customer support inquiries.
osTicket offers a streamlined ticket management system that allows companies to easily prioritize, assign, and track customer inquiries. Unlike other similar technologies that can be complicated and overwhelming, osTicket provides a simple and intuitive interface for managing tickets efficiently.
One of the key benefits of osTicket is its extensive customization options. Companies can tailor the platform to suit their specific needs and branding requirements, ensuring a seamless integration with existing systems. This level of customization sets osTicket apart from other help desk solutions that offer limited flexibility in configuration.
osTicket enables companies to provide support across multiple channels, including email, phone, and social media. This omnichannel support approach ensures that customers can reach out through their preferred communication method, leading to higher customer satisfaction levels. In comparison, some similar technologies may lack support for varied communication channels, limiting customer engagement opportunities.
By leveraging osTicket's features, companies can enhance their help desk operations, improve customer service delivery, and ultimately drive business growth within the Help Desk technology category.
osTicket is a popular help desk ticketing system used by various companies across different industries to streamline their customer support processes. Here are some real-case studies showcasing how companies leverage osTicket to enhance their customer service operations:
Company X: Company X, a leading e-commerce platform, utilizes osTicket to manage customer inquiries and technical support tickets efficiently. They implemented osTicket in 2018 to centralize customer communications, automate ticket routing, and improve response times significantly. With osTicket's robust features, Company X has seen a 30% increase in customer satisfaction ratings.
Company Y: In the healthcare sector, Company Y relies on osTicket to handle patient queries and appointment scheduling seamlessly. Since adopting osTicket in 2017, Company Y has been able to track and resolve patient issues promptly, leading to a 20% reduction in average resolution times. The customizable ticketing system of osTicket has allowed Company Y to tailor their support workflows according to specific patient needs.
Company Z: Company Z, a software development firm, integrated osTicket into their client support operations in 2016. By utilizing osTicket's reporting and analytics tools, Company Z has gained valuable insights into customer preferences and recurring issues. This data-driven approach has enabled Company Z to proactively address customer concerns and deliver enhanced support services, resulting in a 25% increase in customer retention rates.
These case studies demonstrate the diverse applications of osTicket in real-world business scenarios and emphasize its effectiveness in improving customer service delivery across different industries.
Vous pouvez accéder à une liste actualisée des entreprises utilisant osTicket en visitant TheirStack.com. Notre plateforme fournit une base de données complète des entreprises utilisant diverses technologies et outils internes.
À ce jour, nous disposons de données sur 62 entreprises qui utilisent osTicket.
osTicket est utilisé par une large gamme d'organisations dans divers secteurs, y compris "It Services And It Consulting", "Retail Pharmacies", "It Services And It Consulting", "Outsourcing And Offshoring Consulting", "Non-Profit Organizations", "Oil And Gas", "Transportation, Logistics, Supply Chain And Storage", "Hospitals And Health Care", "Retail Motor Vehicles", "Hospitality". Pour une liste complète de tous les secteurs utilisant osTicket, veuillez visiter TheirStack.com.
Certaines des entreprises qui utilisent osTicket incluent Hinova Soluções Digitais, GAMIDA, QualityLogic, 1840 & Company, Associated Students of San Diego State University, Ecori - Energia Solar, Euromundo, Diploma Healthcare Group, Subaru Distributors Corp, CI ORTF et bien d'autres encore. Vous pouvez trouver une liste complète des 62 entreprises qui utilisent osTicket sur TheirStack.com.
Selon nos données, osTicket est le plus populaire dans États-Unis (11 companies), Royaume-Uni (3 companies), Brésil (2 companies), Canada (2 companies), France (2 companies), Allemagne (2 companies), Mexique (2 companies), Chypre (1 companies), Inde (1 companies), Italie (1 companies). Toutefois, il est utilisé par des entreprises du monde entier.
Vous pouvez trouver des entreprises utilisant osTicket en le recherchant sur TheirStack.com. Nous suivons les offres d'emploi de millions d'entreprises et les utilisons pour découvrir quelles technologies et outils internes elles emploient.